List of Torq MSSP & MDR Customers
Osaka, 550-0015,
Japan
Since 2010, our global team of researchers has been studying Torq MSSP & MDR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Torq MSSP & MDR for Managed Detection and Response (MDR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Torq MSSP & MDR for Managed Detection and Response (MDR) include: RSM US, a United States based Professional Services organisation with 17000 employees and revenues of $3.70 billion, Deepwatch, a United States based Professional Services organisation with 350 employees and revenues of $55.0 million, HWG Sababa Italy, a Italy based Professional Services organisation with 150 employees and revenues of $48.0 million and many others.
Contact us if you need a completed and verified list of companies using Torq MSSP & MDR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Torq MSSP & MDR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Deepwatch | Professional Services | 350 | $55M | United States | Torq | Torq MSSP & MDR | Managed Detection and Response (MDR) | 2023 | n/a |
In 2023 Deepwatch standardized on Torq Hyperautomation and deployed Torq MSSP & MDR in its Managed Detection and Response (MDR) environment. The engagement targeted SOC incident response and MDR processes across the United States, standardizing workflows and streamlining customer onboarding while achieving over 90% automation of Tier 1 and Tier 2 tasks.
Torq MSSP & MDR was configured to hyperautomate core MDR workflows, embedding automated playbooks for alert triage, enrichment, containment orchestration, and onboarding sequences consistent with Managed Detection and Response (MDR) operational patterns. The implementation concentrated on removing manual handoffs for repetitive SOC tasks, accelerating analyst decisioning and reducing routine investigation steps.
Operational coverage prioritized Deepwatch SOC teams and customer onboarding functions within the United States, aligning analyst roles to focus on escalation and complex investigation while routine remediation and initial triage were delegated to automated processes. Governance moved toward centralized runbook management and exception workflows to ensure consistent incident handling and repeatable onboarding across customers.
Reported outcomes included faster triage, improved analyst productivity, and quicker customer onboarding as direct results of the Torq MSSP & MDR hyperautomation deployment. The program reflects a standardized, automation first approach to Managed Detection and Response (MDR) operations for Deepwatch.
|
 |
HWG Sababa Italy | Professional Services | 150 | $48M | Italy | Torq | Torq MSSP & MDR | Managed Detection and Response (MDR) | 2025 | n/a |
In 2025 HWG Sababa Italy deployed Torq MSSP & MDR within its managed SOC to embed Torq Hyperautomation across core detection and response workflows, aligning the program with Managed Detection and Response (MDR) delivery for its MSP customers. The deployment positioned Torq MSSP & MDR as the automation backbone for SOC operations, centralizing automation of routine triage and containment activities across the service portfolio.
The implementation configured Torq Hyperautomation to automate alert triage, investigation, and containment, and to execute automated remediation playbooks where appropriate. Operational capabilities explicitly implemented include automated alert enrichment, investigative orchestration, containment actions, and automated remediation handoffs, resulting in automation of over 55% of monthly alerts and reductions in mean time to identify and mean time to remediate of up to 95% for medium and low priority incidents.
The Italy based MSSP deployed the solution across its regional client base spanning 20+ countries, extending automated remediation capabilities to customers that lacked 24/7 coverage and doubling SOC productivity. The rollout used a centralized automation library and reusable playbooks to scale consistent response actions across sites and customer tenants, while preserving per-customer customization of remediation actions.
Governance updates included standardizing incident handling workflows, codifying playbook approval and versioning, and integrating automated decision gates into SOC analyst processes to shift repeatable tasks to the automation layer. The program expanded HWG Sababa Italy service offerings by embedding automation into managed services delivery and operationalizing continuous automation refinement through SOC-run playbook governance.
|
 |
RSM US | Professional Services | 17000 | $3.7B | United States | Torq | Torq MSSP & MDR | Managed Detection and Response (MDR) | 2024 | n/a |
In 2024 RSM US implemented Torq MSSP & MDR, integrating Torq HyperSOC into its RSM Defense managed SOC to scale MSSP operations and centralize Managed Detection and Response (MDR) capabilities for its US-managed client portfolio. The deployment targeted SOC incident response and onboarding automation, positioning the Torq MSSP & MDR application as the operational engine for case handling and client onboarding across RSMs service footprint in the United States.
The implementation emphasized automated case handling and process orchestration, instrumenting Torq HyperSOC to automate roughly 82% of managed SOC cases and to accelerate incident triage workflows. Configuration work focused on codifying incident response playbooks and onboarding pipelines so that analyst activity shifted from manual case processing toward oversight and escalation.
Integrations were centered on embedding Torq HyperSOC into the existing RSM Defense managed SOC operational layer, enabling rapid customer onboarding of more than 200 clients and extending MDR coverage across client estates managed from RSMs US operations. The operational scope covered SOC incident response, case management, and onboarding process automation for client accounts managed by RSM in the United States.
Governance adjustments included standardizing response playbooks and operational handoffs to align SOC analysts with automated triage outputs, and instituting process controls for automated case resolution and customer onboarding. Outcomes reported by the program included faster triage, reduced analyst workload, and improved time to value for clients through the Torq MSSP & MDR deployment.
|
Buyer Intent: Companies Evaluating Torq MSSP & MDR
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||