List of Xplor Field Services Customers
Creve Coeur, 63141, MO,
United States
Since 2010, our global team of researchers has been studying Xplor Field Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Xplor Field Services for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Xplor Field Services for Field Service Management include: KEMCO Integrated Services, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million, J&D Heating, Cooling & Water, a United States based Construction and Real Estate organisation with 25 employees and revenues of $5.0 million, Windy City Equipment, a United States based Professional Services organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Xplor Field Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Xplor Field Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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J&D Heating, Cooling & Water | Construction and Real Estate | 25 | $5M | United States | Xplor Technologies | Xplor Field Services | Field Service Management | 2016 | n/a |
In July 2016, J&D Heating, Cooling & Water implemented Xplor Field Services to modernize dispatching, scheduling and mobile technician workflows. The deployment targeted Field Service Management capabilities across the companys US operations, prioritizing operations and customer management functions for both office schedulers and field technicians.
The implementation emphasized dispatch and mobile CRM modules within Xplor Field Services, configuring scheduling workflows, work order dispatching and technician mobile access to customer records and job details. Configuration included dispatch boards, technician assignment rules and mobile forms to standardize service intake, onsite updates and real time schedule adjustments consistent with Field Service Management functional workflows.
Operational coverage focused on the US market and core business functions of dispatch, operations and customer service, with rollout executed for office dispatch teams and field technicians. Governance changes centered on process alignment between office schedulers and technicians in the field, consolidating scheduling decisions and reducing handoffs to streamline technician responsiveness.
According to the vendor spotlight, the Xplor Field Services implementation produced faster scheduling and improved technician responsiveness, and the deployment is described as improving office to field efficiency. Xplor Field Services was used to centralize dispatching and customer management workflows within the Field Service Management category.
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KEMCO Integrated Services | Professional Services | 100 | $10M | United States | Xplor Technologies | Xplor Field Services | Field Service Management | 2022 | n/a |
In 2022, KEMCO Integrated Services implemented Xplor Field Services to streamline facility maintenance operations and centralize dispatch and work order management, using the Field Service Management application to support both operational and finance workflows. The implementation was centered at KEMCO Facilities Services in Montgomery, Alabama and targeted operations and finance-related processes across the Southeast US.
Xplor Field Services, marketed as FieldEdge, was configured to manage the full work order lifecycle, dispatch coordination, and routine facility maintenance processes. Configuration emphasized work order creation and tracking, technician dispatching and scheduling, and field-to-office status updates typical of Field Service Management deployments.
A real-time QuickBooks integration was enabled to support accounting reconciliation workflows, with the vendor referencing QuickBooks connectivity in its materials. The deployment extended beyond field operations to integrate finance processes, aligning work order costing and invoicing with accounting records to improve back-office continuity.
Governance focused on standardizing dispatch and reconciliation procedures across operations and finance teams, with a phased rollout targeting sites in the Southeast US. The implementation produced improved accounting flow and scalability as a result of the integrated QuickBooks connection and centralized work order orchestration.
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Windy City Equipment | Professional Services | 10 | $2M | United States | Xplor Technologies | Xplor Field Services | Field Service Management | 2018 | n/a |
In 2018 Windy City Equipment implemented Xplor Field Services to support its restaurant equipment service business in Phoenix, Arizona and the broader Southwest US. The implementation aligns with the Field Service Management category and leverages the ESC/FieldEdge family dispatch software lineage within Xplor Technologies.
The Xplor Field Services deployment focused on dispatching and customer management modules, configuring scheduling and work order workflows common to Field Service Management solutions. Field technician workflows were extended into mobile job management and service history capture to enable CRM style field interactions. Functional capabilities emphasized job dispatch, technician assignment, service history, and centralized customer records.
Operational scope covered Windy City Equipment's service operations across the Southwest US, supporting restaurant equipment service calls and remote dispatch coordination from Phoenix. Rollout used a company wide adoption model to align office dispatch and field technicians, reshaping day to day service scheduling and customer communications. Governance centered on operational process changes in dispatch and customer management rather than IT centric platform governance.
The case explicitly notes that improved dispatching and customer management contributed to rapid revenue growth while operating in the Southwest US. Xplor Field Services served as the Field Service Management platform of record for Windy City Equipment's service and CRM style field workflows.
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