Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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DMG Consulting LLC | Professional Services | 20 | $6M | United States | Sharpen | Sharpen Empower | Call Center | 2017 | n/a | In 2017, DMG Consulting LLC implemented Sharpen Empower in a Call Center deployment to centralize voice interactions for its customer-facing operations. Sharpen Empower, a cloud contact center platform with an agentfirst focus, was provisioned to support hosted agent workstations and cloud-based session management. Functional modules configured included the agent workspace, automatic call distribution, call recording, and real-time reporting and analytics, reflecting core Call Center capabilities. Configuration emphasized desktop softphone controls, queue management, and quality monitoring workflows appropriate for a 20-person professional services firm. The deployment used cloud-hosted infrastructure to minimize on-premise telephony footprint and to provide centralized administration. Operational scope covered DMG Consulting LLC customer support and sales staff across its United States operations, with a phased rollout aligned to team schedules. Governance centered on centralized user provisioning, role-based access to operational reporting, and standardized call handling procedures to support quality monitoring and consistent service delivery. | |
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onPeak | Professional Services | 200 | $25M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a | In 2018, onPeak implemented Sharpen Empower for Call Center operations, deploying an agent-first omni-channel cloud contact center to support its event-driven hotel booking business. onPeak, the largest provider of hotel bookings for the events industry, positioned Sharpen Empower to centralize customer interactions across voice and digital channels and to align agent workflow with high-volume reservation and support tasks. The Sharpen Empower implementation emphasized an agent-first configuration, providing a unified agent desktop, interaction routing, and queue management consistent with Call Center functional patterns. Sharpen Empower was configured to handle voice and digital interactions with streamlined agent controls and built-in reporting to support operational monitoring and call handling workflows. Deployment used Sharpen Empower as a cloud contact center platform for onPeak customer care and reservations teams in the United States, consolidating contact handling into a single platform. The cloud architecture reduced on-premises telephony dependence and enabled centralized management of omni-channel queues and agent availability. Governance shifted toward contact center workflow controls and agent-centric operating procedures, including updated escalation and queue policies and agent coaching processes. The implementation delivered the stated outcomes of improved customer experience and reduced costs, reflecting tighter operational control and more consistent agent handling across channels. | |
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Professional Services | 8000 | $1.5B | France | Aryaka | Aryaka SmartCONNECT | SD-WAN | 2017 | n/a |
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Professional Services | 100 | $15M | Australia | Aryaka | Aryaka SmartCONNECT | SD-WAN | 2017 | n/a |
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Professional Services | 4500 | $2.0B | United States | Aryaka | Aryaka SmartCONNECT | SD-WAN | 2017 | n/a |
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Professional Services | 10500 | $1.3B | United States | Aryaka | Aryaka SmartCONNECT | SD-WAN | 2017 | n/a |
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Professional Services | 886 | $95M | United States | Aryaka | Aryaka SmartCONNECT | SD-WAN | 2017 | n/a |
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Professional Services | 100 | $10M | Australia | Riverbed Technology | Riverbed SteelConnect SD-WAN | SD-WAN | 2016 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | Content Guru | Content Guru Storm CONTACT | Call Center | 2019 | n/a |
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Professional Services | 9000 | $1.6B | United States | Content Guru | Content Guru Storm CONTACT | Call Center | 2015 | n/a |
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