List of Zoho Directory Customers
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Since 2010, our global team of researchers has been studying Zoho Directory customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho Directory for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho Directory for Identity and Access Management (IAM) include: Telus, a Canada based Communications organisation with 106800 employees and revenues of $14.47 billion, El-Ajou Holding, a Saudi Arabia based Distribution organisation with 750 employees and revenues of $140.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoho Directory, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zoho Directory customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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El-Ajou Holding | Distribution | 750 | $140M | Saudi Arabia | Zoho Corp. | Zoho Directory | Identity and Access Management (IAM) | 2024 | n/a |
In 2024, El-Ajou Holding implemented Zoho Directory as a central component of its Identity and Access Management (IAM) strategy. El-Ajou Holding is a 750-employee diversified distribution group with a strong Middle East presence that previously relied on legacy ERP systems and fragmented tools, and it had already developed 30 plus internal applications using Zoho Creator over four years to accelerate business automation.
The deployment of Zoho Directory established a centralized identity store and standardized user lifecycle management across the group, implementing role based access controls, policy based provisioning, and audit logging consistent with Identity and Access Management (IAM) practices. Directory was integrated with Zoho Flow to automate provisioning and deprovisioning workflows, and with ManageEngine and other Zoho platform components to synchronize account state and enforce access policies across applications.
Integrations tied Zoho Directory into upstream ERP data feeds and internal tools used for data migration, workflow automation, and meeting room booking, enabling programmatic account creation and attribute mapping for complex financial roles. The wider Zoho product set including Zoho Creator, Zoho Analytics, and WorkDrive was used in concert with Zoho Directory, supporting automated data migration where 60 percent of migration workload became automated, and enabling creation of 36 financial views in two to three days that processed 1.5 million records.
Governance centered on centralized provisioning workflows, role taxonomy consolidation, and operational ownership by group IT and finance functions, with Directory providing the authoritative identity source for downstream applications and reporting. Reported outcomes from the implementation include a 60 percent reduction in manual data migration workload, faster deployment of business applications, and reduced development time while improving adaptability for evolving business needs.
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Telus | Communications | 106800 | $14.5B | Canada | Zoho Corp. | Zoho Directory | Identity and Access Management (IAM) | 2024 | n/a |
In 2024, TELUS implemented Zoho Directory as part of an Identity and Access Management (IAM) adoption to improve retail lead tracking and enterprise access control. The deployment targeted TELUS Retail and channel operations where store-level lead capture and rapid employee onboarding were creating operational friction, with the goal of delivering consistent, secure data sharing and faster lead conversion across stores.
The implementation combined Zoho Directory with Zoho DataPrep, Creator, and Zoho CRM Canvas to deliver a customized experience. Zoho Directory provided the core provisioning controls and centralized identity management, DataPrep normalized and cleansed retail user and customer records, Creator supported custom business logic and approval workflows, and Canvas in Zoho CRM supplied tailored UI views and a customized sales pipeline to improve upsell capability. Zoho Directory and the Zoho API data layer were configured to support real-time calls for identity and profile synchronization and to meet enterprise provisioning requirements.
Integrations were explicitly built to tie Zoho Directory to TELUS proprietary backend systems and to Amazon services, and the solution was designed to interoperate with multiple external identity provider systems used across the partner retail environment. Operational coverage focused on high churn retail staffing scenarios where hundreds of employees join and leave daily, so identity lifecycle controls, group assignment rules, and automated provisioning and deprovisioning logic were emphasized to minimize manual touch.
Governance and process redesign centered on complex rule sets, automation, and approval processes to enforce data privacy and security while enabling rapid user changes at scale. The deployment delivered improved visibility into the sales pipeline and lead management for the retail division, with a customized UI and provisioning controls that met TELUS enterprise requirements, and Zoho Directory formed the central IAM layer underpinning those changes.
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