List of Vonage Fusion Customers
Holmdel, 07733, NJ,
United States
Since 2010, our global team of researchers has been studying Vonage Fusion customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vonage Fusion for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vonage Fusion for Call Center include: Dunelm Group, a United Kingdom based Retail organisation with 12000 employees and revenues of $2.25 billion, Southern Cross Credit Union Australia, a Australia based Banking and Financial Services organisation with 80 employees and revenues of $14.0 million, My Senior Health Plan, a United States based Insurance organisation with 30 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Vonage Fusion, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vonage Fusion customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dunelm Group | Retail | 12000 | $2.2B | United Kingdom | Vonage | Vonage Fusion | Call Center | 2023 | n/a |
In 2023, Dunelm Group implemented Vonage Fusion as its Call Center platform. The deployment consolidated Vonage Contact Center, Salesforce Service Cloud Voice, and Vonage Business Communications into a single enterprise telephony and contact center environment serving UK stores and remote agents.
The implementation configured core contact center capabilities including inbound voice handling, cloud telephony provisioning, computer telephony integration linked to Salesforce Service Cloud Voice, and a unified agent desktop to present customer interaction history. Vonage Fusion was instrumented to provide a consistent interaction view across voice channels, supporting routing and agent workflow orchestration common to Call Center deployments.
Integrations were explicit and central to the architecture, with Salesforce Service Cloud Voice supplying CRM context to live calls and Vonage Business Communications providing enterprise telephony services. Operational coverage included in-store teams and remote customer service agents across the United Kingdom, enabling centralized management of telephony routing and contact handling.
Governance shifted toward centralized contact center administration and consolidated supplier management to maintain a single platform configuration and reporting model. Since going live Dunelm reported a 5–10% improvement in customer satisfaction and a comparable reduction in inbound voice handle times, outcomes that the organization attributes to increased agent productivity and the unified view of customer interactions provided by Vonage Fusion.
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My Senior Health Plan | Insurance | 30 | $6M | United States | Vonage | Vonage Fusion | Call Center | 2024 | n/a |
In 2024 My Senior Health Plan implemented Vonage Fusion, deploying Vonage Contact Center and Vonage Business Communications as a unified cloud telephony and contact center platform. Vonage Fusion was adopted as the Call Center solution to modernize inbound telephony and support peak Medicare enrollment demand in the United States.
The implementation delivered core Call Center capabilities including virtual queuing, callbacks, data driven routing, configurable call flows, and a unified interaction history. Vonage Fusion consolidated telephony and business communications functionality to simplify agent workflows and standardize call handling across enrollment and customer service functions.
The deployment included an explicit Salesforce integration, surfacing unified interaction history and CRM context to agents and enabling routing decisions based on Salesforce data. Operational scope focused on handling surge volumes of approximately 1,200 calls per day during enrollment periods, affecting contact center, customer support, and enrollment operations.
Governance centered on call flow configuration and reduced agent friction through a consolidated agent desktop and consistent interaction records. The contact center overhaul enabled the organization to scale for enrollment surges, improve customer experience, and reduce agent friction through unified interaction history and configurable call flows.
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Southern Cross Credit Union Australia | Banking and Financial Services | 80 | $14M | Australia | Vonage | Vonage Fusion | Call Center | 2024 | n/a |
In 2024 Southern Cross Credit Union implemented Vonage Fusion to unify UCaaS and CCaaS and centralize contact handling across New South Wales and Australia. The deployment targeted the credit union Call Center and customer service operations to improve agent efficiency and customer engagement.
Vonage Fusion was configured to surface contact center functionality within a single agent dashboard, providing consolidated access to voice and digital channels. The implementation emphasized omnichannel contact handling and unified agent workflows to support queue management and real time interaction handling consistent with Call Center operational patterns.
A core integration in the project was with Salesforce Service Cloud, enabling contextual interaction data to flow between Vonage Fusion and the credit union CRM. This integration tied contact history and case information to the Vonage Fusion interface, aligning the Call Center application with customer service and back office case management.
Governance and rollout focused on standardizing agent desktop workflows and scaling omnichannel capacity to support business growth and continuity. The result was improved agent access to a single dashboard for customer interactions and scalable omnichannel contact handling to support Southern Cross Credit Union customer engagement across Australia.
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