List of Zoho Voice Customers
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Since 2010, our global team of researchers has been studying Zoho Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho Voice for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho Voice for PBX, VoiP and Phone Systems include: 99 Calls, a United States based Professional Services organisation with 30 employees and revenues of $10.0 million, Roochii Cleaning, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoho Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zoho Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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99 Calls | Professional Services | 30 | $10M | United States | Zoho Corp. | Zoho Voice | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, 99 Calls implemented Zoho Voice to introduce cloud telephony capabilities into its lead-generation operations. Zoho Voice, deployed as a PBX, VoiP and Phone Systems solution, was embedded to centralize call records and enable in-workflow telephony inside CRM processes.
The implementation configured Zoho Voice to automate call logging and consolidate call metadata and analytics into existing workflows. Zoho Voice was integrated with Zoho CRM and Zoho Desk to embed telephony directly into CRM workflows and ticketing, aligning call records with lead and support records and surfacing call analytics alongside contact profiles.
Operational coverage targeted sales and support agents within 99 Calls lead-generation operations in Florida, USA, with telephony instrumentation applied at agent desktops and within CRM and helpdesk interfaces. The integration supports unified call records across selling and client management activities, reducing manual reconciliation between systems.
99 Calls reports handling roughly 1,200 calls per month through the Zoho Voice integration and cites improved agent productivity, automated call logging, and better client management from consolidated call records and analytics. Governance focused on embedding call capture into CRM and Desk workflows to standardize call handling and reporting across the organization.
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Roochii Cleaning | Professional Services | 15 | $2M | United States | Zoho Corp. | Zoho Voice | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024 Roochii Cleaning implemented Zoho Voice within a unified Zoho application stack to centralize customer communications and field service operations in Colorado, USA. Zoho Voice, classified in the PBX, VoiP and Phone Systems category, was deployed together with Zoho FSM, Zoho CRM, Zoho Books and Zoho Forms to create end to end operational workflows across scheduling, intake and billing.
The Zoho Voice implementation was configured to automatically log inbound and outbound calls and SMS to Zoho CRM, enabling centralized lead capture and automated appointment reminders triggered from Zoho FSM. Configuration work focused on mapping telephony events to CRM and FSM records, creating automated reminder workflows and using Zoho Forms for structured intake and appointment confirmations.
Integrations are explicit and tightly coupled, Zoho Voice integrates with Zoho CRM for activity logging, with Zoho FSM for field service scheduling and reminders, and with Zoho Books and Zoho Forms for invoicing readiness and customer intake. Operational coverage centered on field service and customer service functions for the Colorado site, aligning telephony events with dispatch and reporting workflows.
Governance changes emphasized centralized communications processes and automated workflow ownership inside operations and customer service, with configuration standards for call logging and reminder cadence. The deployment of Zoho Voice and the integrated Zoho suite was reported to drive a 25% growth and improved KPI tracking after rollout.
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