List of Teleperformance Live Chat Service Customers
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Since 2010, our global team of researchers has been studying Teleperformance Live Chat Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teleperformance Live Chat Service for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teleperformance Live Chat Service for Call Center include: Apple, a United States based Manufacturing organisation with 164000 employees and revenues of $391.04 billion, Netflix, a United States based Media organisation with 14000 employees and revenues of $39.00 billion, 1st Central Insurance, a United Kingdom based Insurance organisation with 1200 employees and revenues of $590.0 million, Expedia Portugal, a Portugal based Leisure and Hospitality organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Teleperformance Live Chat Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teleperformance Live Chat Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Central Insurance | Insurance | 1200 | $590M | United Kingdom | Teleperformance | Teleperformance Live Chat Service | Call Center | 2016 | n/a |
In 2016, 1st Central Insurance engaged Teleperformance to provision Teleperformance Live Chat Service for its Call Center operations. The Teleperformance Live Chat Service was positioned to extend omni-channel customer contact capabilities and serve as a primary Call Center channel for customer service functions across personal lines insurance.
Implementation concentrated on live chat routing and agent console configuration, enabling real-time session handling for general customer queries, complex complaints, and account enquiries. Configured capabilities included conversational handling, scripted responses, session logging, and workflow rules for chat handoff and case triage to support complaint resolution processes.
Operational coverage included a Glasgow-based Teleperformance site where customer service advisors staffed the contact center and handled inbound interactions by live chat, phone, and email during the October 2017 to October 2019 timeframe. The vendor Teleperformance operated the contact center environment and embedded the Teleperformance Live Chat Service into agent desktop workflows and multi-channel customer engagement processes.
Governance emphasized prompt response procedures, escalation pathways for complex complaints, and standardized account enquiry handling to ensure consistent front-line service delivery. The deployment aligned Call Center functional responsibilities with structured complaint management and frontline account servicing workflows.
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Apple | Manufacturing | 164000 | $391.0B | United States | Teleperformance | Teleperformance Live Chat Service | Call Center | 2018 | n/a |
In 2018, Apple engaged Teleperformance Live Chat Service in the Call Center category to provide CRM focused front office customer and technical support. The engagement operated through Teleperformance hubs in Greece, where Teleperformance ran multichannel chat and phone campaigns supporting Apple customers in the region.
The Teleperformance Live Chat Service implementation included live chat session handling and agent desktop configurations designed to capture chat transcripts and customer interaction data into CRM focused workflows. Functional capabilities implemented included multichannel session routing, skill based queueing between chat and phone channels, and standardized response templates to ensure consistent front office handling. These elements align with core Call Center modules such as agent routing, session logging, and CRM linkage.
Integration emphasis for the engagement was on mapping chat interactions into Apple CRM workflows and on structured escalation paths from chat to telephony when technical issues required voice support. Operational scope explicitly covered customer support and technical support campaigns managed from Teleperformance sites in Greece, delivering front office contact handling for Apple in that region. Reporting, quality assurance oversight, and supervisor monitoring were embedded in hub operations to maintain consistent support processes.
Governance focused on standardized chat handling procedures and escalation workflows that connected frontline agents with Apple's technical specialists through the Call Center channels. The implementation record reflects Teleperformance as the vendor operating multichannel front office support for Apple in 2018 via the Teleperformance Live Chat Service.
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Expedia Portugal | Leisure and Hospitality | 15 | $2M | Portugal | Teleperformance | Teleperformance Live Chat Service | Call Center | 2019 | n/a |
In 2019, Expedia Portugal engaged Teleperformance to provide the Teleperformance Live Chat Service as its Call Center channel for front-office customer care. Teleperformance Portugal operates the Teleperformance Live Chat Service from Lisbon shared-services centres, delivering multilingual support via chat and telephone and handling CRM and front-office customer care workflows for Expedia Portugal.
The Teleperformance Live Chat Service is implemented within a shared-services contact center architecture that centralizes and scales support operations for international clients, aligning agent routing, chat handling, and phone queuing with standard Call Center functional workflows. Operational scope covers Expedia Portugal customer care across front-office functions, with governance structured through Teleperformance’s shared-services footprint in Portugal and standardized contact center processes for multilingual escalation and shift coverage.
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Media | 14000 | $39.0B | United States | Teleperformance | Teleperformance Live Chat Service | Call Center | 2019 | n/a |
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