List of Uniphore X Platform Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Uniphore X Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Uniphore X Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Uniphore X Platform for Chatbots and Conversational AI include: State Collection Service, a United States based Banking and Financial Services organisation with 700 employees and revenues of $75.0 million, Duplocloud, a United States based Professional Services organisation with 150 employees and revenues of $15.0 million, Lunavi, a United States based Professional Services organisation with 145 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Uniphore X Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Uniphore X Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Duplocloud | Professional Services | 150 | $15M | United States | Uniphore | Uniphore X Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Duplocloud implemented Uniphore X Platform, deploying Uniphore's Sales Interaction Agent to analyze video and voice calls. The Uniphore X Platform was adopted as a Chatbots and Conversational AI solution across Duplocloud's US sales and post-sale process teams to surface engagement signals and key moments that accelerate handoffs.
The implementation focused on conversation analytics and moment tagging, instrumenting recorded customer interactions to flag engagement, highlight objection points, and produce structured summaries for downstream teams. The Sales Interaction Agent capability processed video and voice content to enable faster meeting review and to speed the post-sale handoff, aligning with Chatbots and Conversational AI functional workflows around transcript analysis, moment detection, and agent-assist insights.
Operational coverage targeted Duplocloud's sales and process areas in the United States, impacting sales, customer success, and onboarding functions. According to Uniphore's case study, the deployment enabled faster meeting review, halved onboarding time and improved sales productivity.
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Lunavi | Professional Services | 145 | $5M | United States | Uniphore | Uniphore X Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Lunavi deployed Uniphore X Platform's Sales Interaction Agent as a Chatbots and Conversational AI implementation focused on the company's US sales and process teams. The deployment aimed to capture meeting insights and operationalize conversation intelligence to improve sales coaching and post call workflows.
Uniphore X Platform was configured to capture key moments, sentiment and meeting insights, with the Sales Interaction Agent extracting time stamped highlights and coaching cues for seller training. Implemented functional capabilities included call capture, sentiment analysis, meeting insight extraction and automated generation of post call actions.
The solution integrated directly into Salesforce to automate post call handoffs and to populate follow up tasks and opportunity updates within sales workflows in the US sales and process area. Governance and workflow changes centered on embedding conversation insights into sales coaching routines and defining routing rules that trigger Salesforce tasks based on captured meeting outcomes.
The vendor case study reports the deployment cut onboarding time by 50% and doubled sales team productivity, outcomes provided by the vendor for the sales and process area. Reporting and coaching workflows now reference Uniphore X Platform generated insights for ongoing seller development.
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State Collection Service | Banking and Financial Services | 700 | $75M | United States | Uniphore | Uniphore X Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024 State Collection Service implemented Uniphore X Platform to deploy Chatbots and Conversational AI for finance and collections. The deployment centered on Uniphore's Self-Service Agent to automate IVR and text interactions and to streamline scripting for healthcare receivables and collections across its US operations.
The implementation configured Uniphore X Platform's self-service conversational flows and scripting management to handle routine balance inquiries, payment scheduling prompts, and patient communication flows, aligning conversation scripts with collections workflows. The project emphasized channel coverage for voice IVR and SMS text, and standardized agent scripting to reduce handoff friction between self-service and live collections agents.
According to the Uniphore case study, the go-live produced measurable outcomes, achieving 25% containment to self-service and securing $2M in collections in the first two quarters after go-live. Operational ownership rested with finance and collections teams, and reporting concentrated on containment and collection velocity as primary success indicators.
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