List of Yoummday CX Platform Customers
Munich, 80797,
Germany
Since 2010, our global team of researchers has been studying Yoummday CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Yoummday CX Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Yoummday CX Platform for Call Center include: Deutsche Lufthansa Aktiengesellshaft, a Portugal based Transportation organisation with 13 employees and revenues of $61.0 million, VistaPrint, a Germany based Manufacturing organisation with 110 employees and revenues of $31.0 million and many others.
Contact us if you need a completed and verified list of companies using Yoummday CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Yoummday CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deutsche Lufthansa Aktiengesellshaft | Transportation | 13 | $61M | Portugal | Yoummday | Yoummday CX Platform | Call Center | 2024 | n/a |
In 2024, Deutsche Lufthansa Aktiengesellshaft deployed the Yoummday CX Platform to support inbound customer servicing. The deployment is categorized under Call Center and emphasizes CRM-focused contact handling for peak period operations.
The Yoummday CX Platform implementation emphasizes a distributed agent model combined with platform-level routing, workforce scaling, and quality assurance capabilities to enable rapid capacity expansion during peaks. Functional capabilities implemented center on inbound contact management, CRM-focused case handling, multichannel routing, and agent orchestration consistent with Call Center operations.
Operational scope for the Yoummday CX Platform covers Germany and Europe, coordinating inbound servicing across customer operations teams and aligning CRM workflows with agent handling and quality monitoring. The architecture supports distributed remote agents to ramp capacity on demand, reflecting the cited model of technology plus distributed agents for fast ramp-up.
Governance and rollout for the Call Center deployment emphasize rapid ramp-up processes, peak staffing orchestration, and maintenance of service quality, with Yoummday cited by Lufthansa Group as a partner capable of fast ramp-up during peak periods. The implementation positions the Yoummday CX Platform as the Call Center layer underpinning inbound customer service orchestration and CRM workflow execution.
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VistaPrint | Manufacturing | 110 | $31M | Germany | Yoummday | Yoummday CX Platform | Call Center | 2025 | n/a |
In 2025, VistaPrint engaged Yoummday to deploy the Yoummday CX Platform for Call Center support after a hurricane disabled VistaPrint's Jamaica call centre. The managed services engagement was executed as a customer service CRM implementation to restore phone, email and chat support across affected queues.
Yoummday provided managed CX services that delivered phone, email and chat channel coverage, rapid agent staffing and onboarding, and operationalization of contact center workflows. Agents were recruited in nine days, enabling a rapid ramp up of agent workstations and multichannel routing consistent with Call Center operational practice. The implementation emphasized queue handling, skills based routing and agent workstation provisioning to reestablish live support.
The customer service CRM implementation targeted the Jamaica outage and restored multichannel support by October 2025, demonstrating operational resilience through managed staffing and incident centered recovery. The Yoummday CX Platform supported centralized incident response and short term governance focused on recruitment, shift scheduling and service continuity for the customer service function. The scope remained focused on restoring contact center operations and sustaining phone, email and chat support until normal operations were reestablished.
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