Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Twilio, Verint Systems and Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Allianz Nederland Group | Insurance | 1200 | $759M | Netherlands | Twilio | Twilio Flex | Call Center | 2020 | In 2020, Allianz Nederland Group implemented Twilio Flex as a strategic Call Center platform. The deployment was executed as part of a 300 day program to create one cross European insurance platform powered by Twilio Flex, aiming to standardize customer experience across markets. Twilio Flex was configured to provide a programmable contact center with omnichannel routing, a unified agent desktop, and workflow automation to support voice, SMS and digital channels. Typical Call Center capabilities implemented included skill based routing, interactive voice response flows, real time agent presence and session orchestration to streamline inbound and outbound customer interactions. The Flex implementation was integrated into the newly built cross European insurance platform to centralize customer interactions and support customer service and claims operations. Operational scope targeted customer facing teams across Allianz Direct's European footprint, consolidating multichannel routing and agent tooling under a single platform. Sabio acted as the system integrator for the rollout and delivered configuration, customizations and operational enablement within the 300 day timeline. Governance changes included centralized contact center operational governance, revised agent workflows and standardization of interaction handling across markets. Twilio Flex enabled changes in how Allianz Nederland Group served customers and how teams worked, delivering a unified Call Center platform that underpinned the broader insurance platform initiative. | |
 |
Compare The Market | Professional Services | 10 | $361M | United Kingdom | Verint Systems | Verint Workforce Management Task Management | Task Management | 2016 | In 2016, Compare The Market implemented Verint Workforce Management Task Management. The deployment was delivered by Sabio and paired Verint Workforce Management with Verint Operations Manager to centralize attendance, capacity and workload data across back-office and contact centre teams in the United Kingdom. Verint Workforce Management Task Management was configured to support scheduling, attendance tracking and capacity planning workflows, with inferred use of task allocation and automation modules derived from the integrated Workforce Management and Operations Manager architecture. Configuration prioritized rule-based scheduling and automated task assignment to reduce manual roster adjustments and streamline shift orchestration. The implementation integrated workforce management data with operations monitoring through Verint Operations Manager, unifying headcount availability, forecast inputs and real-time workload signals across contact centre and back-office functions. Operational coverage focused on UK sites and contact centre operations, creating a single source of truth for staffing and workload distribution. Governance was established during the Sabio-led rollout to standardize attendance processing and forecasting processes, shifting core workforce management activities into the Verint platform. The deployment cut manual attendance processing and improved forecasting accuracy in the UK, as reported in the source. | |
 |
HomeServe | Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 | In 2016 HomeServe implemented Verint Speech Analytics as a core Speech Recognition AI capability to extract structured insight from its voice channel. HomeServe is one of the UK’s leading home assistance providers, its contact centres handle close to 2 million calls each year, and the deployment targeted improved contact centre quality monitoring and customer engagement analytics. HomeServe engaged Sabio to deploy Verint Speech Analytics and build a complete language model, configuring 54 speech categories that encapsulated themes such as emotion, positive language, vulnerable customers, knowledge gaps, and confusion. The Verint Speech Analytics implementation was configured to transcribe and analyse 100 percent of recorded calls, automatically surfacing keywords, phrases, categories, and themes, and it included speaker separation to distinguish customer and agent language for more accurate attribution. The solution was integrated with HomeServe’s existing call recording platform for end-to-end ingestion and indexing of voice interactions, and operational scope focused on contact centre operations across the company’s nationwide network. Initial projects targeted analysing hold times and tracking repeat calls, using category tagging and number-level analysis to identify departments responsible for long hold times, high transfer volumes, and repeat caller patterns. Governance and process transformation were formalised through cross-functional reviews where analytics outputs were presented to business owners, who developed and tested new processes to address identified issues. Verint Speech Analytics identified that approximately 20 percent of voice interactions were repeat calls, with document-related callbacks and incorrectly transferred calls accounting for almost a third of those repeats, and process changes based on the findings reduced hold times by an average of 20 seconds per call. The deployment also enabled collaboration between digital and contact centre teams to apply voice-derived insights to online customer journey issues. | |
|
|
|
Insurance | 3000 | $2.1B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2016 |
|
|
|
|
|
Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2016 |
|
|
|
|
|
Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura | Collaboration | 2010 |
|
|
|
|
|
Banking and Financial Services | 2200 | $617M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2010 |
|
|
|
|
|
Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 |
|
|
|
|
|
Utilities | 15630 | $13.7B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2017 |
|
|
|
|
|
Government | 3300 | $3.4B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2010 |
|
|
Showing 1 to 10 of 14 entries
IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as CRM, HCM, AI-Powered Application and Collaboration.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Allianz Nederland Group where Sabio implemented Twilio Flex, Compare The Market where Sabio implemented Verint Workforce Management Task Management, and HomeServe where Sabio implemented Verint Speech Analytics.
Sabio has a strategic VAR/SI partnership with Twilio, Verint Systems, Avaya and Genesys, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.