List of VeriPark VeriTouch Customers
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Since 2010, our global team of researchers has been studying VeriPark VeriTouch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VeriPark VeriTouch for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VeriPark VeriTouch for Customer Engagement include: First Abu Dhabi Bank, a United Arab Emirates based Banking and Financial Services organisation with 7500 employees and revenues of $8.61 billion, Societe Arabe Internationale de Banque, a Egypt based Banking and Financial Services organisation with 1297 employees and revenues of $148.0 million, JS Bank, a Pakistan based Banking and Financial Services organisation with 4663 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using VeriPark VeriTouch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VeriPark VeriTouch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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First Abu Dhabi Bank | Banking and Financial Services | 7500 | $8.6B | United Arab Emirates | VeriPark | VeriPark VeriTouch | Customer Engagement | 2023 | n/a | In 2023, First Abu Dhabi Bank implemented VeriPark VeriTouch as a cloud-based Customer Engagement solution, deploying VeriPark VeriTouch alongside Dynamics 365 on Microsoft Azure to consolidate customer data and service workflows. The implementation was delivered as an agile 5.5-month project focused on CRM and customer engagement capabilities for the UAE operations. The deployment centered on creating a single customer 360 view within VeriPark VeriTouch and Dynamics 365, standardizing complaint intake and service request workflows, and configuring automated correspondence generation. Functional capabilities implemented include customer profile consolidation, case management for complaints and service requests, and RPA-driven document and letter automation. Integrations were explicitly built between VeriPark VeriTouch and Dynamics 365, with Robotic Process Automation integrated to handle high-volume transactional tasks. The cloud-native architecture on Azure supported centralized CRM operations for frontline customer service and back-office service fulfillment within First Abu Dhabi Bank in the UAE. Governance and rollout followed an agile cadence over 5.5 months, with configuration and process orchestration focused on operationalization of case workflows and RPA scripts. The project delivered measurable operational improvements including reduced turnaround times and RPA automating over 350 letters daily, and it was recognized as the first successful Dynamics 365 CRM on Azure deployment in the UAE. | |
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JS Bank | Banking and Financial Services | 4663 | $100M | Pakistan | VeriPark | VeriPark VeriTouch | Customer Engagement | 2021 | n/a | In 2021, JS Bank implemented VeriPark VeriTouch, a customer engagement CRM built on Microsoft Dynamics 365. VeriPark VeriTouch was deployed to consolidate customer data and provide a single-customer view within the Customer Engagement category, enabling call-center, sales/prospect and analytics capabilities across branches and contact centres. The implementation focused on core Customer Engagement workflows, including centralized customer 360 profiles, interaction history and case management to support sales prospecting and contact centre servicing. Call-center functionality and sales prospect pipelines were configured alongside analytics modules to instrument customer segmentation, interaction prioritization and service orchestration. The solution leverages Microsoft Dynamics 365 as the application platform, with VeriPark VeriTouch providing the CRM layer that unifies customer records and interaction streams. Deployment coverage explicitly included retail operations, branch networks and contact centres, aligning the application with sales, customer service and analytics functions. Rollout was executed across branches and contact centres to standardize customer engagement processes and enable cross-channel visibility. The vendor case study reports improved turnaround times, better customer service and stronger cross-sell capability across retail operations as outcomes of the VeriPark VeriTouch Customer Engagement implementation. | |
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Societe Arabe Internationale de Banque | Banking and Financial Services | 1297 | $148M | Egypt | VeriPark | VeriPark VeriTouch | Customer Engagement | 2021 | n/a | In 2021, Societe Arabe Internationale de Banque implemented VeriPark VeriTouch as a Customer Engagement solution to accelerate retail digitalisation and improve conversion. The deployment targeted retail customer lifecycle and front-office channels at SAIB in Egypt, aligning CRM capabilities to retail banking service and sales workflows. The implementation included VeriPark VeriTouch CRM modules for call centre desktop, complaints management, retail onboarding and account opening, loyalty, marketing, sales and electronic forms. Configurations centralized interaction records, standardized electronic account opening workflows and embedded sales opportunity tracking and campaign execution within the CRM. Operational coverage spanned customer service, contact centre and retail sales functions, consolidating customer touchpoints across phone, branch-assisted onboarding and digital channels. The project operationalized complaints handling and loyalty workflows to support continuous customer engagement and conversion management. Governance emphasized CRM-driven process standardization and staged rollout of retail onboarding and complaints processes to enforce operational controls and workflow ownership. According to the vendor case study the bank reported material business outcomes over two years, including a 294% increase in total transactions and a 118% rise in transaction volume, together with improved market share and customer satisfaction. |
Buyer Intent: Companies Evaluating VeriPark VeriTouch
- The Co-operators, a Canada based Insurance organization with 7000 Employees
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