List of Workpro HR Case management Customers
Workpro
Quantum Court Heriot-Watt Research Park South,
Edinburgh, EH14 4AP,
United Kingdom
Edinburgh, EH14 4AP,
United Kingdom
44 13 1449-7071
Professional Services
40
$5M
Since 2010, our global team of researchers has been studying Workpro HR Case management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Workpro HR Case management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Workpro HR Case management for HR Service Delivery include: Defence Equipment & Support UK, a United Kingdom based Government organisation with 12500 employees and revenues of $16.25 billion, TSB Bank, a United Kingdom based Banking and Financial Services organisation with 5592 employees and revenues of $1.38 billion, Burtons Biscuit, a United Kingdom based Manufacturing organisation with 1842 employees and revenues of $243.0 million, Keppel Club, a Singapore based Leisure and Hospitality organisation with 130 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using Workpro HR Case management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Workpro HR Case management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Burtons Biscuit | Manufacturing | 1842 | $243M | United Kingdom | Workpro | Workpro HR Case management | HR Service Delivery | 2023 | n/a |
In 2023 Burtons Biscuit implemented Workpro HR Case management to centralise HR Service Delivery across multiple UK manufacturing sites. The deployment was positioned to consolidate case intake, tracking and SLA management into a single system to reduce reliance on email and spreadsheets.
Workpro HR Case management was configured to provide structured case records, SLA tracking and improved case visibility for HR teams. The implementation emphasized standardised case workflows and role based access for HR Shared Services and Employee Relations, enabling consistent logging and prioritisation of employee issues.
The system was integrated with Burtons Biscuit main HR system to auto populate contact data and reduce manual data entry during case creation. Operational scope included HR Shared Services and Employee Relations functions across the company manufacturing sites in the United Kingdom, with the platform serving as the primary HR support channel.
Governance changes focused on centralised case ownership and formal SLA adherence processes to replace ad hoc email and spreadsheet handling. The published 2023 case study reports improved SLA adherence, greater case visibility and enhanced employee service as primary outcomes of the Workpro HR Case management implementation.
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Defence Equipment & Support UK | Government | 12500 | $16.3B | United Kingdom | Workpro | Workpro HR Case management | HR Service Delivery | 2017 | n/a |
In 2017, Defence Equipment & Support UK implemented Workpro HR Case management as part of its HR Service Delivery strategy, procuring the solution via the UK G-Cloud to manage HR casework for approximately 12,000 civilian staff. The system went live on 1 April 2017 following a rapid six week deployment, delivering a centralized platform for HR case handling across the organisation in the UK.
Workpro HR Case management was configured to standardize case workflows and provide consistent case handling across HR processes, with built in capabilities for case lifecycle management and management reporting. The deployment emphasized structured case records and dashboards to improve visibility for HR managers and to support operational oversight of employee relations and personnel administration workstreams.
Rollout was executed as a single rapid go live, creating a unified HR casework repository that provided richer management reporting and improved efficiency for HR teams. Governance focused on consistent case handling and organisation wide oversight, enabling clearer escalation paths and consolidated reporting for HR Service Delivery without introducing additional named integrations or implementation partners.
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Keppel Club | Leisure and Hospitality | 130 | $13M | Singapore | Workpro | Workpro HR Case management | HR Service Delivery | 2016 | n/a |
In 2016, Keppel Club implemented Workpro HR Case management within its HR Service Delivery environment. The HR/Admin Manager led the initiative and was responsible for kick starting the new HRIS within two months, conducting system training for employees and coordinating with leadership reporting to the GM and Senior Manager.
Workpro HR Case management was configured to deliver core HR Service Delivery capabilities, including case intake and tracking for grievances and disciplinary matters, employee self-service for attendance, pay and leave, and end-to-end payroll processing to remove paper-based overtime and leave tracking. The system supported the performance management programme by hosting appraisal workflows, updated job descriptions and standardized HR policies and SOPs, while the HR lead executed training and change management for supervisors and managers.
Operational coverage extended across compensation and benefits administration, payroll reconciliation with accounting and headcount records, medical claims handling including WICA administration, recruitment and onboarding for local and foreign staff, and license renewal tracking. The implementation established a centralized data storage system for secured filing and archiving and formalized onboarding and clearance procedures, while governance changes included adoption of a new salary grading structure and structured handling of grievances through case workflows.
Documented outcomes tied to the Workpro HR Case management deployment included full payroll processing via the system, employees self-managing attendance and leave, better reconciliation of payroll accounting and headcounts, receipt of a $25,000 training grant for an Earn and Learn Programme and a customized four-day executive training roll-out. Operational improvements reported by the HR team also included a revamp of the club reception to reduce manning and achievement of SG Clean certifications for club food and beverage outlets, reflecting centralized HR operations and strengthened governance under the HR Service Delivery implementation of Workpro HR Case management.
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TSB Bank | Banking and Financial Services | 5592 | $1.4B | United Kingdom | Workpro | Workpro HR Case management | HR Service Delivery | 2021 | n/a |
In 2021, TSB Bank implemented Workpro HR Case management to support its people services team in managing HR casework across the bank, the application sits in the HR Service Delivery category. Deployment began in April 2021 and the initial scope targeted HR operations across the United Kingdom.
Workpro HR Case management was configured to centralize case intake, case tracking, and management information capabilities to improve usability for HR caseworkers and standardize workflows. The implementation focused on case lifecycle management, queueing and prioritization, and delivery of clearer reporting dashboards consistent with HR Service Delivery functional expectations. Category-aligned automation and structured case templates were applied to streamline routine status updates and operational processes.
The rollout consolidated HR casework onto Workpro HR Case management within TSB's people services function, enabling clearer reporting and faster case handling for HR operations in the UK. Governance emphasized centralized case ownership within the people services team and configuration of management information to support operational oversight and ongoing HR case management.
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Buyer Intent: Companies Evaluating Workpro HR Case management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Workpro HR Case management Coverage
Workpro HR Case management is a HR Service Delivery solution from Workpro.
Companies worldwide use Workpro HR Case management, from small firms to large enterprises across 21+ industries.
Organizations such as Defence Equipment & Support UK, TSB Bank, Burtons Biscuit and Keppel Club are recorded users of
Workpro HR Case management for HR Service Delivery.
Companies using Workpro HR Case management are most concentrated in Government, Banking and Financial Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Workpro HR Case management are most concentrated in United Kingdom and Singapore, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Workpro HR Case management across Americas, EMEA, and APAC.
Companies using Workpro HR Case management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25%.
Customers of Workpro HR Case management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Workpro HR Case management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.