List of Twilio Rich Communication Services Customers
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Since 2010, our global team of researchers has been studying Twilio Rich Communication Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio Rich Communication Services for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio Rich Communication Services for Collaboration include: Nova Gestoes, a Brazil based Banking and Financial Services organisation with 430 employees and revenues of $108.0 million, Fresha, a United Kingdom based Professional Services organisation with 459 employees and revenues of $43.0 million, OhMD, a United States based Healthcare organisation with 95 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio Rich Communication Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio Rich Communication Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fresha | Professional Services | 459 | $43M | United Kingdom | Twilio | Twilio Rich Communication Services | Collaboration | 2025 | Zing |
In 2025, Fresha deployed Twilio Rich Communication Services to enable RCS messaging for appointment confirmations and reminders on its beauty and wellness booking platform. The Twilio Rich Communication Services implementation was delivered as a Collaboration solution, with implementation partner Zing managing configuration and go live across Fresha’s customer engagement operations.
Configuration centered on message orchestration for appointment confirmations, automated reminders, and review solicitation workflows. The Twilio Rich Communication Services deployment implemented rich media templates, read receipts, suggested actions, and delivery reporting to support CRM-driven confirmation and tipping prompts.
Integrations linked Twilio Rich Communication Services directly to Fresha’s booking platform and CRM, extending operational coverage to customer service and operations teams across Europe. Zing handled environment provisioning, messaging template governance, and the operational handoff to Fresha’s engagement teams for ongoing message governance.
After going live in 2025, reported outcomes included a 41.3% read rate on appointment messages, a 6% increase in confirmations, a 7.1% rise in customer reviews and a 5.3% uplift in tipping, as reported by Twilio.
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Nova Gestoes | Banking and Financial Services | 430 | $108M | Brazil | Twilio | Twilio Rich Communication Services | Collaboration | 2025 | n/a |
In 2025 Nova Gestoes implemented Twilio Rich Communication Services to modernize collections and customer engagement in its banking and financial services operations. The deployment is classified under Collaboration and was executed alongside SMS, WhatsApp and Twilio Flex to establish a multichannel communications stack for collections workflows in Brazil and broader Latin America.
The implementation of Twilio Rich Communication Services focused on rich media messaging and conversational flows integrated with Twilio Flex for agent handoffs and contact center orchestration. Configuration included channel orchestration logic to route customers to RCS first when available, fallback to WhatsApp or SMS, and templated message content to standardize debtor communications while enabling dynamic personalization at scale.
Operational coverage targeted collections and customer engagement business functions, with the program reaching 56 percent of Nova Gestoes customer records via RCS. The multichannel rollout emphasized improving recoveries and rebuilding trust in debtor communications, and it restructured outbound cadence and agent escalation processes to reflect RCS conversational capabilities.
Results reported by Twilio in 2025 include an RCS conversion rate of 4.5 percent compared to approximately 1 percent for SMS, demonstrating a differential in engagement for the new channel. The implementation therefore positioned Twilio Rich Communication Services as a Collaboration application supporting collections, orchestrated messaging, and contact center integration across Nova Gestoes operations.
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OhMD | Healthcare | 95 | $21M | United States | Twilio | Twilio Rich Communication Services | Collaboration | 2025 | n/a |
In 2025, OhMD implemented Twilio Rich Communication Services to modernize patient communications and appointment workflows in the United States. The deployment combined Twilio Rich Communication Services with ConversationRelay and the Nia voice assistant as part of a portal-free patient engagement strategy, and OhMD began testing RCS templates and interactive carousels in 2025 before deploying live capabilities for early adopter practices later that year.
The technical configuration emphasized RCS templates, interactive carousels, conversational threading via ConversationRelay, and voice orchestration through Nia, enabling multimodal patient interactions for scheduling, confirmations, and follow up. These Collaboration capabilities were configured to support scheduling automation, patient self service flows, and clinician communication handoffs consistent with healthcare messaging workflows.
Operational coverage targeted patient communications, scheduling teams, and clinical support across US practices with an initial rollout to early adopter clinics in 2025, using staged testing and template iteration prior to live activation. Governance centered on template approval and controlled template rollout to maintain message consistency across practices. OhMD projected approximately 60% improvement in self-service first-call resolution as a stated outcome tied directly to the Twilio Rich Communication Services deployment.
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