List of VTENEXT CRM Customers
Milano, 20126,
Italy
Since 2010, our global team of researchers has been studying VTENEXT CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VTENEXT CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VTENEXT CRM for CRM include: Clerici Italy, a Italy based Distribution organisation with 167 employees and revenues of $80.0 million, Vetrocar Italy, a Italy based Automotive organisation with 220 employees and revenues of $67.0 million, Decoral Italy, a Italy based Manufacturing organisation with 220 employees and revenues of $60.0 million, lastminute.com UK, a United Kingdom based Professional Services organisation with 52 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using VTENEXT CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VTENEXT CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clerici Italy | Distribution | 167 | $80M | Italy | VTENEXT | VTENEXT CRM | CRM | 2020 | n/a |
In 2020, Clerici Group Italy implemented VTENEXT CRM to digitize and automate lead management across showrooms and webforms. The deployment centralized inbound lead capture from showroom interactions and website forms, establishing VTENEXT CRM as the core CRM platform for the group.
The implementation configured lead lifecycle workflows, qualification scoring, assignment rules, and automated follow up sequences to reduce time waste and improve lead handling. Customization also included webform mapping and showroom touchpoint logging to standardize lead data and enable consistent qualification across channels.
A custom bi-directional integration with the group's AS/400 ERP was implemented to synchronize offers and customer records, ensuring offer status and master data alignment between VTENEXT CRM and the ERP. That integration supported operational handoffs between sales, showroom staff, and order processing by keeping offers and records synchronized in near real time.
Rollout covered the group's showrooms and digital inbound channels with governance applied to lead routing and data quality through validation rules and assignment policies. The project delivered measurable process automation within six months, explicitly reducing time waste and improving lead qualification and handling.
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Decoral Italy | Manufacturing | 220 | $60M | Italy | VTENEXT | VTENEXT CRM | CRM | 2022 | n/a |
In 2022 Decoral Italy adopted VTENEXT CRM to centralize customer data across its 16 companies and automate business flows such as sample management, technical-offer handling and trade-fair lead capture. The project emphasized cross-company visibility and workflow automation using vtenext's BPMN engine to orchestrate multi-entity processes, aligning the deployment to the company's CRM needs.
VTENEXT CRM was configured to support sample lifecycle tracking, technical-offer document handling and trade-fair lead capture workflows, each modeled as BPMN processes to enforce routing, approvals and notifications. Configuration included process templates, role based forms and event driven automation to generate commercial reports and manage task queues for sales and technical teams. The implementation centralized customer records into a single repository to enable shared account views across the group and to standardize data across entities.
Operational coverage spanned commercial, technical and trade-fair teams across the Decoral Group and the deployment was oriented to cross-company process orchestration rather than isolated CRM instances. Governance was organized around a unified data model and BPMN managed workflows to standardize offer handling and sample approvals across companies. The rollout delivered explicit operational results, producing a clear time saving and a rise from approximately 6,000 to more than 8,000 commercial reports in nine months.
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lastminute.com UK | Professional Services | 52 | $7M | United Kingdom | VTENEXT | VTENEXT CRM | CRM | 2017 | n/a |
In 2017, lastminute.com UK implemented VTENEXT CRM, a CRM integrated with its booking portal to centralize subscriber, acquired user and booking data. The VTENEXT CRM deployment captured and clustered reservations and customer profiles to provide a single source of truth for front office operations. This implementation focused on online bookings and customer communications for the packaged holidays business.
The implementation configured a single operator work platform that consolidated quote handling, communications and call handling. Quotes were automatically imported from multiple supplier websites, sorted programmatically and forwarded to operators according to language, product type and country of origin, reducing manual routing. Email and SMS orchestration were managed through VTENEXT CRM, enabling customised SMS campaigns driven by CRM resident data.
Inbound telephone workflows were integrated with the portal so screen pop ups presented operators with contextual booking and product information, and those pop ups were customised to the product type mentioned in the customer call. Operational coverage included call center agents, booking operators and marketing teams, delivering contact management, campaign orchestration and case handling capabilities expected of a CRM. The integration with the booking portal ensured booking events, subscriber records and acquired user data were recorded and clustered inside VTENEXT CRM.
Governance moved toward standardized routing rules and automated workflows, consolidating operator tasks on a single platform and reducing repetitive manual activities. Reported outcomes included better control of the call center division, decreased response times, reduction of human errors through automation, optimization of SMS campaigns and improved management of promotional activities. These operational and workflow changes were attributed to the VTENEXT CRM integration and automation of core communications and quote routing processes.
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Automotive | 220 | $67M | Italy | VTENEXT | VTENEXT CRM | CRM | 2020 | n/a |
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