List of Twilio Interactive Voice Response (IVR) Customers
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United States
Since 2010, our global team of researchers has been studying Twilio Interactive Voice Response (IVR) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio Interactive Voice Response (IVR) for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio Interactive Voice Response (IVR) for Interactive Voice Response (IVR) include: Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Npower Limited, an E.ON company, a United Kingdom based Utilities organisation with 1138 employees and revenues of $1.44 billion, Smith.ai, a United States based Professional Services organisation with 120 employees and revenues of $25.0 million, Next Order, a Australia based Professional Services organisation with 30 employees and revenues of $5.0 million, Rely Health, a United States based Professional Services organisation with 35 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio Interactive Voice Response (IVR), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio Interactive Voice Response (IVR) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Twilio | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2021 | n/a | In 2021 Admiral Group deployed Twilio Interactive Voice Response (IVR) as the core voice channel for a new cloud native conversational AI program within the Customer Engagement Tribe. The Twilio Interactive Voice Response (IVR) implementation established conversational AI as the backbone of Admiral’s new customer engagement team, with an explicit focus on natural language understanding and conversational design to service customers. The implementation combined NLU driven dialogue flows and a voice platform layer, using Dialogflow for natural language understanding and Twilio for CPaaS voice orchestration. Development work emphasized serverless Node.js services, automated test harnesses that exercise voice call flows end to end, CI CD pipelines in Azure DevOps, Terraform for infrastructure as code, and Git based version control to enforce unit test coverage and release discipline. Integrations include customer centre integrations and public cloud hosting on Google Cloud Platform, forming a cloud native stack that connects product owners and business stakeholders to the IVR voice surface. Operational scope centers on the Customer Engagement Tribe and product teams, supporting inbound voice interactions and automated customer journeys through Interactive Voice Response (IVR) functionality. Governance and rollout followed agile team structures, with Chapter Leads and product owners collaborating on the product roadmap, continuous improvement of the NLU models, and operational processes for production deployments and incident investigation. Over the next few years Admiral plans to bolster natural language capability and move further toward conversational design, iterating on the Twilio Interactive Voice Response (IVR) deployment while maintaining CI CD and infrastructure as code practices. | |
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FleetWorks | Professional Services | 10 | $1M | United States | Twilio | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2024 | n/a | In 2024, FleetWorks implemented Twilio Interactive Voice Response (IVR) to automate coordination of freight movement and to streamline customer-facing call handling within its logistics operations. The deployment uses Twilio Interactive Voice Response (IVR) as the core application in the Interactive Voice Response (IVR) category to automate phone calls, manage email-driven notifications, and triage live order issue handling while layering AI-driven decisioning on top of existing legacy systems. The implementation centers on standard Interactive Voice Response (IVR) capabilities, configured for multi-step call routing, interactive prompts, automated callbacks, and agent escalation workflows to support order exception management. Twilio Voice and SIP Trunking are explicitly part of the deployment architecture, providing telephony termination and session routing, while the IVR handles front-end conversational flows and automated issue triage. Operationally the solution targets logistics and customer support workflows tied to freight movement and order management, connecting IVR call flows to internal order orchestration processes and live agent handoffs for complex exceptions. FleetWorks was named a Twilio AI Startup Searchlight honoree and received $10,000 in Twilio credits and a complimentary consultation with Twilio Ventures, which supported development and operational alignment of the IVR-driven logistics orchestration. | |
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Next Order | Professional Services | 30 | $5M | Australia | Twilio | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2024 | n/a | In 2024 Next Order implemented Twilio Interactive Voice Response (IVR) to embed telephony-driven self-service and call handling into its cloud-based POS, aligning the Interactive Voice Response (IVR) category with restaurant customer support and order management. The implementation situates Twilio Interactive Voice Response (IVR) alongside Next Order’s AI assistant to automate inbound customer interactions and streamline routine service workflows. The deployment leverages Twilio Voice, IVR, Programmable Messaging, Email API, and SIP Trunking to create multi-channel contact handling. Configuration focused on programmable call flows and IVR menus that route callers by intent, escalate to AI-assisted handlers, and surface POS order context through API calls, while SIP Trunking provides carrier connectivity and the Email API and Programmable Messaging enable channel escalation from voice to SMS or email. Operational coverage targets restaurant customer service functions within Next Order’s platform, supporting both automated self-service and handoff to staff when needed. Governance and rollout workstreams emphasized IVR script configuration, telephony provisioning, mapping POS order states to voice prompts, and integrating the IVR with the existing order and customer data models. The stated outcome is automated customer interactions that help restaurants prioritize customer service through Next Order’s AI-enabled assistant. | |
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Utilities | 1138 | $1.4B | United Kingdom | Twilio | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2021 | n/a |
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Professional Services | 35 | $4M | United States | Twilio | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2024 | n/a |
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Professional Services | 120 | $25M | United States | Twilio | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2024 | n/a |
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