List of Y Meadows Platform Customers
Los Angeles, 90035, CA,
United States
Since 2010, our global team of researchers has been studying Y Meadows Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Y Meadows Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Y Meadows Platform for Customer Support include: McClatchy, a United States based Media organisation with 2800 employees and revenues of $710.0 million, OpenTable, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $600.0 million, Fabral, a United States based Manufacturing organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Y Meadows Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Y Meadows Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fabral | Manufacturing | 10 | $1M | United States | Y Meadows | Y Meadows Platform | Customer Support | 2023 | n/a |
In 2023, Fabral implemented Y Meadows Platform in the Customer Support category to transform order processing across its United States operations. The deployment automated PDF and email order capture and ingested orders into Fabral's ERP, centralizing order entry and customer support workflows and reducing manual touchpoints.
The implementation used Y Meadows Platform order entry and integrations capabilities as described in the vendor case study, with configuration of automated parsing, validation rules, and field mappings to align captured orders to ERP schemas. Integration work connected captured order data to Fabral's ERP and placed automation controls in the order-entry and customer support processes, while rollout was scoped to order-processing teams and aligned governance to existing order-entry procedures. The initiative produced drastically reduced processing time according to the vendor testimonial and case study.
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McClatchy | Media | 2800 | $710M | United States | Y Meadows | Y Meadows Platform | Customer Support | 2022 | n/a |
In 2022, McClatchy implemented the Y Meadows Platform in the Customer Support category to automate order entry and related customer service workflows. The Y Meadows Platform was positioned to centralize order processing and standardize customer-service tasks across McClatchy's United States operations.
The implementation focused on order entry and customer service automation modules, configuring automated order capture, data validation, workflow routing, and case handling to reduce manual handoffs. The Y Meadows Platform supported role-based agent interfaces and configurable exception workflows to align customer support and order management functions with automated processing logic.
Deployment covered customer service and order management teams across the United States and included restructuring of operational workflows to centralize order validation and exception handling. Governance introduced automated routing rules and exception queues to shift routine data entry out of manual queues and into system-driven processes, increasing consistency across departments.
Explicit outcomes reported from the implementation include a reduction in manual input errors, faster transaction processing times, and six-figure annual savings. The project increased productivity across multiple departments by automating order entry and several customer-service processes using the Y Meadows Platform.
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OpenTable | Leisure and Hospitality | 1500 | $600M | United States | Y Meadows | Y Meadows Platform | Customer Support | 2023 | n/a |
In 2023, OpenTable implemented the Y Meadows Platform in a Customer Support deployment to automate high-volume consumer requests in the United States. The initiative targeted consumer-facing support throughput for the leisure and hospitality company, concentrating on automating inbound consumer inquiries to reduce manual case handling.
The implementation leveraged the Y Meadows customer service/automation capability to standardize triage and automated response workflows, and to orchestrate automated handling of common request types. Configuration work emphasized rule-based routing and templated response generation combined with automation triggers to escalate complex cases to human agents when required.
Operational scope was limited to United States consumer channels, impacting customer support agents and the revenue operations team that is overseeing expansion opportunities. The deployment accommodated ongoing configuration and expansion, with the Y Meadows Platform retained as the central automation engine for consumer request handling.
Outcomes noted by OpenTable included automation of over 50% of consumer inquiries and a reduction in manual agent workload, along with faster response times and continued expansion opportunities reported by revenue operations.
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