List of Verint Workforce Management Task Management Customers
Melville, 11747, NY,
United States
Since 2010, our global team of researchers has been studying Verint Workforce Management Task Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Workforce Management Task Management for Task Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Workforce Management Task Management for Task Management include: Capitec Bank, a South Africa based Banking and Financial Services organisation with 16603 employees and revenues of $2.03 billion, Compare The Market, a United Kingdom based Professional Services organisation with 10 employees and revenues of $360.8 million, Mason Companies, Inc., a United States based Retail organisation with 750 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Workforce Management Task Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Workforce Management Task Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Capitec Bank | Banking and Financial Services | 16603 | $2.0B | South Africa | Verint Systems | Verint Workforce Management Task Management | Task Management | 2020 | n/a | In 2020, Capitec Bank implemented Verint Workforce Management Task Management to automate forecasting and scheduling across its approximately 800 branches and contact centres in South Africa. The deployment focused on Branch WFM use cases, positioning Verint Workforce Management Task Management to support branch operations and contact-centre workforce planning under a One Workforce approach, and the project is categorized as Task Management targeting branch and contact-centre business functions. Functional modules implemented included workforce forecasting, automated shift scheduling, intraday management, and task orchestration to coordinate branch counter activities with contact-centre workflows. Configuration emphasized rules based staffing, forecast driven schedules, and automated task assignment to frontline roles to reduce manual schedule edits. Task Management capabilities were embedded into daily branch operations to coordinate workloads between tellers, advisors, and contact-centre agents. Rollout covered approximately 800 branches and contact centres across South Africa, with centralized scheduling governance and local manager workflows to operationalize scheduling decisions. Governance changes included standardized scheduling policies and cross channel task coordination to enable the One Workforce approach. The implementation reduced manager scheduling time dramatically and improved customer satisfaction in South Africa as reported by the bank. | |
 |
Compare The Market | Professional Services | 10 | $361M | United Kingdom | Verint Systems | Verint Workforce Management Task Management | Task Management | 2016 | Sabio | In 2016, Compare The Market implemented Verint Workforce Management Task Management. The deployment was delivered by Sabio and paired Verint Workforce Management with Verint Operations Manager to centralize attendance, capacity and workload data across back-office and contact centre teams in the United Kingdom. Verint Workforce Management Task Management was configured to support scheduling, attendance tracking and capacity planning workflows, with inferred use of task allocation and automation modules derived from the integrated Workforce Management and Operations Manager architecture. Configuration prioritized rule-based scheduling and automated task assignment to reduce manual roster adjustments and streamline shift orchestration. The implementation integrated workforce management data with operations monitoring through Verint Operations Manager, unifying headcount availability, forecast inputs and real-time workload signals across contact centre and back-office functions. Operational coverage focused on UK sites and contact centre operations, creating a single source of truth for staffing and workload distribution. Governance was established during the Sabio-led rollout to standardize attendance processing and forecasting processes, shifting core workforce management activities into the Verint platform. The deployment cut manual attendance processing and improved forecasting accuracy in the UK, as reported in the source. | |
 |
Mason Companies, Inc. | Retail | 750 | $150M | United States | Verint Systems | Verint Workforce Management Task Management | Task Management | 2016 | n/a | In 2016, Mason Companies, Inc. deployed Verint Workforce Management Task Management across its US contact centres to improve forecasting, scheduling and adherence. The vendor case description identifies the deployment as Verint Workforce Management Professional, which indicates task and shift level management capabilities were included as part of the implementation. The implementation included core functional modules for forecasting, workforce scheduling and adherence monitoring, together with task and shift level management workflows. Verint Workforce Management Task Management was configured to centralize schedule creation, automate administrative scheduling tasks and surface adherence exceptions for frontline supervisors and workforce planners. Operational coverage was limited to US contact centres within Mason Companies, Inc., and the deployment impacted contact-centre operations, workforce planning and scheduling administration. Governance changes embedded adherence monitoring into daily supervisor workflows and consolidated scheduling control within the workforce management team to standardize staffing and task assignments across sites. Outcomes stated by the vendor show administrative scheduling time was cut by ~90% and schedule adherence improved from ~60% to ~80%, reflecting reduced manual effort and tighter operational compliance. These vendor-reported results align with the Task Management implementation focus on task level orchestration and schedule adherence for contact-centre workforce optimization. |
Buyer Intent: Companies Evaluating Verint Workforce Management Task Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||