List of Twilio Programmable Voice Customers
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Since 2010, our global team of researchers has been studying Twilio Programmable Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio Programmable Voice for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio Programmable Voice for API Management include: St. Luke's University Health Network, a United States based Healthcare organisation with 20000 employees and revenues of $3.40 billion, TDCX, a Singapore based Professional Services organisation with 20000 employees and revenues of $505.0 million, Hearsay, a United States based Communications organisation with 320 employees and revenues of $40.0 million, Age UK Kensington & Chelsea, a United Kingdom based Non Profit organisation with 95 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio Programmable Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio Programmable Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Age UK Kensington & Chelsea | Non Profit | 95 | $4M | United Kingdom | Twilio | Twilio Programmable Voice | API Management | 2020 | n/a | In 2020 Age UK Kensington & Chelsea implemented Twilio Programmable Voice to modernize its Call in Time telephone befriending service. The deployment used Twilio Programmable Voice within an API Management context alongside Twilio Programmable SMS to automate volunteer screening, matching, scheduling and call connections for older people in the United Kingdom. The implementation was structured around cloud telephony APIs and event webhooks to orchestrate call control flows, automated screening questionnaires, and session-level call recording for safeguarding and reporting. Functional modules included volunteer screening and verification, automated matching and queuing logic, outbound and inbound call connection orchestration, and integrated call logging and recording managed through Twilio Programmable Voice. Operational scope centered on the Call in Time service, with volunteer coordination and operations teams using the platform to handle befriending calls. The Twilio configuration standardized workflows for screening, scheduling and call handoff, improving operational consistency and procedural adherence across the service. The Twilio-powered solution allowed Age UK Kensington & Chelsea to scale capacity dramatically, transforming a manual system handling approximately 3,500 calls per month into a highly automated service capable of delivering thousands more calls per week, and improving safeguarding and recording practices through persistent call logs and recordings. | |
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Hearsay | Communications | 320 | $40M | United States | Twilio | Twilio Programmable Voice | API Management | 2020 | n/a | In 2020 Hearsay integrated Twilio Programmable Voice into its client engagement platform to enable secure, compliant voice communications for financial advisors. The deployment also incorporated Twilio Programmable Messaging to provide SMS capabilities, aligning the implementation with API Management practices for programmatic voice and messaging control. The implementation used Twilio’s Voice API and messaging APIs to provide call orchestration, session control, and programmable SMS for advisor outreach, consistent with API Management functionality. Configuration focused on secure call flows, message delivery workflows, authorization and event webhook handling, and the platform level controls needed to enforce communications policies across advisor channels. Integration work connected Twilio Programmable Voice and Programmable Messaging directly into Hearsay’s client engagement platform, supporting advisor communications across North America and scaling to support more than 200,000 advisors. The implementation targeted business functions for advisor outreach, client communications, and compliance reporting, and Hearsay reported approximately 7x increased client engagement and a 37% increase in new business conversion as a result. Governance emphasis centered on compliant communications for financial services, with operational controls for secure message and call handling and audit trails to support regulatory oversight. Process changes included centralized policy enforcement within the engagement platform and standardized workflows for advisor-initiated and automated outreach using the Twilio Programmable Voice and messaging capabilities. | |
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St. Luke's University Health Network | Healthcare | 20000 | $3.4B | United States | Twilio | Twilio Programmable Voice | API Management | 2021 | n/a | In 2021, St. Luke's University Health Network deployed Twilio Programmable Voice as an API Management solution to automate vaccine scheduling and reminder outreach across its 12 hospital network in Pennsylvania and New Jersey. The initiative, branded as the Shot Line, focused on programmatic voice and messaging workflows to increase patient reach during the COVID vaccination campaign. St. Luke's built the Shot Line using Twilio Programmable Voice and Messaging to implement automated outbound voice campaigns, interactive voice response flows for scheduling, and SMS reminder capabilities. Configuration centered on high throughput call orchestration, programmatic call control, message templating, and sequencing logic provided by Twilio Programmable Voice to turn outreach attempts into appointments. The implementation was operated at system level across clinical access and patient outreach functions, enabling the network to move from roughly 5,000 abandoned calls a day to the ability to reach 60,000 people daily. The platform supported coordinated appointment scheduling workflows and reminder delivery and helped the network deliver over 320,000 vaccine doses in six months, demonstrating rapid scale of voice and messaging automation. Launch was completed in about two weeks, with a rapid rollout coordinated across scheduling and patient contact teams and centralized orchestration of outbound campaigns. Governance emphasized iterative configuration of voice and messaging templates, campaign scheduling controls, and operational handoffs between outreach operations and clinical scheduling to maintain consistent appointment flow and patient communications. | |
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Professional Services | 20000 | $505M | Singapore | Twilio | Twilio Programmable Voice | API Management | 2022 | n/a |
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