List of Zetti zCall Customers
Buenos Aires, n/a,
Argentina
Since 2010, our global team of researchers has been studying Zetti zCall customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zetti zCall for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zetti zCall for Call Center include: GSK, a United Kingdom based Life Sciences organisation with 69310 employees and revenues of $42.21 billion, Pfizer, a Argentina based Life Sciences organisation with 400 employees and revenues of $126.0 million, Novo Nordisk Argentina, a Argentina based Life Sciences organisation with 250 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Zetti zCall, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GSK | Life Sciences | 69310 | $42.2B | United Kingdom | Zetti | Zetti zCall | Call Center | 2023 | n/a |
In 2023 GSK implemented Zetti zCall to support patient benefit and discount program operations in Argentina. The deployment targets GSK Biopharma Argentina program listings on the FTCheq platform, indicating Zetti zCall functions as a Call Center layer for patient support and POS validation workflows.
Zetti zCall is described in this context as a contact center application providing agent-assisted patient support, validation and case handling tied to program enrollment and discount processing. Functional capabilities inferred from the FTCheq integration include contact handling for patient inquiries, transaction validation workflows at point of sale, and case management to track program eligibility and redemption, consistent with Call Center operational patterns.
The implementation is integrated with the FTCheq program platform to orchestrate program operations and POS validation for pharma marketing and patient support use cases. Operational coverage is scoped to GSK Biopharma Argentina laboratory program activities, where Zetti zCall is used to coordinate patient-support interactions and validation flows between agents and the FTCheq point of sale processes.
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Novo Nordisk Argentina | Life Sciences | 250 | $50M | Argentina | Zetti | Zetti zCall | Call Center | 2025 | n/a |
In 2025 Novo Nordisk Argentina implemented Zetti zCall as a Call Center application to support the Novo a la Par patient program. The engagement is documented in 2025 and the implementation is estimated to have gone live the same year, with Zetti listed as the operator and maintainer of the FTCheq discount and patient support platform used by the program.
Implementation centered on Zetti zCall contact center functionality to handle patient support and discount administration workflows. Configuration details inferred from Zetti's operator role include agent routing and queuing, call logging and case management, scripted agent workflows for POS validation, and structured ticketing to capture patient discount authorizations and eligibility checks.
Operational integration links Zetti zCall to the FTCheq patient support system, enabling point of sale validation and discount processing as part of the Novo a la Par program. Governance and operational ownership rest with Zetti as platform operator and maintainer, supporting patient support teams and POS validation workflows within Novo Nordisk Argentina.
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Pfizer | Life Sciences | 400 | $126M | Argentina | Zetti | Zetti zCall | Call Center | 2023 | n/a |
In 2023, Pfizer Argentina deployed Zetti zCall to support FTCheq patient benefit and discount programs operated and maintained by Zetti across Argentine pharmacies, aligning contact center operations with pharmacy-facing patient support workflows. Zetti zCall is referenced in the context of Call Center capabilities tied to FTCheq phone validation and patient support program workflows, the implementation year reflects an estimated date drawn from FTCheq program listings.
The deployment centers on Call Center functional modules focused on phone validation, contact routing, and patient support CRM workflows, with configuration oriented toward PSP validation sequences and scripted agent interactions. Standard Call Center capabilities such as inbound and outbound telephony handling, agent scripting for eligibility checks, and queue management are consistent with the described phone and validation roles attributed to FTCheq.
Operationally, Zetti zCall is integrated with the FTCheq platform used for patient benefit and discount program administration, enabling contact center handling of pharmacy inquiries and program validations across Argentina. The scope of use is concentrated on Pfizer Argentina program operations and the pharmacy network served by FTCheq, with contact center workflows orchestrated to support program enrollment, benefit verification, and customer communication.
Governance and operational ownership remain with Zetti as the operator and maintainer of FTCheq, with contact center processes configured to align to patient support program rules and pharmacy validation requirements. The narrative of Zetti zCall implementation emphasizes application-level orchestration of phone validation and PSP workflows within the broader Call Center deployment supporting Pfizer Argentina.
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