Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Communications
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Schurz Communications | Communications | 3000 | $700M | United States | NEC Corporation | NetCracker Technology Digital Business Enablement | OSS/BSS | 2015 | n/a | ||
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Helpline | Communications | 3000 | $200M | France | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2011 | n/a | In 2011, Helpline implemented BMC Helix ITSM - Incident Management to operationalize Incident Management workflows supporting its client service operations. The deployment targeted structured incident intake and resolution processes for helpdesk teams serving Crédit Agricole Technologies and Services. The implementation configured core incident lifecycle management, role based queues and escalation for Technician Level 1 and Level 1 plus roles, and a Technical Referent role to govern complex cases. The project established knowledge records and built onboarding workflows for support new employees, including training and mentoring processes embedded in the incident handling procedures. The BMC Helix ITSM - Incident Management deployment was integrated with the customer working environment, connecting to Active Directory for user identity and access, Symantec VIP Manager for authentication, PGP for encryption of sensitive artifacts, Quick3270 for mainframe access, and remote support tools such as Remote Desktop and command line utilities. The implementation also interfaced with the existing ticketing tool BMC Remedy and the telephony tool Odigo to provide contact context and synchronized ticket updates, while operating across Windows XP and Windows 7 endpoints with Microsoft Office 2010 as the desktop suite. Operational governance centered on defined service desk roles and knowledge management, with Technician Level 1 and 1 plus staff responsible for first contact resolution and escalation to the Technical Referent. The scope emphasized process standardization for incident intake, knowledge capture, and training driven support, aligning the Incident Management application to helpdesk workflows without prescriptive claims about outcomes. | |
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Communications | 3000 | $200M | France | Solarwinds | SolarWinds Service Desk | IT Service Management | 2018 | n/a |
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Communications | 3000 | $750M | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2013 | n/a |
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Communications | 3000 | $500M | United States | Oracle | Oracle E-Business Suite | ERP Financial | 2013 | n/a |
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Communications | 3000 | $700M | United States | ADP | ADP Recruiting | Recruiting,Applicant Tracking System | 2017 | n/a |
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Communications | 3000 | $325M | United Kingdom | Jobvite | Jobvite | Recruiting,Applicant Tracking System | 2015 | n/a |
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Communications | 3000 | $3.0B | Belgium | Mehrwerk | MPM ProcessMining | Process Mining | 2020 | n/a |
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Communications | 3000 | $750M | France | Rackspace Technology | Rackspace Cloud | Application Hosting and Computing Services | 2019 | n/a |
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Communications | 3000 | $500M | Canada | HCL Technologies | HCL Digital Experience | Web Content Management | 2021 | n/a |
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