List of Text AI agent Customers
Wroclaw, 53-033,
Poland
Since 2010, our global team of researchers has been studying Text AI agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Text AI agent for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Text AI agent for Customer Support include: STS, a Poland based Leisure and Hospitality organisation with 370 employees and revenues of $93.0 million, Funded Trading Plus, a Saint Lucia based Banking and Financial Services organisation with 220 employees and revenues of $55.0 million, Delaware North Companies (Wembley), a United Kingdom based Professional Services organisation with 66 employees and revenues of $47.0 million and many others.
Contact us if you need a completed and verified list of companies using Text AI agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Text AI agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delaware North Companies (Wembley) | Professional Services | 66 | $47M | United Kingdom | Text | Text AI agent | Customer Support | 2024 | n/a |
In 2024 Delaware North Companies (Wembley) deployed Text AI agent within its Customer Support environment to automate customer support and sales interactions at the major UK sports and events venue. The deployment targeted high-volume event periods and ongoing venue operations, positioning the Text AI agent as a front-line automated channel for FAQs and lead qualification.
The implementation used Text's ChatBot and LiveChat modules to automate routine inquiries and to escalate complex requests to human agents. Configuration prioritized automated FAQ resolution, lead capture and qualification workflows, and peak-event traffic management, with workflow rules routing chats from ChatBot to LiveChat when qualification or human intervention was required.
Operationally the solution supported both customer support and sales functions, handling up to 12,000 chats monthly and contributing to an attributed $1.5M in added revenue. The Text AI agent implementation also targeted reductions in non-sales phone calls and improvements in customer satisfaction scores through faster automated responses and structured escalation to LiveChat.
Governance for the rollout centered on automated triage and human escalation workflows, with process changes to inventory common inquiries and map qualification steps into the ChatBot logic. Ongoing operations emphasized tuning conversation flows and LiveChat handoffs to sustain support during peak events while preserving sales qualification consistency.
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Funded Trading Plus | Banking and Financial Services | 220 | $55M | Saint Lucia | Text | Text AI agent | Customer Support | 2024 | n/a |
In 2024 Funded Trading Plus deployed Text AI agent in the Customer Support category to automate routine inquiries for its global trading-evaluation platform. The deployment targeted customer support workflows across multiple regions and was sized to address chat volumes of approximately 125,000 conversations annually. The Text AI agent served as a conversational front line to handle high-frequency inquiries while preserving human agent capacity for complex escalations.
Implementation used vendor modules including the Text ChatBot, LiveChat, and HelpDesk components. The Text ChatBot automated first-touch interactions and prequalification, LiveChat provided synchronous human handoff, and HelpDesk supported ticket creation and case tracking for follow-up workflows. Configuration emphasized intent classification, scripted conversational flows for trading-evaluation questions, and escalation triggers to route cases to live agents.
Operational coverage aligned the Text AI agent with the companys global customer support organization, tying chat routing into existing support queues and case management workflows. Governance included centralized configuration of conversation flows, staged rollout to maintain service continuity, and oversight of escalation rules to uphold service levels. Vendor-reported outcomes indicate the Text ChatBot, LiveChat and HelpDesk components automated roughly 18 percent of workload, sustained a 93 percent CSAT, and preserved service ratings during major industry disruptions.
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STS | Leisure and Hospitality | 370 | $93M | Poland | Text | Text AI agent | Customer Support | 2025 | n/a |
In 2025, STS implemented Text AI agent to support customer service for a leading Polish bookmaker. The deployment targeted peak event volumes in the Customer Support function, aiming to improve agent readiness and streamline chat handling during betting spikes.
Implementation centered on Text's LiveChat and ChatBot modules, configured to present bot mediated triage for high volume traffic and escalate to human agents for complex inquiries. The Text AI agent was configured to capture conversational context, surface sentiment signals, and assist agents with suggested responses to improve throughput and agent preparedness. Vendor publications report the ChatBot resolving thousands of chats annually and delivering improved real time sentiment and insight extraction.
Operational scope focused on the customer support organization and peak event workflows, with vendor materials emphasizing high chat satisfaction during peak events. Governance changes included revised escalation workflows and updated agent readiness procedures to accommodate bot mediated routing and live chat handoffs. The implementation therefore centralized chat automation and agent assistance capabilities within STS Customer Support while surfacing real time insights for operational monitoring.
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