List of VKY Automation Customers
Glasgow, G2 7DJ,
United Kingdom
Since 2010, our global team of researchers has been studying VKY Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VKY Automation for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VKY Automation for Intelligent Process Automation include: Aberdeenshire Council, a United Kingdom based Government organisation with 15934 employees and revenues of $944.0 million, West Lothian Council, a United Kingdom based Government organisation with 2500 employees and revenues of $600.0 million, Ascensos Limited, a United Kingdom based Professional Services organisation with 2587 employees and revenues of $81.0 million and many others.
Contact us if you need a completed and verified list of companies using VKY Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VKY Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aberdeenshire Council | Government | 15934 | $944M | United Kingdom | VKY Intelligent Automation | VKY Automation | Intelligent Process Automation | 2023 | n/a |
In 2023, Aberdeenshire Council deployed VKY Automation to introduce vendor-agnostic Intelligent Process Automation across citizen services. The VKY Automation deployment targeted capacity creation, improved citizen experience and support for the council’s 'digital by choice' strategy, and VKY cited measurable ROI and staff time freed for higher-value tasks in vendor materials and press coverage. The implementation focused on automating common citizen-facing workflows and operational bottlenecks while maintaining interoperability with the council’s existing IT estate. This deployment illustrates the use of Intelligent Process Automation to address public sector service delivery priorities.
Implementation modules included conversational chatbots, email triage capabilities and process bots inferred from VKY’s public-sector use-case descriptions, supported by an orchestration layer and runtime bot management to coordinate work across channels. VKY Automation was configured in a vendor-agnostic way to support both attended and unattended automation patterns and used automation studio configuration workflows consistent with Intelligent Process Automation practices. Operational scope covered citizen services functions and internal staff workflows that handle enquiries, with governance and rollout aligned to the council’s digital by choice objectives and to free staff for higher-value tasks. The customer win and implementation approach were documented in VKY materials and press coverage in 2023.
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | VKY Intelligent Automation | VKY Automation | Intelligent Process Automation | 2019 | n/a |
In 2019, Ascensos Limited engaged VKY Intelligent Automation to deploy VKY Automation as a contact-centre focused pilot across its UK and European operations. VKY Automation was embedded into Ascensos Intelligent Process Automation program to accelerate agent support and to enable procurement of automation software licences.
The implementation centered on a VKY Agent Assist platform and contact-centre automation capabilities consistent with Intelligent Process Automation workflows, including orchestration of agent-facing guidance and front-line task automation. VKY delivered a two-week proof of concept during which the vendor reported rapid progress, followed by continued delivery and platform support to operationalize the pilot into an ongoing program.
Operationally the engagement targeted Ascensos contact centre functions across the UK and Europe, combining license procurement with program governance to scale automation across sites. Governance emphasized a POC to production path, ongoing vendor support for Agent Assist, and centralized procurement of VKY Automation licences to accelerate roll out across the Intelligent Process Automation initiative.
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West Lothian Council | Government | 2500 | $600M | United Kingdom | VKY Intelligent Automation | VKY Automation | Intelligent Process Automation | 2022 | n/a |
In 2022, West Lothian Council deployed VKY Automation as an Intelligent Process Automation solution to automate finance workflows. The engagement targeted the council finance department within the Scotland UK public-sector context, focusing on revenue forecasting and routine finance processing.
VKY Automation was configured to orchestrate end-to-end revenue forecast workflows, automate repeatable data processing tasks, and schedule recurring runs to produce forecasting outputs. The vendor delivered the automation in around one week, reflecting a rapid pilot-to-production delivery approach appropriate for scoped process automation projects.
Operational coverage was concentrated in the finance function, where the automation reportedly reduced the time to produce revenue forecasts from three days to a few minutes and delivered a 14% productivity gain. Governance and rollout emphasized fast-cycle delivery and operational handover to finance teams, positioning VKY Automation as an Intelligent Process Automation layer to streamline forecasting and routine transactional workflows.
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Buyer Intent: Companies Evaluating VKY Automation
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