List of Zuora CPQ Customers
Redwood City, 94065, CA,
United States
Since 2010, our global team of researchers has been studying Zuora CPQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zuora CPQ for Configure Price Quote (CPQ) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zuora CPQ for Configure Price Quote (CPQ) include: New Balance, a United States based Retail organisation with 8000 employees and revenues of $6.50 billion, WebMD, a United States based Professional Services organisation with 2000 employees and revenues of $500.0 million, Heap, a United States based Professional Services organisation with 500 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Zuora CPQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zuora CPQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Heap | Professional Services | 500 | $60M | United States | Zuora | Zuora CPQ | Configure Price Quote (CPQ) | 2020 | n/a |
In 2020, Heap implemented Zuora CPQ to centralize quote configuration and pricing workflows within its Salesforce environment. Zuora CPQ was configured as the Configure Price Quote (CPQ) application supporting Sales and Sales Operations, with the Salesforce Org serving as the primary operational surface for quoting, approvals, and automation flows. The implementation operated alongside custom Salesforce apps and external API integrations that the Salesforce team maintained, including DataFox, Outreach, and Marketo, and was managed by the internal Salesforce Systems Architect and Developer.
Operational responsibilities included day to day CPQ requests and updates in Zuora CPQ, maintenance of approval processes and automation flows, and collaboration with consultants and developers to sustain complex Apex triggers and test classes. The deployment focused on functional modules typical of Configure Price Quote (CPQ) use cases, namely quote configuration, pricing rules, approval orchestration, and integration points within the Salesforce data model. Governance and process work involved stakeholder requirements gathering for Sales and Sales Operations, creation of use cases for lead and account assignment, and ongoing system administration tasks such as user management, security, and field maintenance.
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New Balance | Retail | 8000 | $6.5B | United States | Zuora | Zuora CPQ | Configure Price Quote (CPQ) | 2018 | n/a |
In 2018, New Balance implemented Zuora CPQ as its Configure Price Quote (CPQ) solution to automate and programmatically manage the quoting and contract submission flow tied to Salesforce. The deployment centered on using Zuora CPQ alongside Steelbrick CPQ and Billing functionality to create and submit Salesforce CPQ contracts, reducing manual steps in the quoting process through automation and custom code.
The implementation included programmatic use of Zuora CPQ, leveraging the Zuora connector for Salesforce CPQ through global methods and the development of .NET REST webhooks to orchestrate contract submissions. Functional capabilities explicitly implemented included CPQ quoting, billing integration points, Apex triggers and custom Visualforce and Lightning components to support desktop and mobile quoting workflows.
Integrations were a core aspect of the architecture, with MuleSoft and custom Apex web services connecting an on premise ERP to Salesforce, and SOAP and REST web services used for additional data exchange. The broader operational scope extended across sales, billing, marketing and e commerce channels, with integrations referenced to Marketing Cloud ExactTarget, DocuSign, Genesys CTI to Salesforce, and WebSphere Commerce for B2B and B2C storefronts.
Governance and delivery practices for the Zuora CPQ implementation included CI CD processes using Force.com Migration Tool and Snapshot, sandbox based development and Change Sets for deployments, and use of automation such as Apex triggers and automation studios for backend processes. The program emphasized streamlining quoting to billing handoffs, embedding Zuora CPQ into existing Salesforce workflows, and maintaining integration reliability through explicit connector and webhook implementations.
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WebMD | Professional Services | 2000 | $500M | United States | Zuora | Zuora CPQ | Configure Price Quote (CPQ) | 2016 | n/a |
In 2016, WebMD implemented Zuora CPQ within its Salesforce.com environment. The deployment configured Zuora CPQ, a Configure Price Quote (CPQ) application, to establish centralized quoting and pricing workflows for commercial and sales functions.
Configuration work included creating profiles and permissions based on organizational roles, building Lightning App Builder components and custom Lightning components for quote user interfaces, and developing server side Apex controllers, Apex classes and triggers to enforce pricing logic and quote lifecycle rules. Deployments and release management relied on ANT scripts, Change Sets, the Force.com migration tool, source control in GIT and CI orchestration with Jenkins.
Integrations were implemented using Salesforce integration patterns documented in the project, including custom Apex SOAP and RESTful classes, Apex callouts for outbound interactions, and use of partner and enterprise WSDLs to connect external systems such as record settler data, Dodge MDS and PeopleSoft. Bulk data handling used Data Loader and API driven services supported order tracking scenarios and quote to order propagation across systems.
Governance and rollout followed defined deployment plans with sandbox refreshing, validation rules, workflows and approval processes to manage quote approvals, and Communities plus Salesforce1 mobile access to extend quoting capabilities to field users. The implementation positioned Zuora CPQ inside the Salesforce.com platform to centralize quote configuration and operationalize pricing controls for sales and commercial operations.
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Buyer Intent: Companies Evaluating Zuora CPQ
- Nallas, a India based Professional Services organization with 220 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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