List of WiseCX Social Listening Customers
Buenos Aires, C1059,
Argentina
Since 2010, our global team of researchers has been studying WiseCX Social Listening customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WiseCX Social Listening for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WiseCX Social Listening for Social Media Management include: Fravega Argentina, a Argentina based Retail organisation with 2700 employees and revenues of $500.0 million, Cetrogar S A, a Argentina based Retail organisation with 324 employees and revenues of $70.0 million, Municipality of San Nicolas de los Arroyos Argentina, a Argentina based Government organisation with 1200 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using WiseCX Social Listening, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WiseCX Social Listening customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cetrogar S A | Retail | 324 | $70M | Argentina | WebCentrix | WiseCX Social Listening | Social Media Management | 2016 | n/a |
In 2016, Cetrogar S A deployed WiseCX Social Listening in the Social Media Management category. The implementation used WebCentrix's platform to centralize customer service inboxes across social media, web and marketplace messages as part of an omnichannel CRM approach in Argentina. The deployment targeted customer support and CRM workflows within Cetrogar's service organization and was positioned to capture and route external customer enquiries into a single operational layer.
WiseCX Social Listening was configured to provide a unified inbox and social listening capability, combining message aggregation, keyword monitoring and dashboarding for channel activity. The configuration included case creation and ticketing workflows, priority tagging and automated routing rules to assign enquiries to service agents. Monitoring dashboards and alerts supported ongoing surveillance of brand mentions and high priority issues, while standard response templates and SLA indicators were embedded to normalize service responses.
Integrations focused on digital channel ingestion rather than backend ERP connections, consolidating feeds from public social networks, website contact channels and marketplace messaging into the WiseCX Social Listening stream. Operational scope remained in Argentina, covering the customer service teams and related CRM functions. Governance centered on centralized workflow ownership, templated responses and SLA monitoring to standardize handling of enquiries, and the implementation was explicitly aimed at centralizing enquiries and improving service metrics.
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Fravega Argentina | Retail | 2700 | $500M | Argentina | WebCentrix | WiseCX Social Listening | Social Media Management | 2016 | n/a |
In 2016, Fravega Argentina implemented WiseCX Social Listening from WebCentrix as a Social Media Management deployment to centralize omnichannel customer support across email, chat, and social channels and to improve contact-center responsiveness in Argentina. The implementation targeted social listening and social support capabilities within the WiseCX Social Listening application, aligning platform configuration to capture brand mentions and customer interactions across public social streams and private messaging channels.
Configuration focused on a unified agent interface and case workflow, the social listening module feeding identified posts into a ticketing flow for contact-center agents and the social support module enabling response orchestration and prioritization. Standard Social Media Management functional workflows were applied, including monitoring, tagging, queueing, and agent assignment, with dashboards provisioned to surface incoming volume and open interaction queues.
Operational coverage was scoped to Fravega Argentina customer support and contact-center operations, consolidating channels into a single operational pane for support supervisors and agents. The deployment concentrated on channel normalization for email, chat, and social, and on operationalizing response workflows to route inquiries into existing contact-center processes.
Governance changes centered on centralized ownership of social response and formalized escalation and SLA checkpoints for customer interactions, improving coordination between customer support teams. The rollout aimed to increase contact-center efficiency and deliver faster response to customer queries, reflecting WebCentrix positioning and vendor-described omnichannel intent for the WiseCX Social Listening implementation.
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Municipality of San Nicolas de los Arroyos Argentina | Government | 1200 | $40M | Argentina | WebCentrix | WiseCX Social Listening | Social Media Management | 2019 | n/a |
In 2019, the Municipality of San Nicolás de los Arroyos implemented WiseCX Social Listening. The deployment used Social Support by WebCentrix via Telefónica/Movistar to consolidate citizen complaints, suggestions and inquiries from social channels, SMS and web into a single interface, modernizing municipal citizen service. The implementation is categorized as Social Media Management and was reported as part of an integrated smart-city rollout in Argentina.
WiseCX Social Listening was configured to provide unified ingestion and social listening capabilities, a consolidated inbox for multi-channel citizen interactions, and basic case-tracking workflows to route and manage inquiries. Configuration emphasis was on citizen-service CRM workflows and message normalization to support consistent handling of complaints and suggestions across channels.
Integrations explicitly included social channel connectors, SMS intake, and web form capture, orchestrated through the Social Support by WebCentrix platform and delivered with Telefónica Movistar connectivity. Operational coverage centered on municipal citizen service functions at the city level, consolidating channel ownership into a single system of record for citizen interactions.
Governance changes focused on centralizing citizen communications and modernizing response workflows to support the CRM orientation of the deployment. Outcomes reported for the integrated program include faster response times, reflecting the shift to a unified Social Media Management and citizen-service handling approach.
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