List of WellSky CareTend Customers
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United States
Since 2010, our global team of researchers has been studying WellSky CareTend customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WellSky CareTend for Pharmacy Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WellSky CareTend for Pharmacy Management include: Atrium Health Wake Forest Baptist, a United States based Healthcare organisation with 20000 employees and revenues of $5.36 billion, Option Care Health, a United States based Healthcare organisation with 8000 employees and revenues of $5.00 billion, BioMatrix Infusion Pharmacy, a United States based Healthcare organisation with 300 employees and revenues of $70.0 million, Vital Care, a United States based Healthcare organisation with 450 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using WellSky CareTend, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WellSky CareTend customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atrium Health Wake Forest Baptist | Healthcare | 20000 | $5.4B | United States | WellSky | WellSky CareTend | Pharmacy Management | 2021 | n/a |
In 2021, Atrium Health Wake Forest Baptist implemented WellSky CareTend as its primary Pharmacy Management platform. The deployment builds on a two decade relationship with WellSky that began with WellSky HomeCare 360 in 2000, and positions WellSky CareTend to manage the system’s specialty pharmacy and home infusion operations across its academic medical center, Brenner Children’s Hospital, five community hospitals, and more than 300 primary and specialty care locations.
WellSky CareTend was configured to support core Pharmacy Management capabilities, including Part D billing, drug card billing, real-time adjudication and business intelligence for specialty pharmacy and home infusion workflows. The implementation emphasizes outsourced billing and reimbursement orchestration, with CareTend providing immediate adjudication information and embedded revenue cycle workflows to support clinical dispensing, claims submission, and payer setup for complex specialty medications.
Operational coverage explicitly includes the health system’s infusion and pharmacy business, where Atrium Health Wake Forest Baptist maintains full outsourcing of those functions to WellSky’s services. The platform is used to focus on day to day clinical operations and patient care while centralizing billing, reimbursement, and analytics, and CareTend’s real-time business intelligence capabilities were instrumented to surface adjudication status and payer configuration exceptions to operational teams.
Governance and revenue workflow changes were coordinated with the WellSky Reimbursement team to retain specialist billing expertise and to transition payers to Part D and drug card payment methodologies. Outcomes reported by the health system include a reduction in days sales outstanding to 33 days under WellSky Revenue Cycle Services, compared to an industry average range of 65 to 70 days, reflecting improved reimbursement cadence after the CareTend implementation.
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BioMatrix Infusion Pharmacy | Healthcare | 300 | $70M | United States | WellSky | WellSky CareTend | Pharmacy Management | 2017 | n/a |
In 2017, BioMatrix Infusion Pharmacy implemented WellSky CareTend as its enterprise platform for Pharmacy Management to standardize specialty and home infusion operations across nationwide locations. The deployment was driven by executive leadership under COO and President Meagan Sampogna, with an explicit mandate to align operational procedures and reduce time to therapy for specialty medications.
The WellSky CareTend implementation focused on CareTend home infusion software capabilities including order management, infusion scheduling, clinical documentation, and dispensing workflow standardization typical of Pharmacy Management suites. CareTend was configured to enforce consistent clinical and operational workflows across sites, reduce manual steps in dispensing and patient scheduling, and support specialty pharmacy handling requirements.
The program incorporated WellSky Managed Services to consolidate IT support and platform operations, and integrated WellSky’s Engagement Manager to automate patient outreach and reduce manual patient interactions. Operational coverage explicitly included pharmacy operations, clinical coordination, patient engagement, and IT support across BioMatrix Infusion Pharmacy’s nationwide site footprint.
Governance centered on centralized process standards and rollout oversight from the executive and operations teams to ensure consistent adoption across acquired and organic locations. Outcomes called out by the organization include streamlined, standardized workflows and a 65% reduction in IT support tickets through WellSky Managed Services, along with fewer manual patient interactions via the Engagement Manager integration.
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Option Care Health | Healthcare | 8000 | $5.0B | United States | WellSky | WellSky CareTend | Pharmacy Management | 2022 | n/a |
In 2022, Option Care Health implemented WellSky CareTend as its Pharmacy Management platform across more than 160 Option Care Health locations, extending coverage to home and ambulatory infusion sites. The deployment targeted infusion and specialty pharmacy operations, aligning the WellSky CareTend application with clinical practice needs for point of care oversight and pharmacy operations management.
WellSky CareTend was configured to deliver workflow enhancements that include automation, integrated clinical decision support, mobile extensibility, and native interoperability. Configuration work emphasized clinical workflow orchestration for infusion therapy, medication dispensing and verification sequences, and mobile-enabled point of care tasks to support clinicians in both home and infusion suite settings.
The architecture emphasized platform-level interoperability and mobile extensibility, enabling data exchange and clinical decision support at the point of care while centralizing pharmacy management functions. Operational coverage included pharmacy operations teams, clinical infusion staff, and point of care oversight across Option Care Health locations, using CareTend to unify specialty pharmacy and infusion workflows.
Governance and partnership elements were formalized through an expanded collaboration between Option Care Health and WellSky to influence product development and accelerate feature delivery. Reported outcomes tied to the implementation include greater operating efficiencies, improved pharmacy operations, enhanced point of care oversight, and higher patient satisfaction as explicit objectives of the WellSky CareTend Pharmacy Management deployment.
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Healthcare | 450 | $15M | United States | WellSky | WellSky CareTend | Pharmacy Management | 2018 | n/a |
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