TDCX
No. 06-01/06 ESR BizPark @ Chai Chee 750D Chai Chee Road,
Singapore, 469004,
Singapore
Singapore, 469004,
Singapore
65 6309 1688
Professional Services
TDCX Technographics
TDCX Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TDCX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 TDCX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TDCX has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2023, Rocket.chat for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TDCX is running and its propensity to invest more and deepen its relationship with SAP , Rocket.chat , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TDCX revenues, which have grown to $505.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TDCX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TDCX Tech Stack and Enterprise Applications
TDCX HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2023 | 2024 |
In 2023, TDCX deployed SAP SuccessFactors Employee Central as its Core HR platform to consolidate human capital management onto a cloud based system. SAP SuccessFactors Employee Central serves as the single system of record for employee master data, enabling HR leaders to standardize personnel information, job history, and compensation details across the organization of roughly 20,000 employees.
The implementation emphasized core modules commonly associated with Core HR, including centralized employee data, performance management with goal setting and continuous feedback, learning and development via a catalog of courses and programs, compensation and benefits visibility, and employee engagement features such as surveys and recognition workflows. Self service capabilities were configured to allow employees to update personal information, enroll in development programs, and access payslips and benefits statements, while manager workflows were enabled for performance cycles and talent actions.
The solution was provisioned as SAP SuccessFactors Employee Central in a cloud deployment model, aligning transactional HR operations and talent management on a unified platform. Operational coverage focused on HR, line managers, and individual contributors for everyday HR transactions and talent processes, consolidating access to career development resources and workforce data for decision making.
Governance changes included centralizing employee data stewardship within HR and instituting standardized performance and learning processes to increase consistency of people practices. Reported benefits for TDCX from the SuccessFactors deployment include a user friendly interface, expanded self service for employees, clearer career development pathways, and enhanced communication between employees, managers, and HR.
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Learning and Development | HCM |
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2023 | 2024 |
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Onboarding | HCM |
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2023 | 2024 |
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Payroll | HCM |
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2023 | 2024 |
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Performance and Goal Management | HCM |
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2023 | 2024 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2024 |
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Time and Attendance | HCM |
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2023 | 2024 |
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TDCX AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, TDCX implemented Rocket.chat on its corporate website. TDCX deployed Rocket.chat as part of its Chatbots and Conversational AI capability to deliver web-based conversational engagement tied to customer service and digital engagement workflows.
The implementation centers on a website-embedded Rocket.chat web chat interface, providing real-time messaging, visitor session handling, and conversational routing between website visitors and contact center personnel, consistent with common Chatbots and Conversational AI functional patterns. Configuration emphasis is on channel management, moderation controls, and live agent handoff to support agent assisted conversations and automated conversational entry points.
Operational ownership is aligned with customer service and digital channels, with the scope explicitly focused on customer-facing interactions on TDCX's website. Rocket.chat is used to operationalize Chatbots and Conversational AI for TDCX, linking the company, the application, and the Chatbots and Conversational AI category to customer service and digital engagement business functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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TDCX Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, TDCX implemented Cisco Webex Meetings on its website. Cisco Webex Meetings is deployed as the companys Audio Video and Web Conferencing solution to enable web-based meeting join flows and scheduled client interactions across digital touchpoints.
The implementation uses embedded web meeting and event registration interfaces to deliver browser-native video, audio, screen sharing, and meeting scheduling capabilities typical of Audio Video and Web Conferencing platforms. Operational scope centers on client-facing teams and centralized administration for meeting policy, user provisioning, and recording controls within the Cisco Webex Meetings administration console. TDCX Cisco Webex Meetings Audio Video and Web Conferencing supports customer engagement, sales enablement, and virtual recruitment workflows while retaining web-native access for external clients.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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TDCX Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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TDCX CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TDCX ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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TDCX PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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TDCX IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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TDCX CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TDCX
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TDCX Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TDCX IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TDCX digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TDCX Technographics
TDCX is a Professional Services organization based in Singapore,
with around 20000 employees and annual revenues of $505.0 million.
TDCX operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Rocket.chat and Cisco Webex Meetings,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
TDCX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Rocket.chat and Cisco Systems.
TDCX recently adopted applications including
SAP SuccessFactors Employee Central in 2023, SAP SuccessFactors Learning in 2023 and SAP SuccessFactors Onboarding in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TDCX’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TDCX’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TDCX technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.