List of Temenos Infinity Collections Customers
Temenos
2, Rue de l'Ecole-de-Chimie,
Geneva, 1205,
Switzerland
Geneva, 1205,
Switzerland
41 22 708 11 50
Professional Services
6427
$1.1B
Since 2010, our global team of researchers has been studying Temenos Infinity Collections customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Temenos Infinity Collections for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Temenos Infinity Collections for Debt Collection and Recovery include: Idaho Central Credit Union, a United States based Banking and Financial Services organisation with 1728 employees and revenues of $463.0 million, OnPoint Community Credit Union, a United States based Banking and Financial Services organisation with 1043 employees and revenues of $239.0 million, Wescom Credit Union, a United States based Banking and Financial Services organisation with 924 employees and revenues of $165.0 million, FORUM Credit Union, a United States based Banking and Financial Services organisation with 380 employees and revenues of $121.0 million, Partners Federal Credit Union, a United States based Banking and Financial Services organisation with 427 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Temenos Infinity Collections, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Temenos Infinity Collections customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bay Federal Credit Union | Banking and Financial Services | 220 | $25M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2023 | n/a |
In 2023, Bay Federal Credit Union upgraded to Temenos Infinity Collections to strengthen its Debt Collection and Recovery capabilities. The deployment centered on the Temenos Infinity Collection Module and aligned collections workflows with the credit union's member service model and operational priorities.
Implementation work focused on configuring the Collection Module's case management workflows, automated task routing, account segmentation and contact strategy features to support collections operations and member communications. Temenos Infinity Collections was configured to support promise to pay tracking, balance staging and scripted collector workflows, reflecting standard Debt Collection and Recovery functionality.
Operational scope included collections, member services and finance teams, with role based access controls and training to enforce segregation of duties and auditability. The upgrade was executed in collaboration with Temenos, incorporating user acceptance testing and phased enablement of automation rules alongside internal change management to onboard staff.
Bay Federal Credit Union's implementation of Temenos Infinity Collections delivered enhanced functionality and increased work productivity as stated in project communications, and it centralized collections orchestration within the Temenos Infinity platform. The deployment positioned Bay Federal Credit Union to run more consistent collections workflows and to scale standard Debt Collection and Recovery processes across its operations.
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FORUM Credit Union | Banking and Financial Services | 380 | $121M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2021 | n/a |
In 2021, FORUM Credit Union implemented Temenos Infinity Collections as its Debt Collection and Recovery solution. The deployment extended FORUM’s existing Temenos footprint, which includes Temenos Loan Origination and Temenos Account Origination, to centralize recovery workflows across its consumer lending and indirect auto loan portfolios.
The Temenos Infinity Collections implementation focused on configuring collections case management, automated work queue orchestration, segmentation driven workflows, contact channel orchestration, and payment arrangement processing to support standardized recovery procedures. Temenos Infinity Collections was configured to allow business users in the consumer lending team to define collection rules and escalation paths, aligning operational decisioning with FORUM’s lending and risk guidelines.
Technically the Collections engine was integrated via Temenos APIs into the credit union’s Temenos Loan Origination and Account Origination systems and into existing dealer partner connectors to ensure account status, payment history, and digital contracting data flowed into collection case records. Operational coverage targeted consumer lending, indirect auto loans supported through dealer partners, and extended to account origination functions used by small business and consumer account teams.
Governance and process changes emphasized automation and auditability, with the consumer lending team retaining configuration control over decision rules and exception workflows. The broader Temenos deployment produced explicit outcomes for FORUM, including a 100% increase in automation levels and immediate lending decisions for the majority of applications, the platform managing over 60% of lending decisions, and consumer loan originations doubling between 2021 and 2022, which contextualizes the Collections implementation within a platform-wide automation and compliance strategy.
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Idaho Central Credit Union | Banking and Financial Services | 1728 | $463M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2019 | n/a |
In 2019 Idaho Central Credit Union implemented Temenos Infinity Collections to strengthen its Debt Collection and Recovery capability as part of a staged Temenos digital platform rollout. The Temenos Infinity Collections deployment was positioned as the collections component within a broader program that also included Account Origination via Journey Manager and a Temenos Loan Origination module, aligning the application to ICCU’s collections and loan servicing business functions.
The implementation included configuration of Temenos Infinity Collections alongside Originations functionality, with Temenos Image Management Module used to centralize and validate supporting documents. Account Origination through Journey Manager went live in 2020, and the Temenos Loan Origination and Collections components were brought into production in the subsequent rollout, creating an integrated front to back workflow between acquisition, underwriting, decisioning and collections.
Operational coverage extended across consumer lending lines, notably credit card processing and HELOC origination, and ICCU applied auto decisioning logic using historical underwriting data to reduce manual reviews. The system enabled immediate automation gains, clearing over 20,000 loan applications on initial activation and driving automation to 70 percent of all loan and credit applications, equating to roughly 30,000 to 40,000 loans annually processed without manual intervention. Processing times were materially shortened, with loan application to funding times reduced to 12 to 18 minutes and HELOC application periods cut to about 18 days, while Temenos’ API architecture created a pathway for integrations such as property title ordering and exploratory connectors like Dealertrack.
Governance emphasized joint testing and transparent operational change management with Temenos, enabling redeployment of staff to system adoption tasks and tighter compliance through improved document accuracy. The deployment explicitly supported measurable business outcomes provided by ICCU, including a 5 percent immediate increase in automation on day one, a 5 to 10 percent improvement in customer satisfaction, and membership growth of 10 to 15 percent, while ICCU continues to pursue expanded auto decisioning and ecosystem integrations using Temenos APIs.
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OnPoint Community Credit Union | Banking and Financial Services | 1043 | $239M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2017 | n/a |
In 2017, OnPoint Community Credit Union implemented Temenos Infinity Collections. The deployment targeted core collections and loss mitigation capabilities within the Debt Collection and Recovery category, addressing delinquent real estate loans, repossessions, recoveries, bankruptcy cases and charge off processing.
The implementation included configuration and programming of case workflows, user screens, operational dashboards and custom reports inside Temenos Infinity Collections, and the credit union used those artifacts to manage account lifecycles from 20 days delinquent through charge off. Operational capabilities explicitly managed in the system included collection workflows, loss mitigation review and loan modification decision support after full financial review, credit bureau dispute handling and Metro2 compliance checks, SCRA request processing for active military members, and quality control for accounts requiring 1099c reporting.
Operational scope spanned the collections team and loss mitigation representatives, with direct collaboration with accounting for resolution of general ledger outages and for reconciling recoveries and write offs. Governance and process changes accompanied the deployment, including the establishment of a centralized database for collections policies and procedures, programed workflows to enforce process steps, tracking spreadsheets to ensure timely task management, and assignment of subject matter expert responsibilities for credit bureau reporting and account discrepancy resolution.
Temenos Infinity Collections served as the primary collections management system and the implementation emphasized built-in reporting, scripted workflows and governance controls to standardize collections operations across the credit union. The program institutionalized quality checking and SME review processes, and operationalized SCRA vetting and credit bureau reporting practices through system configuration and procedural centralization.
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Partners Federal Credit Union | Banking and Financial Services | 427 | $80M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2021 | n/a |
In 2021 Partners Federal Credit Union implemented Temenos Infinity Collections in the Debt Collection and Recovery category. The implementation targeted collections modernization for an institution serving more than 180,000 members and approximately 427 employees, with members distributed near Disney sites and across broader geographic locations. Temenos Infinity Collections was positioned to centralize recovery workflows and introduce structured case management into Partners Federal Credit Union's debt management function.
The deployment incorporated core Debt Collection and Recovery capabilities including case management, customer contact strategy orchestration, configurable repayment plan engines, automated promise to pay tracking, and portfolio segmentation driven by analytics. Temenos Infinity Collections was configured to support rule based prioritization, scripted collector workflows, and persistent interaction histories to support compliance and auditability. Configuration work emphasized modular business rules and workflow templates to standardize collector activity across account types.
Integrations leveraged the credit union's Temenos ecosystem by connecting the collections platform to the Temenos powered online and mobile banking channels and the loan origination system, enabling real time account status, payment option visibility, and consistent messaging across digital and contact center touchpoints. Operational coverage extended across collections teams, contact center agents, and back office servicing, allowing unified member communications across digital channels, phone interactions, and branch assisted engagements. The architecture emphasized shared data models and event driven updates to keep account state synchronized between collections and front line member experiences.
Governance and process changes accompanied the technical rollout, with tighter orchestration between collections operations and business intelligence to drive segmentation and tailored outreach. Standardized collector workflows, escalation rules, and compliance checkpoints were embedded in Temenos Infinity Collections to improve case handling consistency and traceability. The program included staff training and updated operational playbooks to align frontline collections practices with the new case management and analytics capabilities.
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Banking and Financial Services | 254 | $45M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2022 | n/a |
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Banking and Financial Services | 924 | $165M | United States | Temenos | Temenos Infinity Collections | Debt Collection and Recovery | 2012 | n/a |
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Buyer Intent: Companies Evaluating Temenos Infinity Collections
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Temenos Infinity Collections. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Temenos Infinity Collections for Debt Collection and Recovery include:
- Teachers Federal Credit Union, a United States based Banking and Financial Services organization with 850 Employees
- Cedar Management Consulting International (Rep. Off), a United Arab Emirates based Professional Services company with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Teachers Federal Credit Union | Banking and Financial Services | 850 | $411M | United States | 2025-06-10 |
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Cedar Management Consulting International (Rep. Off) | Professional Services | 100 | $10M | United Arab Emirates | 2025-05-27 |
FAQ - APPS RUN THE WORLD Temenos Infinity Collections Coverage
Temenos Infinity Collections is a Debt Collection and Recovery solution from Temenos.
Companies worldwide use Temenos Infinity Collections, from small firms to large enterprises across 21+ industries.
Organizations such as Idaho Central Credit Union, OnPoint Community Credit Union, Wescom Credit Union, FORUM Credit Union and Partners Federal Credit Union are recorded users of
Temenos Infinity Collections for Debt Collection and Recovery.
Companies using Temenos Infinity Collections are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Temenos Infinity Collections are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Temenos Infinity Collections across Americas, EMEA, and APAC.
Companies using Temenos Infinity Collections range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 71.43%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 0%.
Customers of Temenos Infinity Collections include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Temenos Infinity Collections customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Debt Collection and Recovery.