List of Zoho FSM Customers
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Since 2010, our global team of researchers has been studying Zoho FSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho FSM for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho FSM for Field Service Management include: Luxer Corporation, a United States based Distribution organisation with 120 employees and revenues of $15.0 million, Onguard Security Solutions, a United States based Professional Services organisation with 25 employees and revenues of $6.0 million, Roochii Cleaning, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoho FSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Luxer Corporation | Distribution | 120 | $15M | United States | Zoho Corp. | Zoho FSM | Field Service Management | 2023 | n/a |
In 2023 Luxer Corporation implemented Zoho FSM to manage its field operations for package locker installation and maintenance. The deployment positioned Zoho FSM as the companys Field Service Management platform for US region operations with a primary focus on operations and logistics functions.
The implementation configured automated work order creation from Zoho Desk into Zoho FSM, centralized technician assignment and scheduling, and real time technician tracking for active service appointments. Functional modules and capabilities implemented include work order orchestration, scheduling and dispatch, contractor coordination for third party labor, and parts and inventory tracking to support on site installations and maintenance.
Integrations were implemented with Zoho Desk to automate ticket to work order conversion and with Field Nation to manage third party contractor assignments and confirmations. The project also incorporated inventory system integration for parts reservation and tracking as described in the case study, enabling parts visibility during scheduling and dispatch in Zoho FSM.
Governance and process changes centralized dispatch and contractor coordination under the Zoho FSM workflow, standardizing technician assignment rules and status workflows across operations and logistics teams. Reported operational effects included improved scheduling, enhanced real time technician tracking, and tighter contractor coordination for Luxer Corporations package locker installation and maintenance operations.
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Onguard Security Solutions | Professional Services | 25 | $6M | United States | Zoho Corp. | Zoho FSM | Field Service Management | 2024 | n/a |
In 2024 Onguard Security Solutions implemented Zoho FSM as part of a broader move to Zoho One to centralize Field Service Management, CRM, desk and ticketing, and invoicing for its Indiana based security installation and maintenance operations in the US region. The deployment positions Zoho FSM as the primary Field Service Management application for coordinating technician work, job scheduling, and mobile service execution across office and field teams.
The implementation configured Zoho FSM with standardized technician checklists and mobile job workflows, and integrated FSM mobile capabilities to support on site installation and maintenance activities. Configuration work emphasized mobile forms, job timers, scheduling and dispatch rules, and routing of service records into the company CRM and ticketing processes to streamline field documentation and handoffs.
Integrations explicitly included Zoho Desk for ticketing and Zoho Books for invoicing, enabling service tickets to flow from field completion into Desk workflows and to trigger invoicing in Books. The integration strategy unified CRM contacts, service histories, and financial posting, creating an operational link between field work captured in Zoho FSM mobile, office based support in Zoho Desk, and billing in Zoho Books.
Governance focused on centralization under Zoho One and process standardization, with rollout and operational coverage targeted to Onguard Security Solutions US region activities in Indiana. Outcomes reported in the implementation include standardized technician checklists, faster invoicing cycles, and improved coordination between office and field teams, with module usage of Desk, Books, and FSM mobile documented in the published case study.
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Roochii Cleaning | Professional Services | 15 | $2M | United States | Zoho Corp. | Zoho FSM | Field Service Management | 2023 | n/a |
In 2023, Roochii Cleaning implemented Zoho FSM to manage residential and commercial cleaning appointments and centralize field operations in Colorado, US. The Field Service Management deployment was positioned to unify lead capture, scheduling, dispatching, and invoicing across field and virtual teams.
Zoho FSM was deployed alongside Zoho CRM, Zoho Voice, Zoho Books and Zoho Forms, integrating CRM lead intake and voice-based call capture with field scheduling and financial workflows. The Dispatch Console was configured to automate dispatching and route assignments while Zoho FSM triggered invoicing workflows into Zoho Books and used Zoho Forms to enforce standardized on-site checklists and service data capture.
Operational governance established workflow rules for appointment confirmations, completion audits, and KPI tracking across operations and administrative functions. As reported in the vendor case study the configuration improved scheduling, standardized checklists, and delivered KPI visibility for Roochii Cleaning across its field and virtual teams.
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