List of Twilio SIP Trunking Customers
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Since 2010, our global team of researchers has been studying Twilio SIP Trunking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio SIP Trunking for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio SIP Trunking for PBX, VoiP and Phone Systems include: Next Order, a Australia based Professional Services organisation with 30 employees and revenues of $5.0 million, Rely Health, a United States based Professional Services organisation with 35 employees and revenues of $4.0 million, FleetWorks, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio SIP Trunking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio SIP Trunking customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FleetWorks | Professional Services | 10 | $1M | United States | Twilio | Twilio SIP Trunking | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, FleetWorks implemented Twilio SIP Trunking as a core component of its PBX, VoiP and Phone Systems stack. FleetWorks implemented Twilio SIP Trunking together with Twilio Voice and IVR to automate phone calls, email-linked workflows, and live order issue handling as part of its customer and logistics communications architecture.
The implementation centers on Twilio SIP Trunking for SIP to PSTN connectivity, Twilio Voice for programmable call orchestration, and IVR for automated call routing and self-service interactions. Configuration work focused on call flow design, IVR script development, SIP trunk provisioning, and integration points that enable automated escalation to live agents when the IVR or AI-driven automation requires human intervention.
Operational coverage targets freight coordination and logistics management workflows, embedding communications into FleetWorks order handling and dispatch processes. For a small professional services company of roughly 10 employees, the deployment is concentrated on operations, customer support, and dispatch functions, and it layers AI on top of existing order management and routing systems to drive automated communications tied to shipment status and exception handling.
Governance and rollout emphasized telephony provisioning, number management, and staged IVR rollouts to minimize disruption, with operational ownership assigned to the operations and customer support leads. FleetWorks was named a Twilio AI Startup Searchlight honoree and received $10,000 in Twilio credits and a complimentary consultation with Twilio Ventures, aligning vendor consultation with the SIP trunking and voice automation program.
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Next Order | Professional Services | 30 | $5M | Australia | Twilio | Twilio SIP Trunking | PBX, VoiP and Phone Systems | 2024 | n/a |
Next Order implemented Twilio SIP Trunking in 2024. Next Order is a Melbourne based cloud POS provider for restaurants and the deployment targets the PBX, VoiP and Phone Systems domain to centralize voice connectivity for customer engagement within its product suite.
The implementation uses Twilio SIP Trunking as the primary telephony ingress and egress layer, providing carrier grade voice routing and programmatic call control that ties into Twilio Voice and IVR capabilities. Twilio SIP Trunking is configured to interface with Next Order's cloud platform and AI assistant, enabling event driven outbound notifications and automated inbound call handling driven by conversational logic.
Integrations explicitly include Twilio Programmable Messaging, Email API, Voice, IVR, and SIP Trunking, consolidating multichannel communications into a single Twilio footprint. Operational coverage centers on restaurant customer engagement and support workflows, with the telephony stack invoked by order and customer events surfaced from the Next Order POS.
Governance and rollout were managed by Next Order's internal engineering and product teams using API driven provisioning for phone numbers, call flows, and IVR scripts, together with versioned updates to the AI assistant conversation models. The deployment automates customer interactions and helps restaurants put customer service first with Next Order's leading AI assistant, leveraging Twilio SIP Trunking as the voice backbone.
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Rely Health | Professional Services | 35 | $4M | United States | Twilio | Twilio SIP Trunking | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, Rely Health implemented Twilio SIP Trunking as part of its PBX, VoiP and Phone Systems deployment. The implementation uses Twilio SIP Trunking alongside Twilio Voice, IVR, Email API, and AI services to support the companys Patient Care Navigation programs and the AI Patient Relationship Suite.
The deployment configures Twilio SIP Trunking to carry SIP signaling and media into Twilio programmable voice and IVR layers, with Email API handling asynchronous messaging and AI services orchestrating conversational flows. Key functional capabilities implemented include SIP trunk provisioning for PSTN connectivity, programmable call routing, IVR menu and call flow logic, email event processing, and AI-assisted conversational orchestration embedded in the patient relationship workflow.
Operational scope targets patient outreach and care coordination functions that support hospital partners, integrating voice, IVR, and email channels to enable hybrid human AI conversations. Governance and process changes emphasize centralized contact routing and orchestration through Twilio configurations, role based access for care coordinators, and workflow adjustments for smooth handoffs between AI assistants and human agents, enabling the stated hybrid human AI conversational experiences.
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