LocalTapiola Group
LocalTapiola Group Technographics
LocalTapiola Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LocalTapiola Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 LocalTapiola Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LocalTapiola Group has purchased the following applications: Guidewire BillingCenter for Insurance Billing Administration in 2018, Giosg Live Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LocalTapiola Group is running and its propensity to invest more and deepen its relationship with Guidewire , Giosg , Unelma Platforms or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LocalTapiola Group revenues, which have grown to $579.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LocalTapiola Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LocalTapiola Group Tech Stack and Enterprise Applications
LocalTapiola Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 LocalTapiola Group implemented Guidewire BillingCenter as its Insurance Billing Administration platform for enterprise billing and premium collection operations. The deployment targeted the corporate billing team and customer service functions that support personal and commercial insurance lines.
Guidewire BillingCenter was configured to manage invoice generation, payment processing, accounts receivable workflows, billing lifecycle automation and rules based billing logic, aligning billing schedules with policy terms and service level expectations. The implementation emphasized configuration of billing rules and automated invoicing workflows, combined with testing and end user training to validate billing scenarios and exception handling.
Subject matter expert work on Guidewire PolicyCenter informed requirement definition, testing and training, ensuring functional alignment between policy administration and billing lifecycles. Operational coverage included billing operations, customer service advisors and finance stakeholders, with documented business requirements and test cases used during rollout.
Governance shifted toward a product owner model, with a Guidewire BillingCenter Product Owner overseeing backlog prioritization and ongoing development since Dec 2021, and prior SME responsibilities focused on gathering and defining business requirements, testing and end user training. The implementation narrative centers on system configuration, billing workflow automation and coordinated operational governance across billing and customer service teams.
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Insurance ERP | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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LocalTapiola Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Giosg | Legacy | Giosg Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, LocalTapiola Group deployed Giosg Live Chat on their public website to handle customer inquiries and to enable initial digital engagement. The Giosg Live Chat implementation aligns with Chatbots and Conversational AI and provides a web-embedded conversational interface for front-line digital customer service.
Configuration emphasizes a web chat widget, proactive chat invitations, conversational UI flows, agent handoff, transcript capture and basic reporting, reflecting typical Chatbots and Conversational AI functional modules. The deployment is scoped to customer-facing pages of the corporate site and supports customer service workflows, with governance centered on chat routing rules, scripted conversation flows and operational oversight by digital service teams during staged website rollout.
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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LocalTapiola Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, LocalTapiola Group implemented Cisco Webex Meetings in the Audio Video and Web Conferencing category on its public website. The deployment emphasized web-embedded meeting access to support external customer interactions and browser-based join flows for remote collaboration. LocalTapiola Group Cisco Webex Meetings Audio Video and Web Conferencing is positioned as the primary external meeting channel surfaced from the corporate site.
Cisco Webex Meetings was configured to deliver standard audio and video conferencing capabilities typical of the Audio Video and Web Conferencing category, including browser-based joining, meeting scheduling links exposed on web pages, screen sharing and recording functionality. The implementation narrative indicates the organization leveraged the Cisco Webex Meetings application name in site-level instrumentation to present meeting entry points to customers and partners.
Operational coverage centers on public website integration, enabling customer-facing conferencing and supporting employee interactions initiated from the site. The technical approach is consistent with an embedded web deployment model, where Cisco Webex Meetings session links and join flows are surfaced directly from web pages rather than via separate portals.
Governance and operational control are aligned to web content management and IT collaboration tooling, with site owners maintaining meeting link availability and IT overseeing the Audio Video and Web Conferencing configuration and access patterns. The configuration ties the Cisco Webex Meetings implementation to both external engagement workflows and internal collaboration initiated from the corporate website.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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LocalTapiola Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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LocalTapiola Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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LocalTapiola Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2017 | 2017 |
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LocalTapiola Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at LocalTapiola Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Test manager | Manager | Operations | |
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Digital Transformation Officer | Manager | IT | |
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Claims Service Manager | Manager | Customer Service | |
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Director, Digital and data business development | Director | IT | |
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Director, ICT services and quality assurance | Director | Finance | |
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Apps Being Evaluated by LocalTapiola Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LocalTapiola Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LocalTapiola Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LocalTapiola Group Technographics
LocalTapiola Group is a Insurance organization based in Finland,
with around 3400 employees and annual revenues of $579.0 million.
LocalTapiola Group operates a diverse technology stack with applications such as
Guidewire BillingCenter, Giosg Live Chat and Cisco Webex Meetings,
covering areas like Insurance Billing Administration, Chatbots and Conversational AI and Audio Video and Web Conferencing.
LocalTapiola Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Guidewire, Giosg and Cisco Systems.
LocalTapiola Group recently adopted applications including
Unelma AI in 2023, Unelma CRM in 2023 and Cisco Webex Meetings in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LocalTapiola Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LocalTapiola Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LocalTapiola Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.