Alior Bank
ul. Lopuszanska 38D,
Warsaw, 02-232,
Poland
Warsaw, 02-232,
Poland
48 12 370 7000
Banking and Financial Services
Alior Bank Technographics
Alior Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alior Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7076 Alior Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alior Bank has purchased the following applications: Apple Pay for Payment Processing in 2018, Startquestion Employee Experience for Employee Experience in 2018, SentiOne for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alior Bank is running and its propensity to invest more and deepen its relationship with Apple , Google , Startquestion or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alior Bank revenues, which have grown to $1.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alior Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alior Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Alior Bank implemented Apple Pay as a Payment Processing option on its website. Alior Bank integrated Apple Pay to enable web-based mobile wallet checkout for retail customers and to extend card acceptance across its digital channels.
The deployment leveraged Apple web payment capabilities to surface Apple Pay buttons in browser checkout and to use tokenization and device-level authentication for card transactions. Implementation concentrated on website checkout flows and merchant provisioning, connecting the bank's card issuing function to Apple Pay's payment token infrastructure. Operational coverage was confined to customer-facing digital channels, impacting retail payments, card issuing, and online commerce functions. Governance work included merchant validation and certificate management typical for Apple Pay on the web.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Startquestion | Legacy | Startquestion Employee Experience | Employee Experience | HCM | n/a | 2018 | 2018 |
In 2018, Alior Bank implemented Startquestion Employee Experience to capture training and workshop feedback and to run quick employee pulse checks across the bank in Poland, addressing Employee Experience use cases for learning and HR. The deployment targeted HR and learning functions, with the program scoped to inform learning design, training evaluation, and HR decision making.
Startquestion Employee Experience was configured to deliver mobile enabled feedback collection and rapid pulse surveys, and it included automated reporting to accelerate post training insight delivery. Functional capabilities emphasized survey creation, mobile survey distribution, and scheduled reporting workflows to close feedback loops for trainers and HR business partners.
Operational coverage spanned HR and training organizations across Alior Bank in Poland, and governance centered on using survey outputs to inform learning priorities and HR processes. The implementation focused on process oriented rollout within training programs and delivered mobile feedback capture and automated reporting to speed post training insights.
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Learning and Development | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SentiOne | Legacy | SentiOne | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Alior Bank implemented SentiOne, deploying the voicebot InfoNina as part of its Chatbots and Conversational AI initiative to automate contact-centre traffic in Poland. The initial deployment targeted inbound call steering, informational queries and selected transactional processes within Alior Bank's customer service operations.
The SentiOne implementation emphasized voicebot capabilities including intent classification, conversational scripting and transactional intent handling, configured to route calls and resolve routine inquiries. Implementation partner Alfavox worked on voice channel tuning and orchestration, and the project expanded conversational intents and flows over time.
SentiOne was integrated into Alior Bank's contact centre voice channels and call flows to intercept and automate appropriate interaction types, operating alongside human agents in retail customer service. The operational scope focused on the bank's contact-centre functions across Poland, with ongoing extension of the voicebot's capabilities into additional channels.
After approximately three years the project reported approximately 55% call automation and a 15% reduction in average handling time, with continuous expansion of intents and channels. A SentiOne chatbot was added to the bank website in 2023, reflecting a phased governance approach and incremental rollout of conversational capabilities.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Alior Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Alior Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alior Bank IT executives and key decision makers. This section highlights Alior Bank's latest recorded technology evaluations, including Verint VFC Capture Verba Recording for Call Tracking and Recording on 2026-01-13, Zowie AI Chatbot for Chatbots and Conversational AI on 2025-06-09, and FIS Core Banking for Core Banking on 2025-02-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alior Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Alior Bank Technographics
Alior Bank is a Banking and Financial Services organization based in Poland,
with around 7076 employees and annual revenues of $1.66 billion.
Alior Bank operates a diverse technology stack with applications such as
Apple Pay, Startquestion Employee Experience and SentiOne,
covering areas like Payment Processing, Employee Experience and Chatbots and Conversational AI.
Alior Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Startquestion and SentiOne.
Alior Bank recently adopted applications including
SS&C Blue Prism in 2024, Google Pay in 2021 and SentiOne in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alior Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alior Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alior Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.