List of Visa Resolve Online Customers
Foster City, 94404, CA,
United States
Since 2010, our global team of researchers has been studying Visa Resolve Online customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Visa Resolve Online for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Visa Resolve Online for Dispute Management include: Tenerity, a United States based Media organisation with 3860 employees and revenues of $753.0 million, JustAnswer, LLC., a United States based Professional Services organisation with 500 employees and revenues of $60.0 million, Capital on Tap, a United Kingdom based Banking and Financial Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Visa Resolve Online, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Visa Resolve Online customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Capital on Tap | Banking and Financial Services | 200 | $20M | United Kingdom | Visa | Visa Resolve Online | Dispute Management | 2023 | n/a |
In 2023, Capital on Tap implemented Visa Resolve Online to centralize Dispute Management for its card-issuing operations in the United Kingdom and to support its UK–US expansion. Visa Resolve Online is used as the primary dispute workflow and case management environment for the company, providing a single source for dispute lifecycle handling and evidence submission.
The deployment focused on standard dispute management capabilities, including electronic case intake, structured evidence capture, workflow orchestration for challenge and representment processes, and consolidated case tracking and reporting. Visa Resolve Online was configured to enforce normalized data fields and validation rules, improving data quality across dispute records and reducing manual rework in downstream adjudication steps.
Operational coverage centers on card operations, customer service, risk and compliance teams that handle chargeback adjudication and merchant dispute interactions. Governance was adjusted to standardize intake and escalation protocols, with new workflows to ensure consistent evidence submission and auditability across dispute handlers and analyst teams.
Reported outcomes include reduced operational costs and improved dispute data quality for Capital on Tap’s card-issuing operations, while the Visa Resolve Online deployment supports the company’s broader UK–US expansion strategy. The implementation positioned Visa Resolve Online as the authoritative Dispute Management system for dispute lifecycle control and cross-functional dispute governance.
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JustAnswer, LLC. | Professional Services | 500 | $60M | United States | Visa | Visa Resolve Online | Dispute Management | 2022 | n/a |
In 2022, JustAnswer, LLC. implemented Visa Resolve Online as part of a Dispute Management initiative that incorporated Verifi’s Order Insight, Rapid Dispute Resolution and CDRN. The deployment targeted customer payments and dispute workflows to reduce dispute-to-sales ratios and improve customer retention.
Verifi’s Order Insight was configured to deliver enriched order-level transaction data alongside Rapid Dispute Resolution, enabling automated evidence assembly and rapid response to issuer inquiries. CDRN provided real-time dispute routing and communication channels, supporting case documentation and representment workflows consistent with dispute management best practices.
Technically the implementation integrated Verifi services with Visa Resolve Online using Visa’s issuer dispute channel to transmit transaction and evidence payloads, creating an end-to-end dispute lifecycle flow between order data capture, case creation, and issuer response. Operational coverage emphasized United States card transactions and aligned payments, risk, and customer support teams to the new evidence and routing processes.
Governance was adjusted to centralize dispute handling and automate evidence submission through the Verifi and Visa Resolve Online pipeline, reducing manual touchpoints and standardizing representment procedures. As reported, JustAnswer achieved an approximate 55% decline in disputes and maintained a chargeback-to-sales ratio below 0.9% in the United States.
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Tenerity | Media | 3860 | $753M | United States | Visa | Visa Resolve Online | Dispute Management | 2024 | n/a |
In 2024, Tenerity implemented Visa Resolve Online as part of a Dispute Management deployment aimed at reducing fraud-related disputes in its US merchant programs. The deployment leveraged Verifi’s Order Insight with Systematic Dispute Deflection, integrated into the Visa dispute ecosystem to surface order level data and automate early dispute resolution pathways.
Architecturally the implementation centralized order level data enrichment and automated deflection workflows, with Verifi Order Insight feeding case context into Visa Resolve Online to support accelerated case decisioning. Functional capabilities implemented include order detail retrieval and enrichment, automated notification and response templates, and orchestration of dispute case records within the Visa dispute ecosystem. The configuration emphasized data linkage between merchant transaction records and VROL case workflows to reduce manual evidence collection.
Operational scope covered Tenerity’s US operations and merchant programs, impacting dispute operations, risk and fraud teams, and merchant services workflows. Governance changes included formalized automated routing rules and updated dispute handling procedures to incorporate Systematic Dispute Deflection outputs into case triage. The program targeted roughly a 25% reduction in fraud related disputes and lower operational costs while maintaining low chargeback ratios across its merchant programs.
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