Airbnb
888 Brannan St,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-510-4027
Professional Services
Airbnb Technographics
Airbnb Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airbnb and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7300 Airbnb employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airbnb has purchased the following applications: Workday Financial Management for ERP Financial in 2015, Greenhouse ATS for Applicant Tracking System in 2016, Exterro Zapproved ZDiscovery for Legal Practice Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airbnb is running and its propensity to invest more and deepen its relationship with Workday , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airbnb revenues, which have grown to $11.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airbnb intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airbnb Tech Stack and Enterprise Applications
Airbnb ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Airbnb implemented Workday Financial Management as its ERP Financial core for global finance operations. The implementation was executed as part of a centralized Business Systems strategy reporting to both the CFO and CHRO, and served as the foundation for a financial and HR application ecosystem that scaled from two to twenty four applications.
Workday Financial Management was configured to support core financial modules including general ledger, period close orchestration, accounts payable workflows, and intercompany processing, and it was deployed alongside Anaplan for planning, Concur for expense management, BlackLine for close automation, ReconArt for reconciliations, Kyriba for treasury, and custom-built tools. The deployment emphasized automation of the monthly close and procure to pay workflows, orchestration of reconciliations and journal automation, and centralized transactional processing through the ERP Financial instance.
The program included an extensive integration layer, delivering more than 250 integrations across HR and Finance systems, and a direct integration of financial ERP feeds with the airbnb.com platform for revenue and payments data management. Operational coverage encompassed global finance and HR functions, included integration work to support acquisitions, and consolidated headcount planning and workforce data flows into a single systems-driven process.
Governance and controls were formalized with quarterly SOX and ITGC processes and a systemized headcount planning workflow that eliminated dozens of spreadsheet based plans. A procure to pay initiative was launched within the ERP Financial ecosystem to centralize supplier management and spend governance, embedding workflow controls and enterprise approvals.
Documented outcomes from the implementation include a reduction in the monthly financial close from over 21 days to 7 days, double digit million dollar savings in addressable spend from procure to pay improvements, an approximately 90 percent elimination of manual processes across HR and Finance, recovery of hundreds of manual person hours, and the ability to scale the systems portfolio to support rapid business growth.
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Airbnb HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Airbnb implemented Greenhouse ATS as a centralized Applicant Tracking System to support recruiting operations. The initiative originated from a tools analysis working group within recruiting operations tasked with identifying optimal recruiting tools to increase team productivity.
The Greenhouse ATS deployment emphasized Applicant Tracking System capabilities, with explicit focus on CRM enhancements and expanded reporting functionality. Configuration work included candidate pipeline management, requisition workflows, interview scheduling and basic automation of offer workflows, aligned to common ATS functionality.
Airbnb partnered closely with Greenhouse to improve CRM, reporting, and overall functionality, working through product configuration and feature prioritization rather than vendor replacement dialogue. Operational coverage centered on recruiting operations, talent acquisition teams and hiring managers, with the ATS positioned as the primary system of record for candidate engagement.
Governance efforts focused on establishing recruiting operations ownership of configuration, defining reporting cadence and standardizing hiring workflows to support consistent usage. The project emphasized close collaboration between recruiting operations and Greenhouse to refine CRM processes and reporting capabilities during rollout.
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BackGround Screening | HCM |
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2021 | 2021 |
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Contingent Labor Management | HCM |
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2021 | 2021 |
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Core HR | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2023 | 2023 |
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Talent Assessment | HCM |
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2021 | 2021 |
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Talent Sourcing | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Airbnb ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Airbnb implemented Exterro Zapproved ZDiscovery to support Legal Practice Management for litigation, investigation, and compliance functions across the company. The deployment was scoped to the corporate Legal team and cross functional groups that handle incident response, regulatory inquiries, and evidentiary preservation.
The Exterro Zapproved ZDiscovery implementation emphasized core e-discovery capabilities, including legal hold orchestration, custodian identification and preservation, defensible collection and processing, analytics for case assessment, and production set preparation. Configuration work focused on role based access control, chain of custody tracking, and case level indexing to enable centralized review workflows and secure evidence handling.
Operational coverage extended across Legal, Security, and Compliance stakeholders, with the platform configured to surface custodial data and to connect with enterprise data sources and cloud collaboration platforms through configurable connectors. Workflows supported cross functional intake, data mapping for custodians and custodial sources, and the creation of review sets to support ongoing litigation and internal investigations.
Governance and process changes were implemented to standardize hold notification, preservation procedures, and case management practices, with Project Specialist roles partnering with Legal and other groups to drive collection and production activities. Documentation, role based workflows, and centralized case tracking were used to institutionalize e-discovery processes within Airbnb while keeping Exterro Zapproved ZDiscovery as the operational system for Legal Practice Management.
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Real Estate Property Management | ERP Services and Operations |
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2024 | 2024 |
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Rental Management System | ERP Services and Operations |
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2022 | 2022 |
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Airbnb AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2021 | 2021 |
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ML and Data Science Platforms | AI Development |
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2018 | 2018 |
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ML and Data Science Platforms | AI Development |
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2017 | 2017 |
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Airbnb AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Airbnb Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Airbnb Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2011 | 2011 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Airbnb Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2025 | 2025 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Airbnb eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce Fraud Protection | eCommerce |
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2011 | 2011 |
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Airbnb SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2019 |
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Airbnb CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Airbnb ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2011 | 2011 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Airbnb PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Airbnb Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Airbnb TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2016 | 2016 |
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Treasury Management | TRM |
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2014 | 2014 |
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Airbnb PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development, API Management | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Airbnb IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Cloud Storage | IaaS |
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2008 | 2008 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2014 | 2014 |
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Network Data Intelligence | IaaS |
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2021 | 2021 |
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Airbnb CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Airbnb Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Airbnb
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director, Talent Partners | Director | HR | |
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Director, Talent(HR) & Employee Experience for Global Product teams | Director | HR | |
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Co-founder, CEO | CXO | Finance | |
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Chief Accounting Officer and Controller | CXO | Finance | |
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Director, Global Real Estate, Procurement & Travel | Director | Procurement | |
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Accounts Payable Manager | Manager | Finance | |
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Chief Accounting Officer and Controller | CXO | Finance | |
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Manager - Corporate Financial Planning & Analysis | Manager | Finance | |
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Finance Senior Manager, Special Projects | Manager | Finance | |
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Director of Engineering | Director | Finance | |
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Head of Data Science | Director | IT | |
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VP Engineering | VP | R&D | |
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Business Process Excellence Lead - Global Customer Experience | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Service Operations Manager | Manager | Customer Service | |
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VP Finance | VP | Finance | |
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Director FP&A | Director | Finance | |
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Senior Technical Program Manager(ERP) | Manager | IT | |
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Head of Technology Sourcing | Director | Procurement | |
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Head of APAC Talent | Director | HR | |
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Senior Regional HR Specialist | Manager | HR | |
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Talent Coordinator | Manager | HR | |
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Global Head of CRM | Director | Finance | |
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Global Director - Experience & Strategy | Director | Finance | |
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Global CX Strategy Manager | Manager | Customer Service | |
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Customer Experience Analytics | CXO | Customer Service | |
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Chief Legal Officer | CXO | Legal | |
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Chief Compliance Officer | CXO | Finance | |
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Compliance and Risk Manager | Manager | Risk | |
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HR Director | Director | HR | |
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Chief Information Officer (CIO) | CXO | IT | |
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Global HR Director | Director | HR | |
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Head of Global Payroll | Director | HR | |
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Apps Being Evaluated by Airbnb Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Airbnb IT executives and key decision makers. This section highlights Airbnb's latest recorded technology evaluations, including Apache Airflow for Database Management on 2025-09-25, Genesys Cloud CX for Call Center on 2024-07-19, and Genesys PureCloud Platform for Call Center, Customer Experience on 2024-06-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Airbnb digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-09-25 | Airbnb | Evaluated | Apache Software | Apache Airflow | Database Management | IaaS |
| 2024-07-19 | Airbnb | Evaluated | Genesys | Genesys Cloud CX | Call Center | CRM |
| 2024-06-19 | Airbnb | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Airbnb Technographics
Airbnb is a Professional Services organization based in United States,
with around 7300 employees and annual revenues of $11.10 billion.
Airbnb operates a diverse technology stack with applications such as
Workday Financial Management, Greenhouse ATS and Exterro Zapproved ZDiscovery,
covering areas like ERP Financial, Applicant Tracking System and Legal Practice Management.
Airbnb has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Greenhouse and Exterro.
Airbnb recently adopted applications including
QuickSign Contract Management in 2025, Host Tools in 2024 and Workday HCM in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Airbnb’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Airbnb’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Airbnb technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.