List of Tray AI Orchestration Platform Customers
San Francisco, 94107, CA,
United States
Since 2010, our global team of researchers has been studying Tray AI Orchestration Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tray AI Orchestration Platform for iPaaS (Integration Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tray AI Orchestration Platform for iPaaS (Integration Platform as a Service) include: Cvent, a United States based Professional Services organisation with 5000 employees and revenues of $730.0 million, Yext, a United States based Professional Services organisation with 1200 employees and revenues of $300.0 million, Apollo, a United States based Professional Services organisation with 923 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Tray AI Orchestration Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tray AI Orchestration Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Apollo | Professional Services | 923 | $80M | United States | Tray.ai | Tray AI Orchestration Platform | iPaaS (Integration Platform as a Service) | 2025 | n/a |
In 2025, Apollo deployed the Tray AI Orchestration Platform, an iPaaS (Integration Platform as a Service) implementation to automate IT service management workflows in the United States with a focal site in San Francisco. The engagement centered on embedding Tray Merlin AI agents into ITSM processes to automate triage, provisioning, and related IT workflows for the companys IT operations and service desk functions.
Apollo configured the Merlin Agent Builder module within the Tray AI Orchestration Platform to author and manage conversational and event driven agent workflows. Configuration work emphasized reusable agent templates, rule based triage logic, and automated provisioning sequences, with the platform orchestrating agent execution and handoff to human operators when escalation criteria were met.
Integrations were implemented to link the Tray AI Orchestration Platform with Apollo systems described in the vendor presentation, including HRIS, Slack, and ITSM systems, enabling identity driven provisioning lookups, ticket updates, and Slack based notifications and interactions. Operational coverage remained focused on IT and service desk teams, using the integrations to surface context in collaboration channels and to close or update tickets in the ITSM system as agent workflows completed.
Governance changes included formalizing agent build and approval workflows, embedding escalation rules into runbooks, and operationalizing monitoring of agent decisions through the Tray platform. Apollo reported roughly 40 percent ticket deflection attributable to the Tray Merlin AI agents in ITSM, reflecting reduced manual ticket handling for the automated triage and provisioning scenarios.
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Cvent | Professional Services | 5000 | $730M | United States | Tray.ai | Tray AI Orchestration Platform | iPaaS (Integration Platform as a Service) | 2024 | n/a |
In 2024, Cvent implemented the Tray AI Orchestration Platform, deploying Tray Universal Automation Cloud as its iPaaS (Integration Platform as a Service) to modernize embedded integrations supporting product and engineering in Tysons, Virginia. The deployment emphasized platform level orchestration and visual workflow automation to centralize integration logic used by product teams.
The implementation included embedded integration capability and a catalog of connectors, with vendor materials indicating use of connectors for Webex, Zoom, Marketo, and Microsoft Dynamics. Cvent migrated more than 500 integrations in six months, consolidating point to point connections into orchestrated workflows and connector managed endpoints to accelerate development velocity.
Operational scope centered on product and engineering teams in Tysons, Virginia, with governance structured to manage connector lifecycle, access controls, and change coordination between engineering and product owners. The Tray AI Orchestration Platform delivered core iPaaS functional modules such as a visual workflow builder, connector management, and event driven orchestration to support embedded usage scenarios within Cvent products.
Vendor reporting tied the program to a reported 95% customer retention rate and documented the six month migration window as the primary rollout cadence. The initiative focused on centralizing integration patterns and runtime orchestration to standardize integration governance and shorten build cycles across product and engineering.
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Yext | Professional Services | 1200 | $300M | United States | Tray.ai | Tray AI Orchestration Platform | iPaaS (Integration Platform as a Service) | 2024 | n/a |
In 2024, Yext implemented the Tray AI Orchestration Platform to consolidate integrations and enable hyperautomation for IT and business technology in New York. The deployment positioned the Tray AI Orchestration Platform as the central iPaaS (Integration Platform as a Service) layer to unify integration logic and event orchestration across application endpoints.
Configuration emphasized orchestration workflows and connector based templates, augmented with built in monitoring, real time dashboards, and Tray's AI agent capabilities inferred from the case study. The implementation used the platform to provide observability, automated remediation workflows, and AI assisted incident support aligned with typical iPaaS functional capabilities.
The project consolidated previously dispersed integrations under a single orchestration layer supporting IT and business technology domains in New York, achieving 3x faster integration development and a 60% reduction in integration expenses as stated in the case study. Monitoring and dashboard consolidation reduced fragmentation of operational telemetry and enabled faster troubleshooting across integrated systems.
Governance shifted toward centralized integration ownership with standardized templates, consistent monitoring patterns, and staged rollout practices to scale hyperautomation across IT operations and business facing systems. The implementation narrative centers on Tray AI Orchestration Platform, Yext, iPaaS (Integration Platform as a Service), and the operational changes required to support accelerated integration development and ongoing AI powered support capabilities.
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