List of Workday Labor Relations Customers
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United States
Since 2010, our global team of researchers has been studying Workday Labor Relations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Workday Labor Relations for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Workday Labor Relations for Employee Experience include: Alcon, a Switzerland based Life Sciences organisation with 25000 employees and revenues of $9.46 billion, Maryland.gov, a United States based Government organisation with 8000 employees and revenues of $2.00 billion, Red Robin, a United States based Leisure and Hospitality organisation with 21443 employees and revenues of $1.24 billion, Truck-Lite, a United States based Manufacturing organisation with 1000 employees and revenues of $320.0 million and many others.
Contact us if you need a completed and verified list of companies using Workday Labor Relations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Workday Labor Relations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alcon | Life Sciences | 25000 | $9.5B | Switzerland | Workday | Workday Labor Relations | Employee Experience | 2019 | n/a |
In 2019, Alcon implemented Workday Labor Relations. Workday Labor Relations was deployed as part of a broader Employee Experience initiative, with a global change management program led by the Global Change Management Lead at Alcon to align HR and employee relations practices across the enterprise.
The implementation focused on core labor relations capabilities typical of the category, including case management for grievances and disciplinary actions, configurable business process workflows for investigations and resolution, and a centralized repository for labor agreements and correspondence. Configuration emphasized role based security and business process framework controls to enforce consistent handling of employee relations cases and approvals.
Operational scope covered HR, employee relations, legal, and union liaison functions across Alcon’s global footprint, supporting administration for an employee base of 25,000. The deployment positioned Workday Labor Relations as the system of record for labor case administration and employee relations workflows within the Employee Experience domain.
Governance was structured through a centralized configuration governance model and a change management cadence that included stakeholder committees, targeted training, and policy alignment led by the Global Change Management Lead. Rollout activities prioritized standardizing workflows, establishing escalation and audit controls, and embedding new communication and training paths for local HR and employee relations teams.
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Maryland.gov | Government | 8000 | $2.0B | United States | Workday | Workday Labor Relations | Employee Experience | 2014 | n/a |
In 2014, Maryland.gov implemented Workday Labor Relations to manage disciplinary workflows and labor relations processes within Employee Experience. The deployment positioned Workday Labor Relations as the system of record for documenting investigatory activity and documenting actions that align with State Personnel Management System standards for discipline.
Workday Labor Relations was configured to reflect the six SPMS forms of disciplinary action, including written reprimand, forfeiture of accrued annual leave, suspension without pay, denial of increment, involuntary demotion, and termination. Configuration emphasized case management capabilities, staged progressive discipline workflows, investigatory evidence capture, meeting and notification templates, and appeal tracking, ensuring the application supported role-based actions for supervisors and appointing authorities.
Operational coverage extended across Maryland state agencies and their HR and labor relations teams, with workflows that require supervisors to notify appointing authorities when discipline may be appropriate. The systemization of these procedures enforced stringent SPMS timeframes, captured employee responses and mitigation, and maintained audit trails for each disciplinary case while keeping appointing authority decisions and notifications auditable.
Governance and process mapping in Workday Labor Relations mirrored SPMS procedural steps, including investigation of performance or misconduct, notification of deficiencies or alleged misconduct, meeting to consider explanations or mitigation, determination of appropriate disciplinary action, and issuance of written notice with appeal rights. The implementation concentrated on formalizing progressive discipline tenets and predefined escalation paths so that more serious infractions could be initiated at higher levels of severity in accordance with SPMS policy.
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Red Robin | Leisure and Hospitality | 21443 | $1.2B | United States | Workday | Workday Labor Relations | Employee Experience | 2015 | n/a |
In 2015 Red Robin implemented Workday Labor Relations within its Employee Experience stack to address a labor-intensive Workday rollout and centralized benefits administration. The implementation was anchored in operational support for benefits and labor relations workflows and reflected a focus on employee experience across the organization.
Workday Labor Relations was configured to support benefits administration, open enrollment workflows, COBRA handling, and vendor relationship management. The project scope included administering benefits for roughly 26,000 employees across more than 500 locations, and configuration work emphasized enrollment orchestration and eligibility controls consistent with Employee Experience functionality.
Governance and rollout were driven by an internal benefits project lead who ensured deadlines were met, coordinated open enrollment communications including an event called Benefits and Brews, and maintained vendor relationships that led to vendor partners requesting the company as a reference. The implementation also incorporated independent audit processes that informed benefits configuration and eligibility workflows.
Documented outcomes tied to the implementation include managing an independent audit that produced $1 million in premium savings and cost avoidance for claims associated with ineligible dependents, and operational support that assisted an employee in restoring health coverage continuity during a COBRA transition. Workday Labor Relations was positioned as the Employee Experience application supporting benefits operations, enrollment governance, and labor-intensive administration at Red Robin.
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Manufacturing | 1000 | $320M | United States | Workday | Workday Labor Relations | Employee Experience | 2022 | n/a |
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