List of Vergic Engage Customers
Vergic
Rorsjogatan 25,
Malmo, 211 37,
Sweden
Malmo, 211 37,
Sweden
46-761366833
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying Vergic Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vergic Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vergic Engage for Customer Engagement include: Storebrand, a Norway based Banking and Financial Services organisation with 2161 employees and revenues of $67.54 billion, Norwegian Labour and Welfare Administration, a Norway based Government organisation with 22000 employees and revenues of $48.80 billion, BJ's Wholesale Club, a United States based Retail organisation with 34000 employees and revenues of $20.50 billion, The Cincinnati Insurance Companies, a United States based Insurance organisation with 5426 employees and revenues of $11.34 billion, Systembolaget, a Sweden based Consumer Packaged Goods organisation with 5950 employees and revenues of $3.57 billion and many others.
Contact us if you need a completed and verified list of companies using Vergic Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vergic Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1A Auto | Retail | 250 | $25M | United States | Vergic | Vergic Engage | Customer Engagement | 2018 | n/a |
In 2018, 1A Auto implemented Vergic Engage as its web engagement platform. 1A Auto deployed Vergic Engage to support Customer Engagement on its public website, aligning the application with online customer service and eCommerce support functions.
The implementation of Vergic Engage concentrated on embedding the application in the web storefront to provide real time conversational capabilities, proactive messaging, and session routing to support frontline service agents. Configuration focused on channel orchestration and agent-facing workflows, with standard Customer Engagement capabilities such as chat handling, message queuing, and transcript capture applied to the online sales and support journey.
Operational coverage centered on the customer service and online sales teams servicing visitors on the 1A Auto website, with governance directed toward agent routing rules, escalation procedures, and transcript retention for service continuity. Vergic Engage was positioned as the primary Customer Engagement layer on the site, integrating into web session flows and supporting agent workflows without disclosed downstream system integration details.
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Actimize UK | Professional Services | 83 | $85M | United Kingdom | Vergic | Vergic Engage | Customer Engagement | 2022 | n/a |
In 2022 Actimize UK implemented Vergic Engage on its website. Vergic Engage is used as a Customer Engagement application to centralize digital visitor interactions and orchestrate front-line customer service and engagement workflows.
The deployment is web centric, embedding the Vergic Engage interface into public web pages and configuring routing and session handling for online agents. Functional capabilities implemented align with Customer Engagement category norms and include real time chat, proactive messaging, visitor segmentation and workflow orchestration, configured to support the companys external digital touchpoints.
Operational ownership is assigned to digital engagement and customer service teams, who manage agent workflows, message templates and governance for conversational policies. Rollout and configuration concentrated on the public website channel, with administration scaled to the companys size and simplified agent routing and escalation rules.
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Adlibris Sweden | Retail | 347 | $207M | Sweden | Vergic | Vergic Engage | Customer Engagement | 2016 | n/a |
In 2016, Adlibris Sweden implemented Vergic Engage on their website. Adlibris Sweden deployed Vergic Engage as a Customer Engagement application to provide live online interaction capabilities for its e-commerce storefront.
The implementation emphasized real-time web chat and proactive engagement modules, with configuration of session routing, operator consoles, visitor queuing, and embedded reporting. Vergic Engage was configured to support typical Customer Engagement workflows such as chat session initiation, canned responses, agent transfers, and basic engagement analytics.
Operational scope is centered on the public website and the customer service organization, where agents use the Vergic Engage console to handle inbound and proactively initiated chats. Integrations are focused on the website front-end for session initiation and on agent desktop access to the Vergic Engage platform, aligning the application with online support workflows.
Governance was organized around chat routing rules, escalation procedures, and platform-based monitoring and reporting, with rollout and training concentrated on customer service staff and e-commerce support processes. The narrative positions Vergic Engage as the Customer Engagement layer for Adlibris Sweden, linking the application to online customer service functions.
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Afa Forsakring | Insurance | 700 | $137M | Sweden | Vergic | Vergic Engage | Customer Engagement | 2023 | n/a |
In 2023, Afa Forsakring implemented Vergic Engage on its public website. Vergic Engage is used as a Customer Engagement solution to centralize web-based visitor interaction and to support the insurer s digital service channels. The deployment is explicitly applied to the corporate website to handle customer-facing interactions and to support online customer service workflows.
Configuration emphasizes web chat, proactive messaging, session routing and visitor analytics, aligning with standard Customer Engagement functional modules. The implementation is instrumented in the web channel to enable real-time conversational handling, automated engagement triggers and routing to service teams, with administrative controls for conversation management and reporting. Rollout scope is focused on the website and customer service operations across the company s digital channels.
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AICPA & CIMA | Banking and Financial Services | 1500 | $361M | United States | Vergic | Vergic Engage | Customer Engagement | 2023 | n/a |
AICPA & CIMA implemented Vergic Engage in 2023 to extend Customer Engagement capabilities on their public website. The deployment targets web based member interactions and front line client service workflows for the United States organization.
Vergic Engage was configured to provide core Customer Engagement functionality common to the category, including live chat, proactive messaging, visitor intelligence and session transfer, with agent routing rules and queue management to structure digital intake. The implementation emphasized web channel orchestration, chat handling and conversational routing to support member services and contact center workflows.
Deployment structure is a front end embed of Vergic Engage on aicpa-cima.com with backend configuration for agent facing consoles and reporting dashboards. Integrations were confined to the website channel and internal operational workflows rather than named external platforms, aligning session routing to existing member service processes.
Governance focused on centralized digital engagement ownership, establishing agent routing policies, escalation procedures and content governance for proactive messaging. Rollout details prioritized staged activation on the public site, training for service agents and operational alignment to customer facing teams.
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Media | 300 | $50M | Sweden | Vergic | Vergic Engage | Customer Engagement | 2021 | n/a |
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Professional Services | 1300 | $362M | United States | Vergic | Vergic Engage | Customer Engagement | 2020 | n/a |
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Retail | 500 | $80M | United States | Vergic | Vergic Engage | Customer Engagement | 2021 | n/a |
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Professional Services | 52 | $5M | Netherlands | Vergic | Vergic Engage | Customer Engagement | 2020 | n/a |
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Distribution | 1500 | $2.5B | United States | Vergic | Vergic Engage | Customer Engagement | 2020 | n/a |
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Buyer Intent: Companies Evaluating Vergic Engage
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Vergic Engage Coverage
Vergic Engage is a Customer Engagement solution from Vergic.
Companies worldwide use Vergic Engage, from small firms to large enterprises across 21+ industries.
Organizations such as Storebrand, Norwegian Labour and Welfare Administration, BJ's Wholesale Club, The Cincinnati Insurance Companies and Systembolaget are recorded users of
Vergic Engage for Customer Engagement.
Companies using Vergic Engage are most concentrated in Banking and Financial Services, Government and Retail, with adoption spanning over 21 industries.
Companies using Vergic Engage are most concentrated in Norway, United States and Sweden, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Vergic Engage across Americas, EMEA, and APAC.
Companies using Vergic Engage range from small businesses with 0-100 employees - 31.11%, to mid-sized firms with 101-1,000 employees - 34.44%, large organizations with 1,001-10,000 employees - 31.11%, and global enterprises with 10,000+ employees - 3.33%.
Customers of Vergic Engage include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Vergic Engage customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.