List of True Reply Product Concierge Customers
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Since 2010, our global team of researchers has been studying True Reply Product Concierge customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased True Reply Product Concierge for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using True Reply Product Concierge for Customer Experience include: Procter & Gamble, a United States based Consumer Packaged Goods organisation with 108000 employees and revenues of $84.04 billion, SampleCon, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Sickday Medical House Calls, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using True Reply Product Concierge, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The True Reply Product Concierge customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Procter & Gamble | Consumer Packaged Goods | 108000 | $84.0B | United States | True Reply | True Reply Product Concierge | Customer Experience | 2019 | n/a | In 2019 Procter & Gamble deployed True Reply Product Concierge in a US based Customer Experience engagement to power the Home Experiences voice study. The project targeted consumer insights and market research, engaging 1,069 participants and collecting 14,734 responses with a 97% completion rate. The implementation used True Reply Product Concierge capabilities typical of voice concierge offerings, including voice interaction orchestration, participant and panel management, audio response capture, conditional survey logic, and response aggregation for reporting. Configuration emphasized automated voice prompts and survey branching to capture in situ point of experience feedback, with instrumentation to record response timestamps and completion status for analysis. The deployment produced structured qualitative and quantitative response sets suitable for downstream reporting by insights teams. Operational scope was US based and focused on consumer insights and brand research teams, with workflows instituted for respondent onboarding, consent capture, and data quality review. Governance centered on research process controls and survey orchestration procedures, enabling repeatable voice based market research runs and centralized reporting of participant level response data. Procter & Gamble True Reply Product Concierge Customer Experience integration supported market research operations across the study lifecycle from recruitment through reporting. | |
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SampleCon | Professional Services | 10 | $1M | United States | True Reply | True Reply Product Concierge | Customer Experience | 2020 | n/a | In 2020, SampleCon deployed True Reply Product Concierge to capture attendee feedback during its conference event. The True Reply Product Concierge implementation delivered the Road To SampleCon voice experience that collected conference participant feedback via Amazon Alexa and via telephone, providing a multi-channel voice feedback capture for a US based consumer market research scenario in the Customer Experience category. The implementation centered on a voice experience and survey orchestration layer, combining spoken interaction design with automated survey flows and post-call transcription and sentiment scoring capabilities. True Reply Product Concierge provided channel-specific prompts and completion tracking to manage conversational branching and to normalize responses across voice and telephony channels for downstream analysis. Integrations were limited to the two interaction endpoints used in the case study, Amazon Alexa and public switched telephone networks, with operational scope explicitly confined to conference attendees at the SampleCon event. The deployment supported customer experience and market research functions, enabling event-level participant feedback capture and aggregation for post-event analysis. Governance focused on event rollout and data collection processes, with controls to map responses to the conference engagement context and to capture completion metrics. Reported engagement metrics show a completion split of 58% telephone and 42% Alexa for completions, and the case study cites sentiment measurement as part of the feedback dataset used for subsequent analysis. | |
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Sickday Medical House Calls | Healthcare | 10 | $1M | United States | True Reply | True Reply Product Concierge | Customer Experience | 2019 | n/a | In 2019, Sickday Medical House Calls deployed True Reply Product Concierge as a voice-based Customer Experience application. The True Reply Product Concierge implementation used Amazon Alexa and Google Assistant to capture patient feedback and strengthen patient relationships for Sickday's New York City patient base. The voice experience was launched in a two-day setup process, indicating a lightweight provisioning and rapid go-live. Architecturally the deployment positioned the True Reply Product Concierge voice application on third party voice platforms, leveraging conversational prompts and feedback capture workflows to collect patient responses and surface sentiment for patient experience management. Functional emphasis aligned to patient feedback capture and post visit engagement, supporting Sickday's clinical outreach and patient experience workflows in NYC. |
Buyer Intent: Companies Evaluating True Reply Product Concierge
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