List of TechExcel CustomerWise Customers
Lafayette, 94549-3794, CA,
United States
Since 2010, our global team of researchers has been studying TechExcel CustomerWise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TechExcel CustomerWise for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TechExcel CustomerWise for IT Service Management include: Irely, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Platinum Sands Company, a Saudi Arabia based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using TechExcel CustomerWise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TechExcel CustomerWise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Irely | Professional Services | 10 | $1M | United States | TechExcel | TechExcel CustomerWise | IT Service Management | 2010 | n/a | In 2010, Irely implemented TechExcel CustomerWise as its customer support help desk CRM. The deployment targeted Irely's United States support organization and positioned TechExcel CustomerWise to deliver core IT Service Management functionality across customer facing support operations. The implementation configured TechExcel CustomerWise to provide configurable workflows, SLA tracking, and a customer web portal, with case management and escalation policies aligned to support processes. TechExcel CustomerWise was used to centralize incident and case handling, enforce service level agreements through an SLA policy engine, and expose self service capabilities via the customer web portal. Operational coverage included the companys support organization in the United States, where the system drove agent queue management and automated routine task routing. Billing interactions and support process steps were aligned with the new ticketing workflows to shorten handoffs between support and billing functions. Governance changes emphasized SLA driven workflows and formalized escalation rules during the rollout starting January 2010, and process automation was adopted to standardize agent procedures. Irely reported faster billing, a reduction in agents and cases, and a reduction in average resolution time from as long as 60 days to about five days after the TechExcel CustomerWise deployment. | |
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Platinum Sands Company | Retail | 10 | $1M | Saudi Arabia | TechExcel | TechExcel CustomerWise | IT Service Management | 2011 | n/a | In 2011, Platinum Sands Company implemented TechExcel CustomerWise as an IT Service Management application. The initial deployment was completed in five days, and the system was provisioned as a customer service and help desk CRM to manage support, knowledge, and SLA commitments as described in vendor case notes referencing an Ali Bin Ali deployment in Qatar. TechExcel CustomerWise was configured to support core ticketing workflows, knowledge management, and SLA enforcement, with case tracking and queueing capabilities aligned to customer service operations. Configuration work emphasized SLA timers, knowledge base article publishing, and support queue assignments to operationalize help desk processes and standardize incident handling. Vendor documentation indicates the deployment was later extended to generate timesheets for a 50 technician support team, with timesheet usage inferred from the case narrative rather than named as a distinct product module. Operational coverage focused on the support organization and its technicians, with governance centered on SLA and case management processes to sustain the rollout following the rapid five day go live. |
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