List of WiseTech Blume Global Appointment Scheduling Customers
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Since 2010, our global team of researchers has been studying WiseTech Blume Global Appointment Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WiseTech Blume Global Appointment Scheduling for Online Meeting Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WiseTech Blume Global Appointment Scheduling for Online Meeting Scheduling include: Norfolk Southern Corporation, a United States based Transportation organisation with 18500 employees and revenues of $11.14 billion, International Container Terminal Services, a Philippines based Transportation organisation with 11773 employees and revenues of $2.91 billion, Fenix Marine Services, a United States based Transportation organisation with 200 employees and revenues of $60.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fenix Marine Services | Transportation | 200 | $60M | United States | WiseTech Global | WiseTech Blume Global Appointment Scheduling | Online Meeting Scheduling | 2021 | n/a |
In 2021, Fenix Marine Services deployed WiseTech Blume Global Appointment Scheduling to establish an expedited VIP terminal service at Pier 300, Port of Los Angeles. The deployment leveraged Online Meeting Scheduling capabilities to coordinate bookings for inbound and outbound truck movements, with a focus on reducing truck dwell and improving gate throughput across operations and logistics.
WiseTech Blume Global Appointment Scheduling was configured to provide a tailored appointment experience for beneficial cargo owners, NVOCCs and motor carriers, including time slot management, booking interfaces for external carriers, and scheduling rules to prioritize VIP deliveries. The implementation emphasized appointment orchestration and terminal delivery sequencing to align appointments with terminal handling windows and vessel operations.
Phase 1 of the VIP and appointment scheduling services went live in March 2021 and covered operational workflows at Pier 300, directly impacting terminal operations, trucking coordination and carrier booking processes. The rollout followed a staged approach beginning with VIP service lanes to validate scheduling rules and user experience before broader adoption.
Operational outcomes recorded in the implementation notes include improved truck turn times and a more tailored appointment experience for BCOs, NVOCCs and motor carriers. Governance focused on appointment policy enforcement and operational alignment between terminal staff and carrier scheduling practices to sustain the expedited VIP service model.
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International Container Terminal Services | Transportation | 11773 | $2.9B | Philippines | WiseTech Global | WiseTech Blume Global Appointment Scheduling | Online Meeting Scheduling | 2025 | n/a |
In 2025, International Container Terminal Services deployed WiseTech Blume Global Appointment Scheduling to support terminal operations and truck appointment booking and payment at its Subic Bay terminal in the Philippines under the brand 'Navigate'. The deployment leverages the Online Meeting Scheduling category to provide 24/7 online fee payment and real time updates for carriers and truckers while addressing manual appointment processes to improve container flow and gate processing efficiency.
WiseTech Blume Global Appointment Scheduling was configured to manage appointment booking workflows, trucker check in and gate slot management, and to surface booking confirmations and real time status updates to carriers and trucking operators. The solution includes online payment capabilities for terminal fees and booking charges, and booking orchestration to coordinate truck arrival windows and gate throughput.
Operational scope is localized to the Subic Bay terminal and touches terminal operations, gate operations, carrier communications and trucking operations. Governance and process changes focused on instituting online scheduling workflows and operational visibility for operations teams and external carriers, enabling continuous booking and payment access and real time operational status for stakeholders.
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Norfolk Southern Corporation | Transportation | 18500 | $11.1B | United States | WiseTech Global | WiseTech Blume Global Appointment Scheduling | Online Meeting Scheduling | 2022 | n/a |
In 2022, Norfolk Southern Corporation deployed WiseTech Blume Global Appointment Scheduling to manage container pickup operations at select U.S. intermodal terminals. The deployment implemented Blume Pickup and Delivery Appointment Scheduling at Rossville, TN and Austell, GA, focusing on terminal operations and drayage carrier experience. The implementation is categorized as Online Meeting Scheduling and positions appointment booking as a control point for terminal throughput.
The WiseTech Blume Global Appointment Scheduling configuration uses capacity-aware, time-slot based pickup windows to align container pickups with crane capacity. The Blume Pickup and Delivery Appointment Scheduling module orchestrates booking, slot allocation, and queuing logic to smooth peak demand and reduce carrier dwell. Typical Online Meeting Scheduling capabilities such as real-time slot visibility and automated confirmations support carrier self-service and terminal planning.
Operationally the appointment system is in production and operated and maintained by Blume and Norfolk Southern teams, with rollout scoped to the specified intermodal terminals in the United States. The deployment required reworking carrier booking workflows and terminal dispatch sequencing to rely on scheduled appointments rather than ad hoc arrivals. The implementation explicitly aims to improve intermodal terminal operations and reduce drayage wait times, improving the drayage carrier experience.
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