Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
5CA	Professional Services	2000	$200M	Netherlands	Verint Systems	Verint Workforce Optimization	Workforce Management	2023	n/a	In 2023, 5CA implemented Verint Workforce Optimization, a Workforce Management application targeting contact center and customer engagement operations. The deployment was scoped to a 2,000 employee professional services firm headquartered in the Netherlands, aligning the Verint Workforce Optimization implementation to workforce engagement and scheduling use cases within 5CA's CX delivery organization. Verint Workforce Optimization was configured to deliver standard Workforce Management capabilities, including demand forecasting, automated schedule generation, intraday management, real-time adherence monitoring, and workforce performance analytics. Configuration emphasized multiskill scheduling and shift templates to support agent specialization and peak demand patterns common in customer engagement operations. Operational coverage extended across workforce planners, contact center supervisors, and quality teams, using real-time dashboards and adherence workflows to manage agent staffing and occupancy. The implementation embedded category-aligned workflows for forecasting to staffing, schedule exceptions management, and intraday reforecasting to maintain service levels across customer-facing channels. Governance was adjusted to centralize schedule ownership and formalize adherence and exception handling processes, with a phased rollout across customer-facing teams to limit operational disruption. As an explicit outcome, 5CA received Silver in the Excellence in Workforce Engagement category at the 2023 Verint EMEA Innovate Awards, reflecting recognized progress in workforce engagement using Verint Workforce Optimization.
CMS Face Reading	Professional Services	10	$2M	Malaysia	Planio	Planio	Task Management	2021	n/a
	Professional Services	50	$5M	Singapore	Planio	Planio	Task Management	2021	n/a
	Professional Services	10	$2M	Thailand	Planio	Planio	Task Management	2019	n/a
	Professional Services	10	$2M	Thailand	Buildup	Buildup	Task Management	2019	n/a
	Professional Services	10	$1M	Philippines	Planio	Planio	Task Management	2019	n/a
	Professional Services	1450	$420M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2018	n/a
	Professional Services	35	$3M	Australia	UKG	UKG Ready (ex Kronos Workforce Ready)	Workforce Management	2021	n/a
	Professional Services	800	$20M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2021	n/a
	Professional Services	6700	$615M	United Kingdom	Calabrio	Calabrio Teleopti WFM	Workforce Management	2017	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

5CA

Professional Services

2000

$200M

Netherlands

Verint Systems

Verint Workforce Optimization

Workforce Management

2023

n/a

In 2023, 5CA implemented Verint Workforce Optimization, a Workforce Management application targeting contact center and customer engagement operations. The deployment was scoped to a 2,000 employee professional services firm headquartered in the Netherlands, aligning the Verint Workforce Optimization implementation to workforce engagement and scheduling use cases within 5CA's CX delivery organization. Verint Workforce Optimization was configured to deliver standard Workforce Management capabilities, including demand forecasting, automated schedule generation, intraday management, real-time adherence monitoring, and workforce performance analytics. Configuration emphasized multiskill scheduling and shift templates to support agent specialization and peak demand patterns common in customer engagement operations. Operational coverage extended across workforce planners, contact center supervisors, and quality teams, using real-time dashboards and adherence workflows to manage agent staffing and occupancy. The implementation embedded category-aligned workflows for forecasting to staffing, schedule exceptions management, and intraday reforecasting to maintain service levels across customer-facing channels. Governance was adjusted to centralize schedule ownership and formalize adherence and exception handling processes, with a phased rollout across customer-facing teams to limit operational disruption. As an explicit outcome, 5CA received Silver in the Excellence in Workforce Engagement category at the 2023 Verint EMEA Innovate Awards, reflecting recognized progress in workforce engagement using Verint Workforce Optimization.