Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Huntswood CTC Limited	Professional Services	1500	$300M	United Kingdom	Times Software	Times Timesheet	Workforce Management	2018	n/a	In 2018, Huntswood CTC Limited implemented Times Timesheet as a Workforce Management application to standardize time capture and payroll inputs following an acquisition. The implementation was driven by business analysis that defined initial interworking, documented as is and to be process maps, and captured detailed requirements to ensure timesheet data could feed payroll and finance processes. Times Timesheet was configured to support core timesheet capture and payroll input generation, automated notifications and emails, expense submission, leaver updates and audit of permissions. The program included documented schema mapping and transformation rules, system mock ups and reporting requirements, with the Business Analyst maintaining requirements and validating mock ups throughout development and testing. Deployments integrated Times Timesheet with client systems and a central database, and connected to ITRIS, NetSuite and Salesforce to enable single system entry to populate downstream systems and centralized reporting. The project also covered CRM migration activities, gathering requirements and documenting field and schema mapping to support a move from Dynamics to Salesforce, with end to end migration testing including Hubspot integration. Governance and process change were formalized as part of a finance program, with to be process maps, integration rules and automated notification workflows documented and tested. Outcomes recorded by the program included a Times Timesheet deployment that met stated business needs, fully integrated system flows that populate multiple target systems from single entry, and a Salesforce implementation with mandatory fields and activities to enforce the new CRM sales stage process.
Unisys	Professional Services	16500	$2.0B	United States	Nice Systems	NICE CXone Workforce Management	Workforce Management	2022	n/a	In 2022 Unisys implemented NICE CXone Workforce Management as part of a broader NICE CXone deployment to standardize service desk operations. The rollout included NICE CXone Omnichannel Routing, Advanced Chat for CXone, CXone Reporting and NICE CXone Workforce Management, targeting Unisys digital workplace and service desk functions to accelerate new service desk implementations and unify contact center tooling. NICE CXone Workforce Management was configured to provide category-aligned capabilities such as demand forecasting, automated scheduling, intraday management and adherence monitoring, while CXone Reporting was used to surface performance metrics and agent productivity trends. The implementation emphasized cloud native architecture consistent with the CXone platform, leveraging centralized configuration and reporting to reduce administrative overhead and streamline workforce processes. Operationally the deployment focused on Unisys service desk teams and agent workforces, integrating omnichannel routing and advanced chat flows with workforce scheduling to align staffing to channel demand. The configuration supported cross-channel forecasting and scheduling, and real-time operational visibility for supervisors through CXone Reporting and workforce dashboards. Governance and rollout were managed by Unisys digital workplace services to standardize procedures across new service desk implementations, with NICE CXone cited by Unisys leadership for analyst and customer reputation that informed platform selection. Reported outcomes include a 50 percent reduction in deployment time for new service desk implementations, a 10 percent increase in agent productivity, improved customer experience and reduced costs by shifting from a CapEx to OpEx model.
	Professional Services	783	$137M	United Kingdom	InVision Group	InVision injixo	Workforce Management	2014	n/a
	Professional Services	3719	$1.2B	United Kingdom	Verint Systems	Verint Workforce Management	Workforce Management	2015	n/a
	Professional Services	791000	$64.9B	Ireland	Nice Systems	NICE IEX Workforce Management	Workforce Management	2011	n/a
	Professional Services	12000	$1.6B	United Kingdom	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2022	n/a
	Professional Services	2000	$200M	United States	Prometheus Group	Prometheus Contractor Management (ex WorkTech)	Workforce Management	2019	n/a
	Professional Services	17000	$560M	Australia	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2020	n/a
	Professional Services	1000	$150M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Professional Services	3200	$800M	United States	Natural Insight	Natural Insight	Workforce Management	2019	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Huntswood CTC Limited

Professional Services

1500

$300M

United Kingdom

Times Software

Times Timesheet

Workforce Management

2018

n/a

In 2018, Huntswood CTC Limited implemented Times Timesheet as a Workforce Management application to standardize time capture and payroll inputs following an acquisition. The implementation was driven by business analysis that defined initial interworking, documented as is and to be process maps, and captured detailed requirements to ensure timesheet data could feed payroll and finance processes. Times Timesheet was configured to support core timesheet capture and payroll input generation, automated notifications and emails, expense submission, leaver updates and audit of permissions. The program included documented schema mapping and transformation rules, system mock ups and reporting requirements, with the Business Analyst maintaining requirements and validating mock ups throughout development and testing. Deployments integrated Times Timesheet with client systems and a central database, and connected to ITRIS, NetSuite and Salesforce to enable single system entry to populate downstream systems and centralized reporting. The project also covered CRM migration activities, gathering requirements and documenting field and schema mapping to support a move from Dynamics to Salesforce, with end to end migration testing including Hubspot integration. Governance and process change were formalized as part of a finance program, with to be process maps, integration rules and automated notification workflows documented and tested. Outcomes recorded by the program included a Times Timesheet deployment that met stated business needs, fully integrated system flows that populate multiple target systems from single entry, and a Salesforce implementation with mandatory fields and activities to enforce the new CRM sales stage process.

Unisys

Professional Services

16500

$2.0B

United States

Nice Systems

NICE CXone Workforce Management

Workforce Management

2022

n/a

In 2022 Unisys implemented NICE CXone Workforce Management as part of a broader NICE CXone deployment to standardize service desk operations. The rollout included NICE CXone Omnichannel Routing, Advanced Chat for CXone, CXone Reporting and NICE CXone Workforce Management, targeting Unisys digital workplace and service desk functions to accelerate new service desk implementations and unify contact center tooling. NICE CXone Workforce Management was configured to provide category-aligned capabilities such as demand forecasting, automated scheduling, intraday management and adherence monitoring, while CXone Reporting was used to surface performance metrics and agent productivity trends. The implementation emphasized cloud native architecture consistent with the CXone platform, leveraging centralized configuration and reporting to reduce administrative overhead and streamline workforce processes. Operationally the deployment focused on Unisys service desk teams and agent workforces, integrating omnichannel routing and advanced chat flows with workforce scheduling to align staffing to channel demand. The configuration supported cross-channel forecasting and scheduling, and real-time operational visibility for supervisors through CXone Reporting and workforce dashboards. Governance and rollout were managed by Unisys digital workplace services to standardize procedures across new service desk implementations, with NICE CXone cited by Unisys leadership for analyst and customer reputation that informed platform selection. Reported outcomes include a 50 percent reduction in deployment time for new service desk implementations, a 10 percent increase in agent productivity, improved customer experience and reduced costs by shifting from a CapEx to OpEx model.