List of Verint Performance Management Customers
Melville, 11747, NY,
United States
Since 2010, our global team of researchers has been studying Verint Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Performance Management for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Performance Management for Performance and Goal Management include: Royal Mail, a United Kingdom based Distribution organisation with 130000 employees and revenues of $8.59 billion, Zurich Insurance Group UK, a United Kingdom based Insurance organisation with 4500 employees and revenues of $326.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Performance Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Royal Mail | Distribution | 130000 | $8.6B | United Kingdom | Verint Systems | Verint Performance Management | Performance and Goal Management | 2012 | n/a | In 2012, Royal Mail implemented Verint Performance Management to support Customer Experience contact centre workforce optimization and performance oversight. Verint Performance Management is deployed as part of a broader Verint WFO estate that includes call recording, performance management and QM applications, and is classified under Performance and Goal Management for contact centre operations. The implementation focuses on performance and quality management capabilities typical for the Performance and Goal Management category, including agent scorecards, coaching workflows, and consolidated reporting to support scheduling and forecasting. Verint Performance Management is configured to consume voice and interaction data from call recording modules, and to surface performance metrics and quality evaluations for frontline supervisors and workforce planners. Architecturally the solution is integrated with an Avaya ACD, enabling ACD event and routing data to feed into Verint performance and workforce modules for utilization and workload analysis. Operational coverage centers on Royal Mail Customer Experience teams at Doxford CC in Sunderland, where the system is used to align contact centre staffing to forecasted demand and to support tactical forecasting processes. Governance and process adoption include a team of forecasters and schedulers who operate the platform as the primary resource planning and performance management tool, providing utilization forecasts and financial workload data to management. The deployment ties Verint Performance Management to network resource planning workflows, linking performance measurement, quality management, and forecasting to support Contact Centre operational planning. | |
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Zurich Insurance Group UK | Insurance | 4500 | $326M | United Kingdom | Verint Systems | Verint Performance Management | Performance and Goal Management | 2021 | n/a | In 2021, Zurich Insurance Group UK implemented Verint Performance Management to establish an end to end resource planning function within a Multi-Channel SME underwriting and distribution platform. Verint Performance Management was deployed as the core Performance and Goal Management capability to provide forecasting and scheduling support for contact centre, underwriter back office, and distribution operations for the Leeds SME eTrade team. The implementation configured Verint Performance Management for demand forecasting, capacity planning, roster scheduling, and a real time management function to monitor and manage contact centre performance. Workstreams included setting and agreeing KPI metrics, establishing a capacity plan, building a forecasting tool, putting together a scheduling process, and coordinating MI dashboards, with Power BI used to build and view reports and data sets. Integrations were coordinated with multiple customer engagement and telephony systems, including eGain Analytics for omni channel customer service management, Cisco Jabber and Cisco Finesse for softphone and supervisor desktop, Cisco Dialler and BT Click to Dial for outbound capability, NICE Engage for call recording, Click4assistance for live chat monitoring, Salesforce for reallocating back office work to underwriters, Acturis and Zurich Online for underwriting and broker portal context, and Medallia NPS for customer feedback. The rollout required liaising with BT telephony contractors to build cross site call routing and to align telephony events with Verint forecasting and real time triggers. Governance and change management emphasized educating operational stakeholders, producing PowerPoint vision packs to secure buy in, iterative delivery via a Jira Kanban board, and establishing operational feedback loops to check and improve Medallia NPS scores. The engagement ran from March 2021 to November 2021 and included implementing WFO technology, introducing an outbound dialler to generate an increase in revenue, coordinating call recording deployment, and embedding a real time function to manage contact centre performance. |
Buyer Intent: Companies Evaluating Verint Performance Management
- City of San Francisco, a United States based Government organization with 34473 Employees
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