List of Verint VFC Capture Verba Recording Customers
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Since 2010, our global team of researchers has been studying Verint VFC Capture Verba Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint VFC Capture Verba Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint VFC Capture Verba Recording for Call Tracking and Recording include: UBS UK, a United Kingdom based Banking and Financial Services organisation with 8500 employees and revenues of $3.10 billion, Trusted Data Solutions UK, a United Kingdom based Professional Services organisation with 54 employees and revenues of $8.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Trusted Data Solutions UK | Professional Services | 54 | $8M | United Kingdom | Verint Systems | Verint VFC Capture Verba Recording | Call Tracking and Recording | 2020 | n/a |
In 2020 Trusted Data Solutions UK deployed Verint VFC Capture Verba Recording to expand its Call Tracking and Recording capabilities for financial services clients. The implementation began during December 2020 and was supported by delivery and support voice engineering resources focused on I.T. financial compliance and technical incident investigation through December 2021.
The Verint VFC Capture Verba Recording implementation emphasized voice capture and automated verification capabilities, with configuration work to support recording policies, secure storage and retrieval workflows, and compliance-oriented audit trails. Functional activities included incident analysis, root cause investigation, and the creation and maintenance of standard operating procedures and technical runbooks to govern capture and verification behavior.
Operational coverage centered on voice engineering teams servicing tier 1 banks and financial services customers, with collaboration across globally distributed teams. Integrations were limited to platform-level operations and internal support tooling as reflected in incident and change workflows, and the deployment supported multi-project maintenance where engineers balanced support tickets and project deliverables.
Governance and process changes were framed around incident management, change management, and documentation control, with daily reporting and spreadsheet-based tracking used to operationalize procedures. The rollout included producing and updating comprehensive documentation, establishing standards of practice for recording operations, and embedding automated verification processes as part of the Call Tracking and Recording environment.
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UBS UK | Banking and Financial Services | 8500 | $3.1B | United Kingdom | Verint Systems | Verint VFC Capture Verba Recording | Call Tracking and Recording | 2017 | n/a |
In 2017, UBS UK implemented Verint VFC Capture Verba Recording as part of its Call Tracking and Recording estate. The deployment was managed from the Regional Deployment Service Delivery Team in London, with ongoing support responsibilities extending across EMEA and the US and a focus on voice infrastructure for trading and enterprise voice services.
Verint VFC Capture Verba Recording was configured to provide continuous voice capture, sessionization, indexing and secure storage in support of trader voice and broader compliance capture use cases. The implementation emphasized searchable retrieval and retention controls consistent with Call Tracking and Recording functional expectations, and the Verint VFC Capture Verba Recording application was instrumented to align with UBS operational and recording policies.
Integrations were executed against the bank's unified communications and session routing stack, explicitly including Cisco CUCM, Oracle SBCs, Skype, Teams and BT ITS along with ancillary UCC adjunct systems noted by the deployment team. The recording solution was integrated into existing UCC voice call flows so that capture triggered from call routing and session border control elements, preserving call metadata for indexing and audit.
Operational governance and rollout were driven by the Regional Deployment Service Delivery Team, combining project implementation and steady state support activities. The team handled configuration, task-level implementations and service delivery for Verint VFC Capture Verba Recording across UBS UK and regional sites, embedding recording workflows into voice operations and compliance processes.
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Buyer Intent: Companies Evaluating Verint VFC Capture Verba Recording
- Alior Bank, a Poland based Banking and Financial Services organization with 7076 Employees
- Bizkonnect Solutions, a India based Professional Services company with 113 Employees
- Tullett Prebon (Europe), a United Kingdom based Banking and Financial Services organization with 454 Employees
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