List of Zed Service Customers
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India
Since 2010, our global team of researchers has been studying Zed Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zed Service for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zed Service for CRM include: Amara Raja Group, a India based Manufacturing organisation with 17000 employees and revenues of $2.00 billion, Sens India, a India based Retail organisation with 3000 employees and revenues of $300.0 million, Fly Russia, a Russia based Manufacturing organisation with 150 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Zed Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zed Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amara Raja Group | Manufacturing | 17000 | $2.0B | India | Zed-Axis Technologies | Zed Service | CRM | 2019 | n/a |
In 2019, Amara Raja Group implemented Zed Service, a CRM provided by Zed-Axis Technologies, to manage after sales and warranty and claims workflows across its dealer and service network in India. The deployment focused on centralizing service operations data and enabling real time visibility into field service activities and claim progress for dealer and internal service teams.
Zed Service was configured to capture service tickets, route work to authorized dealers, and manage warranty and claims workflows with structured status tracking and reporting. Functional emphasis included service operations management, claims intake and adjudication flows, and real time service reporting to support operational control and responsiveness.
Operational coverage extended across Amara Raja Group dealer and authorized service centers in India, impacting after sales and service operations and warranty administration functions. According to the vendor testimonial on Zed-Axis's site, the implementation improved real time service reporting and enabled faster claims processing, reflecting changes to claims handling workflows and reporting cadence.
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Fly Russia | Manufacturing | 150 | $100M | Russia | Zed-Axis Technologies | Zed Service | CRM | 2017 | n/a |
In 2017, Fly Russia deployed Zed Service, a CRM from Zed-Axis Technologies, to manage after-sales service operations for its handset business across regional markets. Zed-Axis testimonials reference the handset business as Fly Phones Russia, confirming the deployment focus on warranty and repair workflows for Fly Mobile products.
The implementation concentrated on configuring case management and workflow automation to support warranty intake, repair tracking, service claims, approvals routing, and invoicing workflows. Zed Service was used to instrument service ticketing and approval chains, aligning CRM service modules with warranty and repair operational processes.
Operational coverage focused on regional service centers and after-sales teams, consolidating service claim records and providing real-time data management for claims, approvals and invoicing across service operations. The vendor provided implementation and support services according to the testimonial, enabling centralized visibility into repair lifecycle and claims processing.
Governance adjustments included standardizing warranty handling and approval workflows within the CRM to bring consistency across sites and business functions such as customer service, field technicians and billing. Zed-Axis support and the stated improvement in real-time data management for service claims, approvals and invoicing are cited outcomes of the Zed Service CRM deployment.
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Sens India | Retail | 3000 | $300M | India | Zed-Axis Technologies | Zed Service | CRM | 2018 | n/a |
In 2018, Sens India implemented Zed Service as the backbone for after sales service management and to operate its network of brand service centers. Zed Service is used as a CRM to manage field service and warranty processes for brands including Karbonn, Gionee and Sansui and to centralize service visibility across the organization.
The Zed Service implementation covers core CRM and field service capabilities, including ticketing and work order management, parts and inventory tracking, warranty validation and SLA monitoring. The deployment emphasizes mobile technician workflows and dispatch scheduling, coupled with role based dashboards and reporting to support service center managers and operations teams.
According to the vendor testimonial, Zed Service was integrated with other systems to consolidate service information and improve visibility across a large network of service centers in the region. Operational coverage includes after sales operations, field technicians, customer support and parts management, with the application functioning as the primary CRM for service interactions.
Governance was structured to standardize service workflows and centralized reporting across service centers, with rollout executed to bring service center operations onto a unified platform. The vendor description highlights that Zed Service supports a large service center network and improves regional service visibility, reinforcing Sens India Zed Service CRM as a central system for after sales service management.
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