List of Vertical Wave IP Customers
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United States
Since 2010, our global team of researchers has been studying Vertical Wave IP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vertical Wave IP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vertical Wave IP for PBX, VoiP and Phone Systems include: SCC, a United Kingdom based Professional Services organisation with 8000 employees and revenues of $930.0 million, Peoria Public Schools Board of Education, a United States based Education organisation with 1000 employees and revenues of $110.0 million, I-10 Toyota United States, a United States based Automotive organisation with 75 employees and revenues of $100.0 million, Putnam Volvo, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Vertical Wave IP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vertical Wave IP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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I-10 Toyota United States | Automotive | 75 | $100M | United States | Vertical Communications | Vertical Wave IP | PBX, VoiP and Phone Systems | 2015 | Fusion Communications | In 2015, I-10 Toyota implemented Vertical Wave IP to provide PBX, VoiP and Phone Systems capabilities across its dealerships. The deployment networked two Indio, California dealership sites and targeted customer service and CRM-aware call handling across Southern California, with Fusion Communications managing the systems integration and rollout. Vertical Wave IP was configured with Vertical's ViewPoint Mobile to enable agent mobility and with the Automotive bundle to support CRM-aware call routing. The implementation enabled call recording and real-time visibility of agents, while routing logic was tied to CRM data to improve appointment confirmations and campaign tracking. Integrations focused on customer service CRM integration to drive call routing and campaign workflows. The deployment eliminated a third-party call measurement service, reducing external measurement costs by about $2,300+ per month, and consolidated telephony controls within the Vertical Wave IP environment. Governance and operational changes aligned telephony routing with customer service and appointment scheduling processes, standardizing call recording and agent monitoring across the two sites. The project impacted customer-facing business functions including appointment confirmations, campaign tracking, and CRM-integrated call handling, while centralizing visibility and control of voice operations under Vertical Wave IP. | |
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Peoria Public Schools Board of Education | Education | 1000 | $110M | United States | Vertical Communications | Vertical Wave IP | PBX, VoiP and Phone Systems | 2016 | n/a | In 2016, Peoria Public Schools Board of Education deployed Vertical Wave IP from Vertical Communications as the district PBX, VoiP and Phone Systems across its campuses. The deployment covered 28 schools and 32 buildings in Peoria, Illinois, creating a consolidated district-wide telephony backbone for safety, operations, and administrative communications. The Vertical Wave IP implementation centralized voice servers to reduce the infrastructure footprint and introduced Wave Live Image disaster recovery snapshots to support image-based recovery and operational continuity. The rollout embedded emergency 911 location capabilities into the telephony layer, improving the district's ability to route and locate emergency calls and aligning system functionality with school safety requirements. Operational scope included safety and operations teams, administrative offices, and all school sites across the district, with standardized provisioning and configuration across 28 schools and 32 buildings. The consolidation simplified carrier relationships and reduced recurring carrier costs, cutting carrier spend by nearly $3,000 per month while streamlining management of the PBX, VoiP and Phone Systems environment. Governance shifted telephony administration to a centralized district IT model, using Vertical Wave IP and Wave Live Image snapshots to formalize disaster recovery procedures and emergency response workflows. The deployment improved emergency call location accuracy and administrative efficiency district wide, while materially reducing server footprint and recurring carrier expenses. | |
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Putnam Volvo | Automotive | 10 | $1M | United States | Vertical Communications | Vertical Wave IP | PBX, VoiP and Phone Systems | 2014 | n/a | In 2014 Putnam Volvo centralized call handling for 14 Northern California dealerships by deploying Vertical Wave IP, a PBX, VoiP and Phone Systems solution, to consolidate customer phone intake into a centralized Client Care Center. The deployment used four Vertical Wave IP 2500 systems coupled with ViewPoint to provide a unified telephony and contact center front end across multiple retail sites. Vertical Wave IP was configured to provide centralized call routing, agent visibility and real-time call reporting, enabling queue management and presence-based agent assignment consistent with contact-center and customer service workflows. The implementation focused on functional modules for inbound call distribution, agent dashboards through ViewPoint, and real-time reporting to support staffing and coaching use cases. Operational coverage included customer service and contact-center functions for Putnam Volvo across Northern California, consolidating calls from 14 dealerships into a single Client Care Center to standardize routing and agent interaction handling. Governance and process changes included centralized monitoring and reporting to inform staffing decisions and to standardize coaching practices across sites. The rollout produced explicit operational outcomes stated by the vendor, reducing the call abandon rate to about 3.2 percent and enabling real-time call reporting that increased the number of customers serviced by phone and supported improved sales outcomes. | |
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Professional Services | 8000 | $930M | United Kingdom | Vertical Communications | Vertical Wave IP | PBX, VoiP and Phone Systems | 2014 | n/a |
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Buyer Intent: Companies Evaluating Vertical Wave IP
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