List of Vitally Customer Success Platform Customers
Vitally Marketing
Since 2010, our global team of researchers has been studying Vitally Customer Success Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vitally Customer Success Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vitally Customer Success Platform for Customer Support include: Productboard, a United States based Professional Services organisation with 500 employees and revenues of $261.0 million, Babbel, a Germany based Professional Services organisation with 600 employees and revenues of $206.0 million, PartnerStack, a Canada based Professional Services organisation with 250 employees and revenues of $35.0 million, User Interviews, a United States based Professional Services organisation with 200 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using Vitally Customer Success Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Babbel | Professional Services | 600 | $206M | Germany | Vitally | Vitally Customer Success Platform | Customer Support | 2022 | n/a |
In 2022, Babbel implemented Vitally Customer Success Platform to strengthen its Customer Support function within the B2B organization based in Berlin. The deployment served the B2B department and the Learner Success team, supporting a leadership structure that manages more than 20 Customer Success Managers and team leads across EMEA.
Configuration work centered on core customer success capabilities typical of the Customer Support category, including onboarding workflows, adoption tracking, retention orchestration and customer health scoring implemented inside the Vitally Customer Success Platform. The implementation embedded automated onboarding sequences, lifecycle playbooks, feedback capture mechanisms and KPI dashboards to operationalize customer lifecycle management and learner engagement programs. These configurations were designed to align with learning science objectives and to provide CSMs and learner success staff with actionable signals for adoption and retention.
Integrations focused on aligning Vitally Customer Success Platform data with existing CRM processes, with explicit tooling alignment to Hubspot as a primary CRM referenced by the organization. The deployment enabled Product and Engineering, Learning Content and Learning Experience teams to consume voice of customer inputs and qualitative feedback captured in Vitally. Operational coverage included onboarding, adoption, retention and upsell touchpoints across Babbel’s B2B customer lifecycle.
Governance emphasized KPI ownership and cadence, with performance metrics and coaching workflows instrumented inside Vitally and surfaced for team leads and CSMs. The Head of Customer Success role drives a scalable training plan, formalizes customer feedback and data collection mechanisms, and coordinates with North America peers to ensure alignment and consistency of customer success practices across the B2B organization.
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PartnerStack | Professional Services | 250 | $35M | Canada | Vitally | Vitally Customer Success Platform | Customer Support | 2021 | n/a |
In 2021, PartnerStack implemented Vitally Customer Success Platform to unify partner and customer data and centralize cross-system metrics. The deployment targeted Customer Support workflows and leveraged Vitally Customer Success Platform Customer Success and CRM capabilities to create unified customer and partner views and to surface health scoring across accounts. Configuration focused on mapping partner identifiers and consolidating account-level signals for operational CSM use.
Integrations centralized metric ingestion from Zendesk, Salesforce, and BigQuery, bringing ticketing, CRM records, and analytics into a consolidated operational workspace for customer success and partner program teams. The rollout was scoped to Canada and impacted Customer Success and partner program visibility, boosting CSM productivity and improving cross-team communication through unified records and shared health indicators. Governance emphasized standardizing metric definitions and health score logic to align CSM workflows, partner program management, and downstream reporting.
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Productboard | Professional Services | 500 | $261M | United States | Vitally | Vitally Customer Success Platform | Customer Support | 2020 | n/a |
In 2020, Productboard implemented Vitally Customer Success Platform to establish standardized customer health scoring, automate post-sale processes, and improve visibility across teams. The deployment aligned the Customer Support application with product usage signals and CRM workflows, and it was scoped to customer success and cross-functional stakeholders in the United States.
The Vitally Customer Success Platform configuration centered on customer health score modeling, automated playbooks and workflow automation for renewals and risk remediation, and centralized dashboards and reporting for account managers and product teams. Configuration emphasized score-driven triggers and operational orchestration to reduce manual handoffs and surface at-risk accounts earlier in the lifecycle.
Productboard integrated Vitally with Segment and Salesforce, creating bi-directional data flow so product event streams ingested via Segment were associated with CRM account and opportunity records in Salesforce. That integration synchronized score updates and triggered operational workflows, supporting faster time-to-value by connecting product telemetry to customer engagement and sales motions.
Governance concentrated ownership of health scoring and playbook triggers within customer success leadership, with coordinated rollout that aligned sales, support, and product teams. Productboard reported a roughly 50 percent reduction in gross churn during the initial year in the United States following the implementation.
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User Interviews | Professional Services | 200 | $19M | United States | Vitally | Vitally Customer Success Platform | Customer Support | 2020 | n/a |
In 2020, User Interviews deployed Vitally Customer Success Platform to centralize Customer Support workflows and move account management from reactive to proactive. The initiative targeted Customer Success and Sales operations, with a stated goal of improving renewal visibility and reducing churn in the United States.
Vitally Customer Success Platform was configured to run automated playbooks and orchestration aimed at proactive account intervention and renewal tracking. The implementation emphasized automation and playbooks as core functional modules, centralizing subscription records and product usage telemetry to drive standardized customer health workflows.
Integrations were implemented directly into Vitally, ingesting billing and usage sources including Stripe, Mixpanel, Chargebee, Salesforce, and Zendesk to create a unified view of subscriptions and product engagement. Operational coverage focused on Customer Success and adjacent commercial teams, consolidating signals from product analytics and support to inform account actions and renewal cadence.
Governance shifted toward playbook-driven execution and automated alerts, replacing manual, reactive follow ups with structured workflows and renewal monitoring. As reported, the change improved renewal visibility and contributed to a 50 percent reduction in churn in the United States, reflecting measurable outcome alignment with the new Customer Success processes.
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FAQ - APPS RUN THE WORLD Vitally Customer Success Platform Coverage
Vitally Customer Success Platform is a Customer Support solution from Vitally.
Companies worldwide use Vitally Customer Success Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Productboard, Babbel, PartnerStack and User Interviews are recorded users of
Vitally Customer Success Platform for Customer Support.
Companies using Vitally Customer Success Platform are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using Vitally Customer Success Platform are most concentrated in United States, Germany and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Vitally Customer Success Platform across Americas, EMEA, and APAC.
Companies using Vitally Customer Success Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 100%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Vitally Customer Success Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Vitally Customer Success Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.