List of VCOM Zaap Customers
Prudente, 19015-240, SP,
Brazil
Since 2010, our global team of researchers has been studying VCOM Zaap customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VCOM Zaap for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VCOM Zaap for Utilities Customer Care and Billing include: Crefisa Brazil, a Brazil based Banking and Financial Services organisation with 10000 employees and revenues of $800.0 million, Algar Telecom Brazil, a Brazil based Communications organisation with 4200 employees and revenues of $566.0 million, Banco Toyota, a Brazil based Banking and Financial Services organisation with 825 employees and revenues of $206.0 million and many others.
Contact us if you need a completed and verified list of companies using VCOM Zaap, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Algar Telecom Brazil | Communications | 4200 | $566M | Brazil | VCOM Tecnologia | VCOM Zaap | Utilities Customer Care and Billing | 2021 | n/a |
In 2021, Algar Telecom Brazil implemented VCOM Zaap to address customer-contact and receivables needs. The deployment targets Utilities Customer Care and Billing workflows across Algar Telecom's Brazilian operations.
VCOM Zaap was provisioned to support customer care and billing-related collections capabilities, with module usage inferred to include Zaap and VcomCob based on the vendor listing. Functional capabilities referenced or implied include contact management, billing account and invoice handling, collections orchestration, and accounts receivable workflow automation consistent with the Utilities Customer Care and Billing category. The configuration emphasis is on integrating customer-contact processes with billing and collections case management to streamline receivables handling.
Operational scope focuses on Algar Telecom’s customer service, billing, and collections teams within Brazil. Public materials do not disclose detailed governance or rollout sequencing, therefore the implementation narrative centers on system-level configuration and functional alignment for customer-contact and receivables support rather than program governance specifics.
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Banco Toyota | Banking and Financial Services | 825 | $206M | Brazil | VCOM Tecnologia | VCOM Zaap | Utilities Customer Care and Billing | 2021 | n/a |
In 2021, Banco Toyota implemented VCOM Zaap, a Utilities Customer Care and Billing application, to support its collections and customer-contact processes in Brazil. VCOM Tecnologia lists Banco Toyota on its client roster for cobrança and receivables platforms, establishing the engagement as focused on receivables lifecycle management and customer care automation rather than front-office banking channels.
The implementation centers on collections and customer-care functional capabilities within VCOM Zaap, including receivables account management, contact campaign orchestration, automated outreach workflows, payment arrangement tracking, and dispute handling. VCOM Zaap was configured to apply segmentation and workflow rules that align collector activities with business rules for prioritized recovery and customer engagement.
Operational coverage is concentrated on Banco Toyota’s collections and customer service functions in Brazil, integrating the VCOM Zaap deployment into existing receivables operations and contact-channel handling. The deployment architecture emphasizes orchestration between the collections engine, contact scheduling and outbound/inbound contact channels, and the bank’s receivables ledger and customer account data stores to ensure consistent account-state management across touchpoints.
Governance was structured around configuration-driven workflows, scripted collector interactions, and staged rollout of campaign types to enable controlled operational adoption. Implementation practices prioritized rule-based segmentation, escalation paths for delinquent accounts, and centralized monitoring of campaign execution to align collections operations with internal process controls.
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Crefisa Brazil | Banking and Financial Services | 10000 | $800M | Brazil | VCOM Tecnologia | VCOM Zaap | Utilities Customer Care and Billing | 2021 | n/a |
In 2021, Crefisa Brazil is listed by VCOM Tecnologia among customers associated with VCOM Zaap, according to VCOM's client listings. The listing links Crefisa to solutions in the Utilities Customer Care and Billing category, and the vendor frames the relationship around collections, renegotiation and customer-contact workflows in Brazil. VCOM Zaap is therefore presented as the application supporting customer care and collections-oriented capabilities for Crefisa Brazil, with emphasis on omnichannel contact handling and collections workflow orchestration as typical functional terminology for this category.
Module-level details and specific integrations are not published by the vendor, and module usage for Zaap is inferred from VCOM publicity because Crefisa appears on the client list but no public case names a specific Zaap deployment. Operational scope as described focuses on collections operations, renegotiation processes and customer service contact center functions, impacting consumer collections and customer-care business functions. No system integrator or explicit third-party system integrations are documented in the source, and governance or rollout particulars are not provided by VCOM.
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