List of Zammad Customers
Berlin, 10117,
Germany
Since 2010, our global team of researchers has been studying Zammad customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zammad for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zammad for Customer Support include: IHI Charging Systems International, a Italy based Manufacturing organisation with 385 employees and revenues of $196.0 million, Amnesty International Germany, a Germany based Non Profit organisation with 200 employees and revenues of $35.0 million, Open Circle Switzerland, a Switzerland based Professional Services organisation with 41 employees and revenues of $8.0 million, Move Mobility, a Switzerland based Utilities organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Zammad, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zammad customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amnesty International Germany | Non Profit | 200 | $35M | Germany | Zammad | Zammad | Customer Support | 2018 | n/a |
In 2018, Amnesty International Germany implemented Zammad for Customer Support to manage digital services and membership inquiries for its Internet Commission in Germany. The deployment centralized ticket intake and provided a single platform to coordinate work across dispersed volunteer teams and to standardize case handling workflows.
Zammad was configured with core ticketing workflows, a shared knowledge base, agent queues and role based access to align volunteer contributors, and automation rules to route and prioritize membership and service requests. The implementation emphasized shared views, tagging, and macros to capture institutional knowledge and accelerate routine responses.
Operational coverage handles approximately 100 tickets per month, supported by 14 agents across the Internet Commission, with an average reaction time of about one day, and Amnesty International Germany has remained a Zammad customer since 2018. Governance focused on synchronized ticket ownership and knowledge management practices to maintain consistency across volunteer shifts, supporting membership inquiry handling and broader digital service support.
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IHI Charging Systems International | Manufacturing | 385 | $196M | Italy | Zammad | Zammad | Customer Support | 2022 | n/a |
In 2022, IHI Charging Systems International implemented Zammad within its Customer Support environment. Zammad was provisioned to manage helpdesk operations across the company’s two plants, centralizing ticket intake and case management for approximately 200 end users.
The deployment is hosted in IHI CSI’s on premises ICT footprint spanning three data centers, eight physical servers and about 50 virtual machines on VMware, with a 90 percent Windows and 10 percent Linux server mix. Configuration emphasizes Customer Support capabilities such as multi-channel ticketing, workflow automation, knowledge base content, role based access controls, SLA enforcement and operational reporting using the Zammad platform.
Operational ownership is held by the ICT System Administrator reporting to the ICT and Security Manager, with responsibilities covering systems and networking, helpdesk support, technical and procedural documentation, and project management. The ticketing environment sits alongside the company’s cybersecurity monitoring stack including QRadar SIEM, Cynet XDR, Darktrace detection and response and Varonis for data access monitoring, aligning ticket governance and incident documentation with existing ICT and security operations.
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Move Mobility | Utilities | 10 | $1M | Switzerland | Zammad | Zammad | Customer Support | 2024 | n/a |
In 2024 Move Mobility implemented Zammad as its central helpdesk for customer service, deploying a SaaS instance to support its European e-mobility charging operations and centralize Customer Support. Zammad was provisioned as the primary ticketing and case management application for customer-facing teams and service agents.
The implementation delivered core functionality including ticket management, call center workflow integration, and integrations with billing and ERP processes operating in Switzerland to enable end-to-end case to billing traces. Operational coverage focused on call center agents and billing teams supporting Swiss operations and the broader European charging footprint, with governance changes that restructured incident routing and escalation workflows to align call inputs with billing reconciliation and ticket closure. The SaaS deployment reduced licensing costs by ~50% and improved average resolution to ~30 minutes with ~80% first-contact resolution.
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Open Circle Switzerland | Professional Services | 41 | $8M | Switzerland | Zammad | Zammad | Customer Support | 2022 | n/a |
In 2022, Open Circle Switzerland implemented Zammad as a self-hosted helpdesk to consolidate customer and supplier communication. The Zammad deployment functions as the company s primary Customer Support platform and is used across support, accounting, and procurement to manage roughly 50 tickets per day and increase transparency in external communications.
Configuration focused on core ticketing workflows, with an inferred knowledge base layer and CTI-capable integrations to support multi-channel contact handling and internal case routing. Ticket automation and standardized workflows were implemented to reduce tool fragmentation and centralize request handling across business functions.
The environment is self-hosted, operated from Zurich, and covered operationally by a Zammad support contract held since 2022 which provided vendor support and contributed to streamlined workflows. Operational scope explicitly spans support, accounting, and procurement, improving traceability of supplier and customer interactions while consolidating ticketing and communications onto Zammad.
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