List of UKG Pro Employee Self Service (ex UltiPro Employee Self Service) Customers
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United States
Since 2010, our global team of researchers has been studying UKG Pro Employee Self Service (ex UltiPro Employee Self Service) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UKG Pro Employee Self Service (ex UltiPro Employee Self Service) for Employee Self Service from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UKG Pro Employee Self Service (ex UltiPro Employee Self Service) for Employee Self Service include: Texas Roadhouse, a United States based Retail organisation with 95000 employees and revenues of $5.37 billion, City of Detroit, MI, a United States based Government organisation with 9039 employees and revenues of $2.80 billion, Sony Music Entertainment, a United States based Media organisation with 8000 employees and revenues of $1.68 billion, The Container Store, a United States based Retail organisation with 4300 employees and revenues of $848.0 million, Service Experts, a United States based Professional Services organisation with 3000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using UKG Pro Employee Self Service (ex UltiPro Employee Self Service), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UKG Pro Employee Self Service (ex UltiPro Employee Self Service) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Detroit, MI | Government | 9039 | $2.8B | United States | UKG | UKG Pro Employee Self Service (ex UltiPro Employee Self Service) | Employee Self Service | 2019 | n/a |
In 2019 the City of Detroit, MI deployed UKG Pro Employee Self Service (ex UltiPro Employee Self Service) to provide a citywide Employee Self Service portal for municipal staff. The UKG Pro Employee Self Service implementation was positioned to allow employees to manage their own Human Resource information and was accompanied by an UltiPro Employee Self Service Reference Guide documenting two supported access methods for staff.
The deployment of UKG Pro Employee Self Service was configured to surface core Employee Self Service capabilities, including employee profile and personal data updates, access to pay statements and payroll information, benefits enrollment and viewing, and time off request workflows. Configuration focused on user role segmentation and self service workflows typical of Employee Self Service platforms to enable routine HR transactions without direct HR intervention.
The architecture followed a cloud delivered SaaS model hosted by the vendor, with access provisioned through city employee accounts and administrative controls managed by central HR teams. User access options were documented for end users in the reference guide, supporting two channels of entry to the UKG Pro Employee Self Service portal and centralized account provisioning and reset processes handled by HR administrators.
Governance for the implementation assigned responsibility to the City of Detroit HR organization for user provisioning, policy for data updates, and employee communications during rollout. The reference guide and the documented access methods were used as primary rollout artifacts to support adoption and operationalization of self service HR workflows across city departments.
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Service Experts | Professional Services | 3000 | $200M | United States | UKG | UKG Pro Employee Self Service (ex UltiPro Employee Self Service) | Employee Self Service | 2020 | n/a |
In 2020 Service Experts implemented UKG Pro Employee Self Service (ex UltiPro Employee Self Service). Service Experts deployed UKG Pro Employee Self Service as an Employee Self Service solution to provide web based employee access to HR and payroll functions across its approximately 3,000 employee workforce in the United States, with the UKG Pro Employee Self Service instance surfaced on the company website via the UKG welcome portal.
Configuration emphasized standard Employee Self Service capabilities, including employee profile and contact updates, pay statement and tax document access, time off requests and leave tracking, and benefits enrollment and life event management. The deployment reflects standard Employee Self Service workflows for HR, payroll, and benefits administration, with browser and portal first access for both field and office personnel.
Authentication and access are provisioned through UKG web sign in flows and OAuth2 based redirects as exposed in the public UKG welcome URL, enabling centralized web portal authentication and access control. Governance and operational ownership reside with HR and payroll teams to manage role based access and employee request workflows, and the UKG Pro Employee Self Service instance serves as the primary employee facing HR interface on Service Experts web presence.
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Sony Music Entertainment | Media | 8000 | $1.7B | United States | UKG | UKG Pro Employee Self Service (ex UltiPro Employee Self Service) | Employee Self Service | 2008 | n/a |
In 2008, Sony Music Entertainment deployed UKG Pro Employee Self Service (ex UltiPro Employee Self Service) in the United States. The UKG Pro Employee Self Service application is recorded in vendor materials and Sony’s annual report, and it is classified under the Employee Self Service category, with vendor citations indicating UltiPro supported payroll and broader HR processes for Sony’s US operations.
Configuration work for the deployment focused on standard Employee Self Service capabilities, inferred from UltiPro’s bundled HR and payroll functionality. Typical configurations included employee access to pay statements and tax documents, personal profile maintenance and benefits enrollment, and manager-facing workflows for approvals and payroll inputs, providing centralized HRIS self-service functionality and automated payroll data capture consistent with the application category.
Operational scope was centered on Sony Music Entertainment’s United States payroll and HR teams, with the implementation supporting payroll processing and broader HR process execution in that region. Public materials explicitly link UltiPro to Sony payroll leaders and the payroll launch, therefore documented integrations are limited to the vendor’s payroll support claims and do not enumerate other downstream system connections.
Governance and rollout specifics are not detailed in public filings, however vendor citations imply direct engagement with Sony payroll leadership during launch and ongoing operational ownership by corporate HR and payroll groups. Sony’s annual report lists the vendor relationship without module level detail, so functional specifics beyond Employee Self Service and payroll support are inferred from UltiPro’s standard capabilities rather than from Sony disclosures.
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Suburban Adult Services | Healthcare | 570 | $180M | United States | UKG | UKG Pro Employee Self Service (ex UltiPro Employee Self Service) | Employee Self Service | 2020 | n/a |
In 2020, Suburban Adult Services deployed UKG Pro Employee Self Service (ex UltiPro Employee Self Service) as their Employee Self Service solution. The deployment is embedded on the Suburban Adult Services website and provides employee-facing access to core self-service capabilities such as personal profile management, pay statements, time off requests, and benefits information. The implementation covers a US-based workforce of approximately 570 employees and centralizes HR interactions for staff and line managers.
The UKG Pro Employee Self Service instance is configured for web access and uses an OAuth2 style sign in flow and IdentityIntegration endpoint, indicating single sign on enabled access between the customer website and the UKG service. Operational coverage emphasizes HR and payroll related business functions, with HR administrators retaining oversight of approvals and data governance workflows through the application administration console. Configuration follows Employee Self Service patterns with role based access controls and audit logging to support employee data management and HR process orchestration.
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Texas Roadhouse | Retail | 95000 | $5.4B | United States | UKG | UKG Pro Employee Self Service (ex UltiPro Employee Self Service) | Employee Self Service | 2014 | n/a |
In 2014 Texas Roadhouse implemented UKG Pro Employee Self Service (ex UltiPro Employee Self Service) in the United States to automate core HR transactions and enhance employee-facing services. The deployment used Ultimate Software UltiPro capabilities to automate job changes, terminations and pay rate updates while streamlining payroll related processes, aligning the work with the Employee Self Service category and the vendor statement about measurable cost savings.
The implementation centralized transactional HR and payroll workflows through the UKG Pro Employee Self Service platform, bringing standard employee portal functionality and manager self service workflows into day to day operations for HR and payroll teams. Operational scope targeted United States payroll and HR functions supporting the company workforce, and governance emphasis moved toward standardized transaction processing and reduced manual intervention in job change and termination workflows.
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Retail | 4300 | $848M | United States | UKG | UKG Pro Employee Self Service (ex UltiPro Employee Self Service) | Employee Self Service | 2006 | n/a |
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