List of VortexHT Customers
Metamorfosi, 144 52,
Greece
Since 2010, our global team of researchers has been studying VortexHT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VortexHT for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VortexHT for Customer Support include: Falcon Security Cyprus, a Cyprus based Professional Services organisation with 100 employees and revenues of $6.0 million, ROM Psifiaki Greece, a Greece based Professional Services organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using VortexHT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VortexHT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Falcon Security Cyprus | Professional Services | 100 | $6M | Cyprus | Vortex Software | VortexHT | Customer Support | 2022 | n/a | In 2022, Falcon Security Cyprus implemented VortexHT to consolidate Customer Support and security service delivery across its Cyprus operations. The deployment used the VORTEX Suite as the core platform to centralize helpdesk and ticketing workflows and to provide unified operational control and visibility for security operations and service delivery teams. VortexHT was configured to support Helpdesk and Ticketing workflows, aligning case management, ticket routing, and escalation processes under a single platform instance. The implementation applied Customer Support capabilities such as workflow automation, SLA management, and role based access controls consistent with enterprise helpdesk practices. Integrated service workflows were established within the VORTEX Suite to connect incident intake, technician dispatching, and customer communication channels across the organization. Operational scope covered Cyprus based service delivery and security operations teams, with governance changes focused on centralized ticket ownership and standardized incident resolution processes to improve managerial visibility. | |
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ROM Psifiaki Greece | Professional Services | 12 | $2M | Greece | Vortex Software | VortexHT | Customer Support | 2022 | n/a | In 2022, ROM Psifiaki Greece implemented VortexHT as part of the VORTEX suite to centralize helpdesk and ticketing, field service and CRM workflows across its Greek operations. VortexHT is deployed as a Customer Support application to unify ticket lifecycle management, dispatching, and customer record linkage across technical, commercial and finance functions, creating a single operational view for service requests and commercial follow up. The implementation focused on core Customer Support modules, including helpdesk and ticketing, field service coordination and CRM workflow orchestration. Configuration emphasized ticket routing, service-level tracking and integrated customer records to support end-to-end issue resolution and handoffs between field technicians and office-based staff, scaled to ROM Psifiaki s organizational size. VortexHT was integrated with the Pylon accounting system to connect service transactions to financial records, enabling service invoicing and accounting reconciliation tied to ticket activity. Governance concentrated on centralized ticketing procedures and cross-functional workflows, aligning technical teams with commercial and finance processes and improving coordination between those groups as reported in the implementation summary. |
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